Dell PowerConnect B-DCX4S Hardware Reference Guide - Page 13

http://www.fibrechannel.org Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Technical Support contract number, if applicable • PowerConnect B-DCX-4S model • PowerConnect B-DCX-4S operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • syslog message logs 2. PowerConnect B-DCX-4S serial number The PowerConnect B-DCX-4S serial number (Switch Serial No.) and corresponding bar code are provided on the serial number label, as shown here: *FT00X0054E9* FT00X0054E9 The serial number label is located on the nonport side of the chassis, on the left side of the chassis just below the left-hand power supply In addition, the chassisShow command displays the PowerConnect B-DCX-4S serial number, as well as information about the port and application blades, and other field-replaceable units (FRUs). 3. License ID Use the licenseIdShow command to display the license ID. 4. World Wide Name (WWN) Use the wwn command to display the switch WWN. If you cannot use the wwn command because the switch is inoperable, you can get the WWN from the same place as the serial number, except for the PowerConnect B-DCX-4S. For the PowerConnect B-DCX-4S, access the numbers on the WWN cards by removing the Brocade logo plate at the top of the nonport side of the chassis. PowerConnect B-DCX-4S Backbone Hardware Reference Manual xiii 53-1001808-01