Epson Stylus COLOR 850N User Manual - Page 145

Solving Network Problems

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Troubleshooting Solving Network Problems If any computer on the network can't see the Ethernet card or the network, or isn't able to send print jobs, first check that:  The printer is turned on and the P power light is on.  All the computers (such as the print server), hubs, and gateways in the pathway from your computer to the printer are turned on and working correctly.  All the cables are connected correctly for 10BASE2 and 10BASE-T cables and terminated correctly if you are using 10BASE2 cables.  All the network software and protocols have been set up and are working correctly. If you still have network problems, see the following solutions. EPSON Net! doesn't see the Ethernet card. Possible cause The settings in the Ethernet card are incorrect. The network is not set up correctly. The cables are not connected correctly. Wrong settings in the printer. Solution Initialize the card. See page 6-5 for instructions. Make sure the network software settings are correct. Check all the network cable connections and make sure they are connected and/or terminated correctly. Check the network with EPSON Net! or your network software (i.e., NetWare). Try to print a status sheet, as described on page 6-3. If you can't, set the network interface mode on the printer's control panel to On. See page C-7 for instructions. EPSON Net! does not start. Possible cause You added or deleted protocols after installing EPSON Net!. The software did not install correctly. Solution Uninstall EPSON Net! as described on page 7-20. Then reinstall EPSON Net! as described in the Setup Guide. Uninstall EPSON Net! as described on page 7-20. Then reinstall EPSON Net! as described in the the Setup Guide. Make sure you check the settings carefully during installation. 7-17

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Troubleshooting
7-17
Solving Network Problems
If any computer on the network can’t see the Ethernet card or
the network, or isn’t able to send print jobs, first check that:
The printer is turned on and the
P
power light is on.
All the computers (such as the print server), hubs, and
gateways in the pathway from your computer to the printer
are turned on and working correctly.
All the cables are connected correctly for 10BASE2 and
10BASE-T cables and terminated correctly if you are using
10BASE2 cables.
All the network software and protocols have been set up
and are working correctly.
If you still have network problems, see the following solutions.
EPSON Net! doesn’t see the Ethernet card.
EPSON Net! does not start.
Possible cause
Solution
The settings in the
Ethernet card are incorrect.
Initialize the card. See page 6-5 for instructions.
The network is not set up
correctly.
Make sure the network software settings are correct.
The cables are not
connected correctly.
Check all the network cable connections and make sure they are
connected and/or terminated correctly. Check the network with
EPSON Net! or your network software (i.e., NetWare).
Wrong settings in the
printer.
Try to print a status sheet, as described on page 6-3. If you can’t,
set the network interface mode on the printer’s control panel to
On
. See page C-7 for instructions.
Possible cause
Solution
You added or deleted
protocols after installing
EPSON Net!.
Uninstall EPSON Net! as described on page 7-20. Then reinstall
EPSON Net! as described in the
Setup Guide
.
The software did not install
correctly.
Uninstall EPSON Net! as described on page 7-20. Then reinstall
EPSON Net! as described in the the
Setup Guide
. Make sure you
check the settings carefully during installation.