Epson Stylus COLOR 850N User Manual - Page 143

Solving Miscellaneous Printout Problems

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Troubleshooting Solving Miscellaneous Printout Problems If your printout results are not what you expected, try these solutions. Characters are incorrect or garbled. Possible cause Your printer is not selected in your application or as the Windows default printer. Your printer is not selected in the Macintosh Chooser. Printing is stalled. The network cable is not securely connected. Your video driver may be conflicting with the EPSON printer driver. Solution Select your printer in your application or select it as the default Windows printer. See your Windows documentation or online help for instructions. Select your printer in the Chooser as described in the Setup Guide. In Windows, delete the stalled print jobs in Spool Manager (in the spooler for Windows NT). On a Macintosh, select the stalled print jobs in Monitor3, or open the Extensions folder, EPSON folder, and Spool folder; then delete any queued files. See Chapter 4 for instructions. Turn off your printer and computer. Then make sure the network cable is connected securely and meets the Ethernet card's specifications. Change to a standard VGA driver (see your computer or video card documentation for instructions). If your printout is correct, your video driver is interfering with the printer driver. Contact your computer or video card manufacturer for an updated driver. The image is inverted as if viewed in a mirror. Possible cause You used a Flip Horizontal option. Solution Turn off the Flip Horizontal or mirror setting in your application software or the printer software. See Chapter 3 for instructions. The image size or position is incorrect. Possible cause The paper and/or layout options are set incorrectly. Solution Check the paper settings and the settings on the Layout dialog box (Windows 95, NT, or Macintosh only). See Chapter 3 for instructions. Also check the paper and layout options in your application software. 7-15

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Troubleshooting
7-15
Solving Miscellaneous Printout
Problems
If your printout results are not what you expected, try these
solutions.
Characters are incorrect or garbled.
The image is inverted as if viewed in a mirror.
The image size or position is incorrect.
Possible cause
Solution
Your printer is not selected
in your application or as the
Windows default printer.
Select your printer in your application or select it as the default
Windows printer. See your Windows documentation or online
help for instructions.
Your printer is not selected
in the Macintosh Chooser.
Select your printer in the Chooser as described in the
Setup
Guide
.
Printing is stalled.
In Windows, delete the stalled print jobs in Spool Manager (in the
spooler for Windows NT). On a Macintosh, select the stalled print
jobs in Monitor3, or open the Extensions folder, EPSON folder,
and Spool folder; then delete any queued files. See Chapter 4 for
instructions.
The network cable is not
securely connected.
Turn off your printer and computer. Then make sure the network
cable is connected securely and meets the Ethernet card’s
specifications.
Your video driver may be
conflicting with the EPSON
printer driver.
Change to a standard VGA driver (see your computer or video
card documentation for instructions). If your printout is correct,
your video driver is interfering with the printer driver. Contact
your computer or video card manufacturer for an updated driver.
Possible cause
Solution
You used a
Flip Horizontal
option.
Turn off the
Flip Horizontal
or mirror setting in your application
software or the printer software. See Chapter 3 for instructions.
Possible cause
Solution
The paper and/or layout
options are set incorrectly.
Check the paper settings and the settings on the Layout dialog
box (Windows 95, NT, or Macintosh only). See Chapter 3 for
instructions. Also check the paper and layout options in your
application software.