IBM 621410U Hardware Maintenance Manual - Page 24

Software error messages, System programs, Troubleshooting the Ethernet controller

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Software error messages These messages appear if a problem or conflict is detected by the application program, the operating computer, or both. Error messages for operating system and other software problems are typically text messages, but they also can be numeric codes. For information about these software error messages, see the information supplied with the operating system and application program. To determine if problems are caused by the software, verify that: 1. The computer has the minimum memory requirements needed to use the software. For memory requirements, see the information that comes with the software. Note: If you have just installed an adapter or memory, you might have a memory address conflict. 2. The software is designed to operate on your computer. 3. Other software works on your computer. 4. The software that you are using works on another computer. If you received any error messages when using the software program, see the information that comes with the software for a description of the messages and solutions to the problem. System programs System programs include POST, BIOS and the IBM Setup Utility program. IBM may make changes and enhancements to these programs, and makes these updates available as downloadable files on the World Wide Web. These programs can be updated on individual computers through the system board's flash memory module (electrically erasable programmable read-only memory, or EEPROM) by starting the computer using a flash update diskette. Instructions for using the system program updates are available in a README file that is included in the update files on the World Wide Web at http://www.ibm.com/pc/support. To update system programs (flash the EEPROM): 1. Insert a system program update (flash) diskette into the diskette drive (drive A) in the computer. System program updates are available at http://www.ibm.com/pc/support. 2. Turn on the computer. If it is on already, you must turn it off and back on again. The update begins. Troubleshooting the Ethernet controller This section provides troubleshooting information for problems that might occur with the 10/100 Mbps Ethernet controller. Network connection problems If the Ethernet controller cannot connect to the network, check the following: v Make sure that the cable is installed correctly. The network cable must be securely attached at all connections. If the cable is attached but the problem persists, try a different cable. 16 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214

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Software error messages
These messages appear if a problem or conflict is detected by the application
program, the operating computer, or both. Error messages for operating system
and other software problems are typically text messages, but they also can be
numeric codes. For information about these software error messages, see the
information supplied with the operating system and application program.
To determine if problems are caused by the software, verify that:
1.
The computer has the minimum memory requirements needed to use the
software. For memory requirements, see the information that comes with the
software.
Note:
If you have just installed an adapter or memory, you might have a
memory address conflict.
2.
The software is designed to operate on your computer.
3.
Other software works on your computer.
4.
The software that you are using works on another computer.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
solutions to the problem.
System programs
System programs include POST, BIOS and the IBM Setup Utility program. IBM
may make changes and enhancements to these programs, and makes these updates
available as downloadable files on the World Wide Web.
These programs can be updated on individual computers through the system
board
’
s flash memory module (electrically erasable programmable read-only
memory, or EEPROM) by starting the computer using a flash update diskette.
Instructions for using the system program updates are available in a README file
that is included in the update files on the World Wide Web at
To update system programs (flash the EEPROM):
1.
Insert a system program update (flash) diskette into the diskette drive (drive A)
in the computer. System program updates are available at
2.
Turn on the computer. If it is on already, you must turn it off and back on
again. The update begins.
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur
with the 10/100 Mbps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following:
v
Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
16
Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214