3Com 3C63311 Reference Guide - Page 218

206 APPENDIX A: TECHNICAL SUPPORT 3Com Bulletin Board The 3Com BBS contains patches, software, and drivers for 3Com products. This Service service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week. Access by Analog Modem To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you: Country Australia Brazil France Germany Hong Kong Italy Data Rate Up to 14,400 bps Up to 14,400 bps Up to 14,400 bps Up to 28,800 bps Up to 14,400 bps Up to 14,400 bps Telephone Number 61 2 9955 2073 55 11 5181 9666 33 1 6986 6954 4989 62732 188 852 2537 5601 39 2 27300680 Country Japan Mexico P.R. of China Taiwan, R.O.C. U.K. U.S.A. Data Rate Up to 14,400 bps Up to 28,800 bps Up to 14,400 bps Up to 14,400 bps Up to 28,800 bps Up to 28,800 bps Telephone Number 81 3 3345 7266 52 5 520 7835 86 10 684 92351 886 2 377 5840 44 1442 438278 1 408 980 8204 Access by Digital Modem ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 56 Kbps. To access the 3Com BBS using ISDN, use the following number: 1 408 654 2703 3ComFacts Automated The 3ComFacts automated fax service provides technical articles, diagrams, and Fax Service troubleshooting instructions on 3Com products 24 hours a day, 7 days a week. Call 3ComFacts using your Touch-Tone telephone: 1 408 727 7021 Support from Your Network Supplier If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services. When you contact your network supplier for assistance, have the following information ready: n Product model name, part number, and serial number n A list of system hardware and software, including revision levels n Diagnostic error messages n Details about recent configuration changes, if applicable If you are unable to contact your network supplier, see the following section on how to contact 3Com.