Dell 1815dn User's Guide - Page 143

Pages print, but are blank. The illustrations print incorrectly in Adobe Illustrator. The wrong printer driver was selected. The software application is malfunctioning. The operating system is malfunctioning. The toner cartridge is defective or out of toner. try a print job that you know works. Finally, try a new printer cable. Check the application's printer selection menu to ensure that your printer is selected. Try printing a job from another application. Exit Windows and reboot the computer. Power the printer off and then back on again. Thoroughly shake the toner. See "Redistributing Toner". If necessary, replace the toner cartridge. The file may have blank pages. Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be Contact a service representative. defective. The setting in the software application is wrong. Print the document by selecting Download as Bit Image in the Advanced Options window of the Graphics properties. Printing Quality Problems The inside of the printer may be dirty or improper paper loading may reduce the print quality. See the table below to clear the problem. Condition Light or faded print Suggested solutions If a vertical white streak or faded area appears on the page: Toner specks • The toner supply is low. You may be able to temporarily extend the toner cartridge life. See "Redistributing Toner". If this does not improve the print quality, install a new toner cartridge. • The paper may not meet paper specifications; for example, the paper is too moist or too rough. See "Paper Specifications". • If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See "Graphics Tab". • A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. See "Cleaning the Interior". • The surface of the LSU part inside the printer may be dirty. Clean the LSU (see "Cleaning the Interior"). • The paper may not meet specifications; for example, the paper is too moist or too rough. See "Paper Specifications". • The transfer roller may be dirty. Clean the inside of your printer. See "Cleaning the Interior". • The paper path may need cleaning. See "Cleaning the Drum". Dropouts Vertical lines Gray background If faded areas, generally rounded, occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job. • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. See "Paper Specifications". • The paper lot is bad. The manufacturing process can cause some areas to reject toner. Try a different kind or brand of paper. • The toner cartridge may be defective. "Vertical repetitive defects" on the next page. • If these steps do not correct the problems, contact a service representative. • If black vertical streaks appear on the page, the drum inside the toner cartridge has probably been scratched. Install a new toner cartridge. See "Replacing the Toner Cartridge". • If white vertical streaks appear on the page, the surface of the LSU part inside the printer may be dirty. Clean the LSU (see "Cleaning the Interior"). If the amount of background shading becomes unacceptable: • Change to lighter weight pages. See "Paper Specifications". • Check the printer's environment; very dry (low humidity) or high humidity (higher than 80% RH) conditions can increase the amount of background shading. • Remove the old toner cartridge and install a new one. See "Replacing the Toner Cartridge".