Dell PowerConnect B-DCX4S Hardware Reference Guide - Page 87

Verifying need for replacement, Recording critical PowerConnect B-DCX-4S and SAN information, TABLE 13

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RRP: PowerConnect B-DCX-4S chassis 5 Verifying need for replacement Verify that replacement of the chassis is necessary. Ensure that the components are firmly seated when troubleshooting, and contact your support provider with any questions about whether the chassis should be replaced. Any of the following events might indicate the need to replace the chassis: • Visible mechanical damage to the chassis, including damage to sheet metal or card guides that prevents correct installation of a blade. • Bent or damaged connectors on the backplane (the surface inside the chassis to which the blades connect). • One or more components (such as a power supply, blower assembly, port blade, control processor blade (CP8), core switch blade (CR4S-8), or WWN card) do not function properly even after the component was replaced. • The psShow or fanShow commands continue to show a faulty component even though the component was replaced. • The slotShow command continues to show a faulty control processor (CP8), core switch (CR4S-8), or port blade even though the blade was replaced. Recording critical PowerConnect B-DCX-4S and SAN information All commands must be entered from a CLI session (Telnet or serial) to the active CP blade unless otherwise indicated. NOTE Run supportshow which includes most of the information in Table 13 and more. The customer should record the location of the .txt files, which are created by the customer in this procedure and are not called out in the supportShow results. For detailed information about Fabric OS commands, refer to the Fabric OS Command Reference. Use a checklist (Table 13) to ensure that all required information is recorded. TABLE 13 Critical information checklist Configuration information Location of "config-switch.txt" file Location of "config-miscinfo.txt" file IP address, subnet mask WWN for PowerConnect B-DCX-4S SAN profile Location of "SANbefor.txt" file Notes regarding nsshow output Notes regarding nsallshow output Notes regarding switchshow output Notes regarding fabricshow output PowerConnect B-DCX-4S Backbone Hardware Reference Manual 73 53-1001808-01

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PowerConnect B-DCX-4S Backbone Hardware Reference Manual
73
53-1001808-01
RRP: PowerConnect B-DCX-4S chassis
5
Verifying need for replacement
Verify that replacement of the chassis is necessary. Ensure that the components are firmly seated
when troubleshooting, and contact your support provider with any questions about whether the
chassis should be replaced.
Any of the following events might indicate the need to replace the chassis:
•
Visible mechanical damage to the chassis, including damage to sheet metal or card guides
that prevents correct installation of a blade.
•
Bent or damaged connectors on the backplane (the surface inside the chassis to which the
blades connect).
•
One or more components (such as a power supply, blower assembly, port blade, control
processor blade (CP8), core switch blade (CR4S-8), or WWN card) do not function properly
even after the component was replaced.
•
The
psShow
or
fanShow
commands continue to show a faulty component even though the
component was replaced.
•
The
slotShow
command continues to show a faulty control processor (CP8), core switch
(CR4S-8), or port blade even though the blade was replaced.
Recording critical PowerConnect B-DCX-4S and SAN information
All commands must be entered from a CLI session (Telnet or serial) to the active CP blade unless
otherwise indicated.
NOTE
Run
supportshow
which includes most of the information in
Table 13
and more. The customer
should record the location of the .txt files, which are created by the customer in this procedure and
are not called out in the
supportShow
results.
For detailed information about Fabric OS commands, refer to the Fabric OS Command Reference.
Use a checklist (
Table 13
) to ensure that all required information is recorded.
TABLE 13
Critical information checklist
Configuration information
Location of “config-switch.txt” file
Location of “config-miscinfo.txt” file
IP address, subnet mask
WWN for PowerConnect B-DCX-4S
SAN profile
Location of “SANbefor.txt” file
Notes regarding
nsshow
output
Notes regarding
nsallshow
output
Notes regarding
switchshow
output
Notes regarding
fabricshow
output