13
Shop for ink supplies
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137
14 Troubleshooting
View the Readme file
..............................................................................................................
139
Setup troubleshooting
.............................................................................................................
139
The product will not turn on
..............................................................................................
140
After setting up the product, it does not print
....................................................................
142
Uninstall and reinstall the software
...................................................................................
148
Network troubleshooting
.........................................................................................................
149
Wired network setup troubleshooting
...............................................................................
149
Wireless setup troubleshooting
........................................................................................
153
Paper jams
..............................................................................................................................
158
Information on paper
........................................................................................................
159
Print quality troubleshooting
...................................................................................................
159
Wrong, inaccurate, or bleeding colors
..............................................................................
160
Ink is not filling the text or graphics completely
................................................................
163
The printout has a horizontal band of distortion near the bottom of a borderless
print
...................................................................................................................................
165
Printouts have horizontal streaks or lines
.........................................................................
166
Printouts are faded or have dull colors
.............................................................................
168
Printouts seem blurry or fuzzy
..........................................................................................
170
Printouts are slanted or skewed
.......................................................................................
172
Ink streaks on the back of the paper
................................................................................
173
Paper is not picked up from the input tray
........................................................................
173
The text edges are jagged
................................................................................................
175
The product prints slowly
..................................................................................................
176
Print troubleshooting
...............................................................................................................
177
Envelopes print incorrectly
...............................................................................................
177
The product is not responding
..........................................................................................
179
The product prints meaningless characters
......................................................................
182
Nothing happens when I try to print
..................................................................................
182
The margins are not printing as expected
........................................................................
186
Text or graphics are cut off at the edge of the page
.........................................................
187
A blank page came out while printing
...............................................................................
188
Memory card troubleshooting
.................................................................................................
189
The Attention light blinks when I insert my memory card or storage device
.....................
190
The product does not read the memory card
...................................................................
190
The photos on the memory card do not transfer to my computer
.....................................
192
Photos in a connected digital camera with PictBridge do not print
...................................
193
Scan troubleshooting
..............................................................................................................
194
Scan fails
..........................................................................................................................
195
Text is incorrect or missing
...............................................................................................
197
The scan feature does not work
.......................................................................................
198
4
Contents