HP 2500c Service Manual - Page 201

Troubleshooting

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Chapter 8 Troubleshooting Troubleshooting Concepts If there is a problem with the printer, there are several steps that can be taken to trace and resolve the problem. If you get a message on the computer screen, follow the on-screen instructions. If you did not receive an error message but suspect that something may be wrong with the printer, you can check the HP Toolbox by clicking on the Troubleshooting tab, then select the appropriate section and perform any printer diagnostics as required. If the printer is not printing, examine the following for signs of abnormal operation : § key panel LEDs § printer operation § assembly operation For each symptom, there may be more than one solution possible. Using your own experience and the information provided in this chapter, you should be able to trace the problem to its source and carry out the appropriate repairs. The design of the printer, which allows you to replace and test one component at a time, should be helpful in resolving any problems. Troubleshooting 8-1

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Troubleshooting
8-1
Chapter 8
Troubleshooting
Troubleshooting Concepts
If there is a problem with the printer, there are several steps that can be taken to trace and
resolve the problem.
If you get a message on the computer screen, follow the on-screen instructions. If you did
not receive an error message but suspect that something may be wrong with the printer,
you can check the HP Toolbox by clicking on the Troubleshooting tab, then select the
appropriate section and perform any printer diagnostics as required.
If the printer is not printing, examine the following for signs of abnormal operation :
§
key panel LEDs
§
printer operation
§
assembly operation
For each symptom, there may be more than one solution possible. Using your own
experience and the information provided in this chapter, you should be able to trace the
problem to its source and carry out the appropriate repairs. The design of the printer,
which allows you to replace and test one component at a time, should be helpful in
resolving any problems.