IBM 621410U Hardware Maintenance Manual - Page 23

Using the Enhanced diagnostics diskette, Viewing the test log, Diagnostic error messages

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3. From the main menu, select System Utilities. 4. Select Create a diagnostic diskette. Using the Enhanced diagnostics diskette Do the following to start the IBM Enhanced Diagnostics diskette: 1. Turn off any attached devices and your computer. 2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive. 3. Turn on all attached devices; then turn on your computer. 4. Follow the instructions on the screen. Viewing the test log The test log records data about system failures and other pertinent information. The test log will not contain any information until after the diagnostic program has run. Note: If you already are running the diagnostic program, begin with step 4. Do the following to view the test log: 1. Insert the IBM Enhanced Diagnostics diskette or the Device Drivers and IBM Enhanced Diagnostics CD. 2. Shut down your operating system and restart the computer. 3. If a user password is set, the system prompts you for it. Type the password, and press Enter. 4. Run the appropriate diagnostics program and when the Diagnostic Programs screen appears, select Utility. 5. Select View Test Log from the list that appears; then follow the instructions on the screen. 6. Save the test log to a file on a diskette or to your hard disk. Note: The system maintains the test-log data while the system is turned on. When you turn off the power to the computer, the test log is cleared. Diagnostic error messages Diagnostic error messages are described in "Diagnostic error codes" on page 109. Important: If diagnostic error messages are displayed that are not listed in "Diagnostic error codes" on page 109, make sure that the system has the latest levels of BIOS code and diagnostics installed. Other diagnostic programs The computer contains diagnostic programs designed specifically for the Windows operating environment. Because these diagnostics work with the operating system, they test hardware and analyze certain software components. These diagnostic programs are especially useful for isolating operating system and device driver problems. Do the following to use PC-Doctor for Windows: 1. On the Windows desktop, click Start"PC-Doctor. 2. Follow the instructions on the screen. Help is available online. Diagnostics 15

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3.
From the main menu, select
System Utilities
.
4.
Select
Create a diagnostic diskette
.
Using the Enhanced diagnostics diskette
Do the following to start the
IBM Enhanced Diagnostics
diskette:
1.
Turn off any attached devices and your computer.
2.
Insert the
IBM Enhanced Diagnostics
diskette into the diskette drive.
3.
Turn on all attached devices; then turn on your computer.
4.
Follow the instructions on the screen.
Viewing the test log
The test log records data about system failures and other pertinent information.
The test log will not contain any information until after the diagnostic program has
run.
Note:
If you already are running the diagnostic program, begin with step 4.
Do the following to view the test log:
1.
Insert the
IBM Enhanced Diagnostics
diskette or the
Device Drivers and IBM
Enhanced Diagnostics
CD.
2.
Shut down your operating system and restart the computer.
3.
If a user password is set, the system prompts you for it. Type the password,
and press Enter.
4.
Run the appropriate diagnostics program and when the Diagnostic Programs
screen appears, select
Utility
.
5.
Select
View Test Log
from the list that appears; then follow the instructions on
the screen.
6.
Save the test log to a file on a diskette or to your hard disk.
Note:
The system maintains the test-log data while the system is turned on.
When you turn off the power to the computer, the test log is cleared.
Diagnostic error messages
Diagnostic error messages are described in
“
Diagnostic error codes
”
on page 109.
Important:
If diagnostic error messages are displayed that are not listed in
“
Diagnostic error codes
”
on page 109, make sure that the system has
the latest levels of BIOS code and diagnostics installed.
Other diagnostic programs
The computer contains diagnostic programs designed specifically for the Windows
operating environment. Because these diagnostics work with the operating system,
they test hardware and analyze certain software components. These diagnostic
programs are especially useful for isolating operating system and device driver
problems.
Do the following to use PC-Doctor for Windows:
1.
On the Windows desktop, click
Start”PC-Doctor
.
2.
Follow the instructions on the screen. Help is available online.
Diagnostics
15