Netgear DGND3300v2 User Manual - Page 139

Appendix A., Troubleshooting, N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2 User Manual

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N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2 User Manual If any of the conditions in step 2 on page 138 does not occur, see the following table. Situation Recommended Action Power LED is off. If the Power and other LEDs are off when your router is turned on: • Make sure that the power cord is correctly connected to your router and that the power supply adapter is correctly connected to a functioning power outlet. • Check that you are using the power adapter supplied by NETGEAR for this product. If the error persists, you have a hardware problem and should contact Technical Support. Power LED is red. The power LED turns red when you depress the Restore Factory Settings button, and blinks red 3 times when that button is released. This is normal and does not indicate a problem. If the Power LED remains red, there is a fault within the router. • Cycle the power to see if the router recovers. • Clear the router's configuration to factory defaults. This sets the router's IP address to 192.168.0.1 or http://www.routerlogin.net. This procedure is explained in Restoring the Factory Configuration Settings on page 147. If the error persists, you might have a hardware problem and should contact Technical Support. LEDs never turn off. When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all the LEDs stay on, there is a fault within the router. If all LEDs are still on 1 minute after power-up: • Cycle the power to see if the router recovers. • Clear the router's configuration to factory defaults as explained in Restoring the Factory Configuration Settings on page 147. If the error persists, you might have a hardware problem and should contact Technical Support at www.netgear.com/support. ADSL Link LED is off. • Disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones. • Check that the telephone company has made the connection to your line and tested it. • Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It might be necessary to use a swapper if your ADSL signal is on pins 1 and 4 of the RJ-11 jack. The N300 wireless modem router uses pins 2 and 3. Internet LED is red. The N300 wireless modem router cannot access the Internet. See Cannot Access the Internet on page 141. Appendix A. Troubleshooting | 139

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Appendix A.
Troubleshooting
|
139
N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2 User Manual
If any of the conditions in
step
2
on page
138 does not occur, see the following table.
Situation
Recommended Action
Power LED is off.
If the Power and other LEDs are off when your router is turned on:
• Make sure that the power cord is correctly connected to your router and
that the power supply adapter is correctly connected to a functioning
power outlet.
• Check that you are using the power adapter supplied by NETGEAR for
this product.
If the error persists, you have a hardware problem and should contact
Technical Support.
Power LED is red.
The power LED turns red when you
depress the Restore Factory
Settings button, and blinks red 3
times when that button is released.
This is normal and does not indicate
a problem.
If the Power LED remains red, there is a fault within the router.
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults. This sets the router’s
IP address to 192.168.0.1 or http://www.routerlogin.net. This procedure
is explained in
Restoring the Factory Configuration Settings
on
page
147.
If the error persists, you might have a hardware problem and should
contact Technical Support.
LEDs never turn off.
When the router is turned on, the LEDs turn on for about 10 seconds and
then turn off. If all the LEDs stay on, there is a fault within the router.
If all LEDs are still on 1 minute after power-up:
• Cycle the power to see if the router recovers.
• Clear the router’s configuration to factory defaults as explained in
Restoring the Factory Configuration Settings
on page
147.
If the error persists, you might have a hardware problem and should
contact Technical Support at
www.netgear.com/support
.
ADSL Link LED is off.
• Disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being careful to use a microfilter
on each telephone. If the microfilters are connected correctly, you should
be able to connect all your telephones.
• Check that the telephone company has made the connection to your line
and tested it.
• Verify that you are connected to the correct telephone line. If you have
more than one phone line, be sure that you are connected to the line
with the ADSL service. It might be necessary to use a swapper if your
ADSL signal is on pins 1 and 4 of the RJ-11 jack. The N300 wireless
modem router uses pins 2 and 3.
Internet LED is red.
The N300 wireless modem router cannot access the Internet. See
Cannot
Access the Internet
on page
141.