Netgear DGND3300v2 User Manual - Page 141

Cannot Access the Internet, Checking the Configuration, Checking the WAN IP Address

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N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2 User Manual Cannot Access the Internet Note: If you are installing the N300 wireless modem router and have not yet configured the Internet connection, see Chapter 1, Router Internet Setup, or the N300 Wireless Dual Band ADSL2+ Modem Router Installation Guide. If your Internet connection was working previously, it is possible that this is due to a problem at your Internet Service Provider (ISP). If you can access your router but you are unable to access the Internet, you can check its configuration, and you can determine whether the router can obtain an IP address from your ISP. Checking the Configuration To check the router configuration to make sure that it is correct: 1. Start your browser, and select an external site such as http://www.netgear.com. 2. Access the main menu of the router at http://www.routerlogin.net. • Select Basic Settings to view the Basic Settings screen. • Select ADSL to view the Multiplexing method, VPI, and VCI settings. • You can select Setup Wizard and allow the N300 wireless modem router to automatically detect your Internet connection. Checking the WAN IP Address Unless your ISP provides a fixed IP address, your router must request an IP address from the ISP. You can determine whether the request was successful using the Router Status screen. To check the WAN IP address: 1. Start your browser, and select an external site such as http://www.netgear.com. 2. Access the main menu of the router at http://www.routerlogin.net. 3. Under Maintenance, select Router Status. 4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP. If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network, as described in Quick Tips on page 137. If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following: Appendix A. Troubleshooting | 141

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Appendix A.
Troubleshooting
|
141
N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2 User Manual
Cannot Access the Internet
Note:
If you are installing the N300 wireless modem router and have not
yet configured the Internet connection, see
Chapter 1, Router
Internet Setup
, or the
N300 Wireless Dual Band ADSL2+ Modem
Router Installation Guide
.
If your Internet connection was working previously, it is possible that this is due to a problem
at your Internet Service Provider (ISP). If you can access your router but you are unable to
access the Internet, you can check its configuration, and you can determine whether the
router can obtain an IP address from your ISP.
Checking the Configuration
To check the router configuration to make sure that it is correct:
1.
Start your browser, and select an external site such as
.
2.
Access the main menu of the router at
.
•
Select
Basic Settings
to view the Basic Settings screen.
•
Select
ADSL
to view the Multiplexing method, VPI, and VCI settings.
•
You can select
Setup Wizard
and allow the N300 wireless modem router to
automatically detect your Internet connection.
Checking the WAN IP Address
Unless your ISP provides a fixed IP address, your router must request an IP address from
the ISP. You can determine whether the request was successful using the Router Status
screen.
To check the WAN IP address:
1.
Start your browser, and select an external site such as
.
2.
Access the main menu of the router at
.
3.
Under Maintenance, select
Router Status
.
4.
Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has
not obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or
DSL modem to recognize your new router by restarting your network, as described in
Quick
Tips
on page
137.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of
the following: