HP Photosmart C6300 User Guide - Page 258
Power and connection messages, Communication test failed, Product not found
View all HP Photosmart C6300 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 258 highlights
Cause: The print setting chosen for the print job did not match the paper loaded in the product. Power and connection messages The following is a list of power- and connection-related error messages: • Product not found • Communication test failed • Improper shutdown • Two-way communication lost Product not found Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. If the product is connected to the computer through a wired, wireless, or bluetooth connection, make sure that the respective connections are turned on and active, and the product is turned on. Cause: The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Connect the product to the computer Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected Errors 255 Troubleshooting