Canon S820D S820D Quick Start Guide - Page 73

Troubleshooting

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Troubleshooting Troubleshooting Installation Problem Possible Cause Try This Cannot install the printer driver Procedure not followed correctly See "Installing the Printer Driver" on page 79, or see the S820D User's Guide on the Setup Software & User's Guide CD-ROM for more information. Previous version of printer driver or same printer driver already installed on computer Always uninstall the previous version of the printer driver before installing the new version. See "Uninstalling the Printer Driver" on page 81. Other applications running in the background Other open applications on your computer can interfere with the installation routine. Close any software applications, including any virus detection software, on your computer before reinstalling the printer driver. See "Installing the Printer Driver" on page 79. Installation not starting automatically when CD is inserted into drive WINDOWS If printer driver installation did not start automatically when you loaded the CD-ROM: 1. Double-click My Computer on the Windows desktop, then double-click the CD-ROM drive. For Windows XP, click Start, then My Computer, then CD-ROM drive. 2. Double-click msetup.exe. If you install the printer driver by clicking Start, then Run, specify the correct CD-ROM drive and file name (D:\msetup.exe, where D is the CD-ROM drive). CD-ROM drive not specified Normally, after you insert the S820D CD-ROM the setup dialog box displays automatically. If it does not: WINDOWS 1. Double-click My Computer on the Windows desktop, then double-click the CD-ROM drive. For Windows XP, click Start, then My Computer, then CD-ROM drive. 2. Double-click msetup.exe. MAC® OS Double-click the CD-ROM icon on your desktop. 66

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66
Troubleshooting
Troubleshooting Installation
Problem
Possible Cause
Try This
Cannot install the
printer driver
Procedure not followed
correctly
See “Installing the Printer Driver” on page 79, or see the
S820D User’s Guide
on the Setup Software & User’s Guide
CD-ROM for more information.
Previous version of
printer driver or same
printer driver already
installed on computer
Always uninstall the previous version of the printer driver
before installing the new version. See “Uninstalling the
Printer Driver” on page 81.
Other applications
running in the
background
Other open applications on your computer can interfere with
the installation routine. Close any software applications,
including any virus detection software, on your computer
before reinstalling the printer driver. See “Installing the
Printer Driver” on page 79.
Installation not
starting automatically
when CD is inserted
into drive
W
INDOWS
If printer driver installation did not start
automatically when you loaded the CD-ROM:
1.
Double-click
My Computer
on the Windows
desktop, then double-click the
CD-ROM drive
.
For Windows XP, click
Start
, then
My Computer
,
then
CD-ROM drive
.
2.
Double-click
msetup.exe.
If you install the printer driver by clicking
Start
, then
Run
, specify the correct CD-ROM drive and file name
(
D:\msetup.exe
, where
D
is the CD-ROM drive).
CD-ROM drive not
specified
Normally, after you insert the S820D CD-ROM the setup
dialog box displays automatically. If it does not:
W
INDOWS
1.
Double-click
My Computer
on the Windows
desktop, then double-click the
CD-ROM drive
.
For Windows XP, click
Start
, then
My Computer
,
then
CD-ROM drive
.
2.
Double-click
msetup.exe.
M
AC
®
OS
Double-click the
CD-ROM
icon on your desktop.