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Kyocera FS-9120DN FS-9120DN/9520DN Operation Guide Rev-2 - Page 77

Troubleshooting, 1. General Guide

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Chapter 4 Troubleshooting This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer. This chapter explains the following topics: • General Guide • Print Quality Problems • Indicators and Messages • Correcting a Paper Jam 1. General Guide If some kind of problem should occur, check the following before concluding the printer is broken; Symptom Check Items Corrective Action The printer will not print from the computer. Check the indicator. READY Off Flashing Look through the items below and check anything that seems appropriate. An error has occurred. Check the message display, and then take measures seeing Indicators and Messages on page 4-4. Lit See the appropriate item below. Check the ! ATTENTION indicator. Flashing Lit See Indicators on page 4-4. A maintenance message appears in the message display. See Maintenance Messages on page 4-4. Print quality is not good. See Print Quality Problems on page 4-2. Paper is jammed. See Correcting a Paper Jam on page 4-8. Nothing lights on the operator panel even when power is turned on and the fan makes no noise. Check that the power cord is properly plugged into the power outlet. Turn off the printer's power, plug in the power cord securely, and try turning on the printer's power again. Check that the main switch is really in the ON ( ❘ ) position. The printer prints a status page, but data from the computer is not being printed normally. Check the interface cable. Check program files and application software. Connect both ends of the interface cable securely. Try replacing the printer cable. For details on the parallel interface for this printer, see Appendix B Host Computer Interface. Try printing another file or using another print command. If the problem occurs only with a specific file or application, check the printer settings for that application. Table 4-1 If you still cannot correct a printer problem even after checking the above, please contact your Kyocera Mita dealer. 4-1

Section	Page
FS-9120DN/FS-9520DN	1
Contents	5
Introduction	7
1. For More Information...	7
2. Guide to the Operation Guide	7
IMPORTANT! PLEASE READ FIRST	8
Chapter 1 Names of Parts	12
Chapter 2 Handling Paper	14
1. General Guidelines	14
1.1 Paper Availability	14
1.2 Paper Specifications	14
Minimum and maximum paper sizes	14
1.3 Selecting the Right Paper	15
Condition of the Paper	15
Composition	15
Paper Size	15
Smoothness	15
Basis Weight	15
Thickness (Caliper)	15
Moisture Content	16
Paper Grain	16
Other Paper Properties	16
2. Special Paper	17
2.1 Transparency (Overhead Projection Film)	17
2.2 Adhesive-Backed Labels	17
3. Paper Type	18
How to Load Paper	19
4.1 Loading Paper into the Paper Cassette	19
4.2 Loading Paper into the MP (Multi- Purpose) Tray	20
4.3 Setting Envelopes	21
Chapter 3 Using the Operator Panel	22
1.　Understanding the Operator Panel	22
1.1 Operation Indicators	23
1.2 Message Display	23
1.3 Interface Indicator	23
1.4 Paper Size Indicator	24
1.5 Paper Type Indicator	24
1.6 Keys	25
2. Using the Operator Panel	26
2.1 Menu Selection System	26
2.2 Using the Menu Selection System	32
2.2.1 Printing the Menu Map	32
2.2.2 Printing Status Page	32
2.2.3 e-MPS	33
Job Retention	33
Job Storage	34
Virtual Mailbox	34
Using Quick Copy	34
Printing Additional Copies using Quick Copy	34
Deleting a Quick Copy Job	34
Using Proof-and-Hold	35
Printing Remaining Copies of a Proof and Hold Job	35
Printing a Private Print/Job Retention	35
Releasing a Private/Stored Job	35
Deleting a Private/Stored Job	35
Printing a code job	36
Printing a List of Code Jobs	36
Retrieving Jobs from Virtual Mailbox (VMB)	37
Printing a List of VMB	37
Changing e-MPS Configuration	37
Changing the Maximum Number of Quick Copy/Proof-and- Hold Jobs	38
Maximum Space Assigned to Temporary Code Jobs	38
Maximum Space Assigned to Permanent Code Jobs	39
Maximum Space Assigned to Virtual Mailboxes (VMB)	39
2.2.4 Changing the Interface Parameters	40
Changing Parallel Interface Modes	40
Changing Serial Interface Modes	40
Changing Network Interface Parameters	41
Printing a Network Interface Status Page	42
2.2.5 Changing the Emulation	43
KPDL (AUTO) Emulation	44
Auto Printing of KPDL Error	44
KC-GL Pen Width	45
2.2.6 Setting the Default Font	45
Selecting the Default Font	45
Changing Type for Courier/Letter Gothic	46
Changing the Font Size	46
Setting the Character Pitch for Courier/Letter Gothic	47
Setting the character code set	47
Printing a List of Fonts	48
2.2.7 Using Page Set Menus	48
Setting the Number of Copies	48
Selecting the Reduced Print	49
Selecting the Printing Orientation	50
Page Protect Mode	50
Linefeed (LF) Action	51
Carriage-Return (CR) Action	51
Wide A4	51
2.2.8 Setting the Print Quality	52
KIR (Kyocera Image Refinement)	52
EcoPrint	52
Resolution	53
Adjusting the Print Density	53
2.2.9 Operating an Option Hard Disk	53
Reading Data	53
Writing Data	54
Deleting Data	55
Printing a List of Data Names	55
2.2.10 Operating the RAM Disk	56
Setting RAM Disk Size	56
Reading Data	57
Writing Data	57
Deleting Data	58
Printing a List of Data Names	58
2.2.11 Operating a Memory Card	58
Reading Font Data	59
Reading Data	59
Writing Data	59
Deleting Data	60
Formatting	60
Printing a List of Data Names	61
2.2.12 Paper Handling	62
MP Tray Mode	62
Cassette Mode	62
First Mode (Automatic Manual Feeding)	62
Setting the MP Tray Size	62
Setting the MP Tray Type	63
Cassette Paper Size Display	63
Paper Size Unit Selection	64
Setting the Cassette Paper Type	64
Selecting the Paper Source	65
Setting Duplex Printing	65
Binding Setups	65
Selecting the Output Device	66
Adjusting the Stitch Positions	66
Overriding A4 and Letter Size Difference	67
Customizing Paper Type	67
Setting the Paper Weight	68
Setting the Duplex Path	68
Resetting the Type Adjust	68
Verifying the Total Printed Pages and Resetting the Toner Counter	69
Verifying the Total Printed Pages	69
Resetting the Remaining Toner Counter	69
2.2.13 Other Modes	69
Message Language Selection	70
Automatic Form Feed Timeout Setting	70
Sleep Timer Setting	70
Turning Off the Sleep Timer	71
Received Data Dumping	71
Printer Resetting	72
Resource Protection	72
Alarm (Buzzer) Setting	72
Auto Continue Setting	73
Setting the Auto Continue Recovery Time	73
Finishing	74
Duplex Printing Error Detection Setting	74
Staple Error Detection Setting	74
Punch Error Detection Setting	75
Service Menu	75
Printing the Service Status Page	75
Chapter 4 Troubleshooting	77
1. General Guide	77
2. Print Quality Problems	78
3. Indicators and Messages	80
3.1 Indicators	80
3.2 Maintenance Messages	80
3.3 Error Messages	82
4. Correcting a Paper Jam	84
Online help messages	84
4.1 Jam in Paper Cassette	85
4.2 Jam at the MP Tray	85
4.3 Jam inside the MP transport	85
4.4 Jam in Left Cover 1	87
4.5 Jam in Left Cover 2	88
4.6 Paper Jam at the Option Document Finisher	88
Chapter 5 Maintenance	89
1. Toner Container Replacement	89
1.1 Toner Container Replacement Interval	89
1.2 Replenishing Toner	89
Chapter 6 Fonts	93
Appendix A Option Units	97
1. Available Options	97
PF-70 Paper Feeder	98
PF-75 Paper Feeder	98
IB-20/21E/22 Network Interface Card	98
IB-20/IB-21E/IB-22 Network Interface Cards	98
DF-71 Document Finisher	98
DF-73 Document Finisher	98
DF-75 Document Finisher	98
Other Options	98
2. Installing Option Units	99
2.1 PF-70/75 Paper Feeders	99
2.2 DF-71/73/75 Document Finishers	99
2.3 Network Interface	99
2.4 Hard Disk	100
2.5 Memory Card	100
3. Removing the Main Circuit Board	101
3.1 Notes on Handling the Main Circuit Board and DIMM	101
3.2 Removing the Main Circuit Board from the Printer	101
3. Installing DIMMs	102
4.1 Removing DIMM	102
4.2 Testing the Expansion Memory	102
Appendix B Host Computer Interface	103
1. Parallel Interface	103
1.1 Parallel Interface Communication Modes	103
1.2 Interface Signals	103
2. USB Interface	104
2.1 Specifications	104
2.2 Interface Signals	104
3. Serial Interface (Option)	105
3.1 RS-232C Interface	105
RS-232C Interface Voltage Levels	105
4. RS-232C Protocol	105
4.1 PRESCRIBE FRPO D0 command	106
5. RS-232C Cable Connection	106
5.1 Obtain a Suitable RS-232C Cable	106
5.2 Connecting the Printer to the Computer	106
5.3 Setting the RS-232C Parameters	107
Windows XP, proceed as follows:	107
Windows 95/98/ME	107
Appendix C Specifications	109
Glossary	111