Intermec PM4i EasyADC for Microsoft Great Plains User's Manual - Page 114

User Count Exceeded Error Message Appears, Resetting the WA22 to Factory Defaults

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Chapter 6 - Troubleshooting User Count Exceeded Error Message Appears If all of the allowable user connections are already active when another user attempts to log in, the following screen appears on the CK30. EasyADC User Count Exceeded Screen Once the other active users have completed any unfinished transactions, the same message displays on their screens as well. This message serves as an alert that too many users are attempting to log in for concurrent sessions. If you need to add additional users, you can contact Intermec to purchase the required registration codes. These can then be activated using the process described in the previous section, "Activating Additional CK30 Registrations." Once you trigger the "User Count Exceeded" condition, the error message continues to appear on user screens until you shut down and restart EasyADC. The Data Collection Manager may shut down automatically. You simply need to restart it, as described on page 28. Resetting the WA22 to Factory Defaults If your previous attempts to reset the WA22 to its factory defaults have failed, then Intermec recommends that you use the MobileLAN Access Utility. The instructions in this section are intended to give you a general idea of how to use the MobileLAN Access Utility. For more specific instructions, see the MobileLAN Access Utility online help. You can download the MobileLAN Access Utility from http://www.intermec.com/eprise/main/GSS/Service/Content/Downloads/ Show_DownloadSearchResults?Product=AP_WA22 To use the utility if you know the IP address of the WA22 1 Start the MobileLAN Access Utility. 102 EasyADC System User's Manual

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Chapter 6 — Troubleshooting
102
EasyADC System User’s Manual
User Count Exceeded Error Message Appears
If all of the allowable user connections are already active when another user
attempts to log in, the following screen appears on the CK30.
EasyADC User Count Exceeded Screen
Once the other active users have completed any unfinished transactions,
the same message displays on their screens as well.
This message serves as an alert that too many users are attempting to log in
for concurrent sessions. If you need to add additional users, you can
contact Intermec to purchase the required registration codes. These can
then be activated using the process described in the previous section,
“Activating Additional CK30 Registrations.”
Once you trigger the “User Count Exceeded” condition, the error message
continues to appear on user screens until you shut down and restart
EasyADC. The Data Collection Manager may shut down automatically.
You simply need to restart it, as described on page 28.
Resetting the WA22 to Factory Defaults
If your previous attempts to reset the WA22 to its factory defaults have
failed, then Intermec recommends that you use the MobileLAN Access
Utility.
The instructions in this section are intended to give you a general idea of
how to use the MobileLAN Access Utility. For more specific instructions,
see the MobileLAN Access Utility online help.
You can download the MobileLAN Access Utility from
Show_DownloadSearchResults?Product=AP_WA22
To use the utility if you know the IP address of the WA22
1
Start the MobileLAN Access Utility.