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Lexmark X7550 User's Guide (Mac) - Page 181

Checking printer ports, Copy troubleshooting, Copier does not respond, Scanner unit does not close

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Check the USB connection 1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked by the USB symbol. Plug the long, flat end of the USB cable into this port. 2 Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer. 3 Check that the USB cable is not damaged and that the light is on. Checking printer ports Make sure the correct printer port is selected. 1 From the Finder desktop, click Applications. 2 From Applications, double-click Utilities. 3 Double-click Printer Setup Utility. The Printer List dialog appears. 4 Verify that XXXX Series is the default printer, where XXXX is the model series number of your printer and nnnnnnnnnnnn is the 12-digit MAC address of your printer. 5 If USB is selected instead: a Select XXXX Series, where XXXX is the model series number of your printer. b Click Make Default. c Close the window, and try printing again. Copy troubleshooting Copier does not respond These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see "Error messages" on page 197. Check power If the light is not on, see "Power button is not lit" on page 155. Removing and reinstalling software For more information, see "Removing and reinstalling the software" on page 207. Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit. Troubleshooting 181

Section	Page
Contents	3
Safety information	5
Networking the printer	6
General networking	6
Networking overview	6
Common home network configurations	6
Finding the MAC address	8
Printing a network setup page	9
Finding a printer/print server located on remote subnets	9
Wireless networking	9
IP addresses	9
Finding the signal strength	10
Sharing the printer on a network	10
Types of wireless networks	10
Using a wireless network connection	11
Changing wireless settings after installation	12
Tips for using network adapters	12
Know your security keys	12
Networking the printer	13
Why do I need an installation cable?	13
Installing the printer on a network	13
Installing the printer on additional network computers	13
Selecting a network printer	13
Why do I need to disconnect the installation cable?	14
What do the Wi-Fi indicator lights mean?	14
Advanced wireless setup	15
Creating an ad hoc wireless network using Mac	15
Adding a printer to an existing ad hoc wireless network using Mac	15
Installing an internal wireless print server	16
Printing	18
Getting started	18
Loading paper	18
Using the automatic paper type sensor	18
Loading envelopes	19
Loading labels	19
Loading greeting cards, index cards, photo cards, and postcards	20
Loading transparencies	20
Loading iron-on transfers	20
Loading custom-size paper	21
Loading banner paper	21
Choosing compatible specialty paper types	22
Learning about the All-In-One software print options	22
Choosing a paper size	22
Choosing a paper type	22
Choosing a print quality	23
Collating copies using the computer	23
Sharpening an image	23
Resetting All-In-One software settings to defaults	23
Performing printing and related tasks	24
Printing a document	24
Printing photos	24
Printing borderless photos	25
Printing cards	25
Printing envelopes	26
Printing iron-on transfers	27
Printing transparencies	27
Printing a banner	28
Printing multiple pages on one sheet	29
Printing color images in black and white	29
Printing multiple copies of a stored document	29
Printing the last page first (reverse page order)	30
Printing document files from a memory card or flash drive	30
Assembling a booklet	31
Printing on both sides of the paper (duplexing)	31
Printing a test page using the computer	32
Managing print jobs	33
Pausing print jobs	33
Canceling a print job	33
Resuming print jobs	33
Copying	34
Getting started	34
Loading paper	34
Loading original documents on the scanner glass	34
Loading original documents into the Automatic Document Feeder	36
Using the automatic paper type sensor	37
Performing copying and related tasks	37
Making a copy	37
Making a color or black-and-white copy	37
Adjusting the brightness of a copy	38
Copying photos	38
Adjusting copy quality	39
Collating copies using the control panel	39
Repeating an image on one page	40
Enlarging or reducing an image	41
Copying on both sides of the paper (duplexing)	41
Copying multiple pages on one sheet (N-Up)	42
Canceling a copy job	43
Changing the default copy settings	43
Scanning	44
Getting started	44
Loading original documents on the scanner glass	44
Loading original documents into the Automatic Document Feeder	45
Learning about the All-In-One Center scan options	46
Choosing where to send scanned images	46
Editing the Customize list	46
Adjusting color settings when scanning	47
Customizing scan settings from the Scan dialog	48
Cropping photos using the software	50
Adjusting the brightness of an image	50
Sharpening an image	50
Selecting the All-In-One Center Preferences setting	51
Resetting All-In-One software settings to defaults	51
Performing scanning and related tasks	52
Scanning a document	52
Making a color or black-and-white scan	52
Scanning multiple pages using the scanner glass	53
Scanning a text-only document	54
Scanning a text and graphics document	54
Scanning an item for Web page viewing	54
Scanning images for editing	55
Scanning a portion of an image	55
Scanning clear images from magazines or newspapers	56
Scanning text for editing	56
Scanning documents or images for e-mailing	56
Saving a scanned image	57
Canceling a scan job	57
Changing the default scan settings	58
Scanning over a network	58
Setting a network printer to scan	58
Selecting printers that can scan to your computer	59
Scanning to a computer over a network using the control panel	59
Faxing	61
Getting started	61
Choosing a fax connection	61
Setting the printer to use the Fax feature without a computer	62
Using an RJ11 adapter	62
Connecting directly to a telephone wall jack	65
Connecting directly to a telephone wall jack in Germany	65
Connecting to a telephone	67
Connecting to an answering machine	68
Connecting to a computer with a modem	69
Using a digital phone service	70
Loading paper	71
Loading original documents on the scanner glass	71
Loading original documents into the Automatic Document Feeder	73
Sending a fax	74
Entering a fax number	74
Sending a fax using the control panel	76
Sending a broadcast fax at a scheduled time	76
Sending a fax while listening to a call (On Hook Dial)	77
Receiving a fax	78
Receiving a fax automatically	78
Receiving a fax with an answering machine	78
Receiving a fax manually	78
Receiving a two-sided fax	79
Setting Auto Answer to On	79
Using Caller ID	80
Customizing dial settings	80
Using the Phone Book	80
Setting up Speed Dial using the computer	81
Adding contacts from the Address Book	82
Setting up a dialing prefix	82
Setting up to fax while behind a PBX	82
Setting the distinctive ring	83
Setting the number of rings before receiving a fax automatically	83
Customizing fax information	84
Creating a fax cover page using the control panel	84
Setting up a fax footer	84
Managing fax jobs	84
Forwarding faxes	84
Printing fax activity reports	85
Setting up a fax footer	85
Blocking junk faxes	86
Blocking unwanted changes to fax settings	87
Customizing settings using the Fax Setup Utility	87
Working with photos	90
Connecting photo storage devices	90
Inserting a memory card	90
Inserting a flash drive	91
Removing a memory card or flash drive	92
Working with photos using the control panel	92
Printing a photo or selected photos	92
Printing all photos from a memory device	93
Printing photos stored on a memory device using the proof sheet	94
Printing photos from a PictBridge-enabled digital camera	95
Printing photos from a digital camera using DPOF	96
Editing photos using the control panel	97
Transferring photos from a memory card to a flash drive	98
Transferring photos from a memory device to the computer using the control panel	98
Viewing a slideshow of photos on the control panel display	99
Working with photos using the computer	99
Printing cards	99
Printing borderless photos	100
Printing color images in black and white	101
Scanning images for editing	101
Scanning documents or images for e-mailing	102
Scanning multiple pages using the scanner glass	102
Saving a scanned image	103
Adjusting color settings when scanning	103
Adjusting the brightness of an image	104
Cropping photos using the software	104
Enhancing photo print quality using the software	105
Enlarging or reducing an image	105
Sharpening an image	106
Transferring photos from a memory device to the computer over a wireless network	106
Understanding the printer	108
Understanding the printer parts	108
Checking the box contents	108
Understanding the parts of the printer	109
Installing another language control panel	111
Using the control panel buttons and menus	113
Understanding the software	132
Installing the printer software	132
Removing the printer software	132
Using the Printer Selection dialog	133
Using the Printer Setup Complete dialog	133
Using the Page Setup dialog	133
Using the Print dialog	134
Using Printer Services	137
Using the All-In-One Center	138
Using the Network Card Reader	140
Using the Fax Setup Utility	142
Using the Utility	142
Maintaining the printer	144
Print cartridges	144
Installing print cartridges	144
Removing a used print cartridge	145
Aligning print cartridges	146
Cleaning the print cartridge nozzles	146
Wiping the print cartridge nozzles and contacts	147
Preserving the print cartridges	148
Improving print quality	148
Check paper	148
Check print cartridges	148
Cleaning the scanner glass	148
Cleaning the exterior of the printer	149
Refilling print cartridges	149
Using genuine Lexmark print cartridges	149
Ordering print cartridges	149
Ordering paper and other supplies	150
Finding information about the printer	151
Contacting Customer Support	154
Troubleshooting	155
Setup troubleshooting	155
Incorrect language appears on the display	155
Power button is not lit	155
Cable is not connected, is loose, or is damaged	156
Software does not install	156
Printer does not appear in the Printer Selection dialog	157
Page does not print	158
Test page does not print	159
Cannot print from digital camera using PictBridge	160
Printer is not able to communicate with the computer	161
Checking the print cartridges	161
Wireless troubleshooting	161
How do I find out what type of security my network is using?	161
Check your security keys	162
Printer is configured correctly, but cannot be found on the network	162
Wi-Fi indicator light is not lit	162
Wireless printer is no longer working	163
Resetting an internal wireless print server to factory default settings	165
Network printer does not show up in the printer selection list during installation	165
Printer cannot connect to the wireless network	166
Wi-Fi indicator light is orange	167
Wi-Fi indicator light is blinking orange during installation	168
Wireless Setup Assistant cannot communicate with the printer during installation	169
Wireless network printer does not print	170
Changing wireless settings after installation	171
Checking your network name	171
Ping the access point	171
Ping the printer	172
Run the Wireless Setup Assistant	172
Print troubleshooting	172
Improving print quality	172
Poor text and graphic quality	173
Poor quality at the edges of the page	174
Print speed is slow	175
Partial document or photo prints	175
Photo smudges or scratches	175
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	175
Glossy photo paper or transparencies stick together	176
Page prints with different fonts	176
Print is too dark or smudged	176
Vertical straight lines are not smooth	177
White lines appear in graphics or solid black areas	177
Colors on printout are faded or differ from colors on the screen	178
Printer is plugged in but does not print	178
Cannot print from digital camera using PictBridge	178
Cannot print documents from a memory card or flash drive	179
Duplex unit does not operate correctly	179
Checking printer readiness	180
Checking printer ports	181
Copy troubleshooting	181
Copier does not respond	181
Scanner unit does not close	181
Poor copy quality	182
Partial document or photo copies	182
Copied item does not match the original item	183
Scan troubleshooting	183
Scanner does not respond	183
Scan was not successful	184
Scanning takes too long or freezes the computer	185
Poor scanned image quality	185
Scanner unit does not close	185
Partial document or photo scans	186
Cannot scan to an application	186
Cannot scan to a computer over a network	186
Fax troubleshooting	186
Cannot send or receive a fax	186
Can send but not receive faxes	188
Can receive but not send faxes	189
Printer receives a blank fax	190
Received fax has poor print quality	190
Caller ID information is not displayed	191
Jams and misfeeds troubleshooting	191
Paper jam in the printer	191
Paper jam in the paper support	191
Paper jam in the Automatic Document Feeder (ADF)	191
Paper jam in the duplex unit	192
Paper or specialty media misfeeds	193
Printer does not feed paper, envelopes, or specialty media	193
Banner paper jams	194
Paper continues to jam	194
Memory card and PictBridge troubleshooting	195
Memory card cannot be inserted	195
Nothing happens when memory card is inserted	195
Cannot print from digital camera using PictBridge	196
Cannot print documents from a memory card or flash drive	196
Photos do not transfer from a memory card across a wireless network	197
Error messages	197
Alignment Error	197
Black Ink Low / Color Ink Low / Photo Ink Low	198
Cartridge Error (1102, 1203, 1204, or 120F)	198
Clear Carrier Jam	199
Cover Open	200
Paper Out	200
Paper Jam	200
Printer Carrier Stall	200
Left Cartridge Missing / Right Cartridge Missing	200
Left Cartridge Incorrect / Right Cartridge Incorrect	201
Error 1104	201
Paper Size/Type error	201
Paper Mismatch	201
Proof Sheet Error	201
Print File Error	202
No valid photo image files detected	202
Paper or Photo Size error	202
PictBridge Communication Error	202
Invalid Device	202
There is a problem reading the memory card.	202
Fax-related error messages	203
Resetting factory default settings	206
Removing and reinstalling the software	207
Notices	208
Recycling Lexmark products	208
Edition notice	208
UNITED STATES GOVERNMENT RIGHTS	208
Trademarks	208
Conventions	209
Product information	209
Federal Communications Commission (FCC) compliance information statement	209
Exposure to radio frequency radiation	210
Japanese VCCI notice	210
Korean MIC statement	210
Industry Canada notice	211
European Community (EC) directives conformity	211
European EC directives conformity statement for radio products	212
Noise emission levels	213
Waste from Electrical and Electronic Equipment (WEEE) directive	214
Product disposal	214
Temperature information	214
Information for Chinese RoHS program	214
Federal Communications Commission (FCC) compliance information statement	215
Notice to users of the Canadian telephone network	216
Notice to users of the New Zealand telephone network	217
South Africa telecommunications notice	217
Verwendung dieses Produkts in Deutschland	217
ENERGY STAR	218
Power consumption	218
Product power consumption	218
Power Saver	219
Off mode	219
Total energy usage	219
LEXMARK LICENSE AGREEMENTS	219
Statement of Limited Warranty	222