Lexmark C750 Service Manual - Page 123

5060-00x Step 5 Action and questions Restore factory defaults from the Configuration Menu. Warning: When factory defaults are restored, all menu items are returned to the factory default values except: • Display Language. • All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu. All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are deleted. (Resources residing in flash memory or on the hard disk are unaffected.) Yes Record the secondary error codes. With the 900 Service RIP Error displayed, press Select and Return together. Record the complete list. Press Menu to scroll. The code may be a very long string of characters and numbers, but is needed for analysis. Contact your next level of support. No Problem solved. Intermittent 900 Service RIP Error codes Capturing the following information aids in determining the nature of the intermittent error. 1. Crash codes - With the 900 Service RIP Error displayed, press Select and Return together. Record the 2. 3. 4. 5. 6. complete secondary codes by scrolling with Menu. The code may be a very long string of characters and numbers, but it is needed to analyze the problem. Print history - Printed the printer history by entering Diagnostics Mode and selecting Print History in the Development menu. Code level - Obtain the code level for the RIP, network, and engine. All of these can be found on Print Menus page from the Utilities menu. Type of connection being used to print - Record the type of connection. For example, direct USB or parallel, or network peer to peer, Ethernet, token ring, or so on. Software application - Does one particular application or print job sent to the printer produce this error? Driver - What driver or driver level. With this information in hand, contact you next level of support. 900 Error Code displayed when the machine is connected to a network while still in Setup Required Mode Step 1 Actions and questions Perform the following steps: 1. Power the printer off. 2. Disconnect the printer from the network. 3. Power the printer on and complete the setup process. 4. When setup is complete, power off the printer and reconnect to the network. Is the same 900 Service Error displayed? Yes Contact your next level support No Problem solved Diagnostic information 2-89