Canon S820D S820D Quick Start Guide - Page 79

BJ Print Monitor. See Cancelling a Print Job

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Troubleshooting Problem Possible Cause Try This Smudged or smeared ink on paper (continued) Printhead may need to be replaced Perform multiple printhead cleanings. See "Cleaning the Printhead" on page 41, or the S820D User's Guide on the Setup Software & User's Guide CD-ROM for more information. Printed output is faded or unclear Media not loaded print-side up Check that your media is placed in the printer facing in the correct direction. See "Loading Media into the S820D" on page 7. Low ink Verify that you have sufficient ink in the ink tanks. See "Monitoring Ink Levels" on page 47. Printhead nozzles clogged or damaged Verify that the printhead is working properly. See "Printing a Nozzle Check Pattern" on page 40, and/or "Cleaning the Printhead" on page 41. If necessary, perform multiple printhead cleanings. See the S820D User's Guide on the Setup Software & User's Guide CD-ROM for more information. Ink tanks are not seated properly Check the ink tanks, and reseat them if necessary. See "Replacing Ink Tanks" on page 49. Printhead needs to be aligned Perform printhead alignment. See "Aligning the Printhead" on page 49. Meaningless characters printed Corrupted print instructions are stored in the printer buffer. 1. Turn the printer off to clear the printer buffer. 2. Turn the printer on again. Previous print job paused before it was finished If a previous print job was paused before it was printed, turn the printer and the computer off, then turn both back on again, or cancel any print jobs using the BJ Status Monitor or BJ Print Monitor. See "Cancelling a Print Job" on page 11. Printer and computer not connected securely Check the cable connections between the printer and the computer to verify that they are securely connected. Incorrect printer driver Check the Printer dialog box to verify that the correct printer selected driver is selected. Bad (corrupted) file Create the document again and print it. If it prints successfully, the original file was corrupted. 72

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72
Troubleshooting
Smudged or
smeared ink on
paper
(continued)
Printhead may need to
be replaced
Perform multiple printhead cleanings. See “Cleaning the
Printhead” on page 41, or the
S820D User’s Guide
on the
Setup Software & User’s Guide CD-ROM for more information.
Printed output is
faded or unclear
Media not loaded
print-side up
Check that your media is placed in the printer facing in the
correct direction. See “Loading Media into the S820D” on
page 7.
Low ink
Verify that you have sufficient ink in the ink tanks. See
“Monitoring Ink Levels” on page 47.
Printhead nozzles
clogged or damaged
Verify that the printhead is working properly. See “Printing a
Nozzle Check Pattern” on page 40, and/or “Cleaning the
Printhead” on page 41.
If necessary, perform multiple printhead cleanings. See the
S820D User’s Guide
on the Setup Software & User’s Guide
CD-ROM for more information.
Ink tanks are not
seated properly
Check the ink tanks, and reseat them if necessary. See
“Replacing Ink Tanks” on page 49.
Printhead needs to be
aligned
Perform printhead alignment. See “Aligning the Printhead”
on page 49.
Meaningless
characters
printed
Corrupted print
instructions are stored
in the printer buffer.
1.
Turn the printer off to clear the printer buffer.
2.
Turn the printer on again.
Previous print job
paused before it was
finished
If a previous print job was paused before it was printed, turn
the printer and the computer off, then turn both back on
again,
or
cancel any print jobs using the BJ Status Monitor or
BJ Print Monitor. See “Cancelling a Print Job” on page 11.
Printer and computer
not connected
securely
Check the cable connections between the printer and the
computer to verify that they are securely connected.
Incorrect printer driver
selected
Check the Printer dialog box to verify that the correct printer
driver is selected.
Bad (corrupted) file
Create the document again and print it. If it prints
successfully, the original file was corrupted.
Problem
Possible Cause
Try This