Epson Stylus COLOR 850N User Manual - Page 17

Where To Get Help

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Introduction Where To Get Help Electronic support services Service World Wide Web EPSON Internet FTP Site EPSON Download Service EPSON Forum on CompuServe® EPSON provides technical assistance through electronic support services and automated telephone services 24 hours a day. The following tables list the contact information: Access From the Internet, you can reach EPSON's Home Page at http://www.epson.com. If you have Internet FTP capability, use your Web browser (or other software for FTP downloading) to log onto ftp.epson.com with the user name anonymous and your e-mail address as the password. You can call the EPSON Download Service at (800) 442-2007. Set your communications software to 8 data bits, 1 stop bit, no parity. Modem speed can be up to 28.8 Kbps. Members of CompuServe can type GO EPSON at the menu prompt to reach the Epson America Forum. For a free introductory CompuServe membership, call (800) 848-8199 and ask for representative #529. Automated telephone services Service EPSON SoundAdviceSM EPSON FaxAdvice™ EPSON Referral Service Access For pre-recorded answers to commonly asked questions about EPSON products 24 hours a day, seven days a week, call (800) 442-2110. Access EPSON's technical information library by calling (800) 442-2110. You must provide a return fax number to use this service. For the location of your nearest Authorized EPSON Reseller or Customer Care Center, call (800) 442-2110. 6

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Introduction
6
Where To Get Help
EPSON provides technical assistance through electronic
support services and automated telephone services 24 hours a
day. The following tables list the contact information:
Electronic support services
Service
Access
World Wide Web
From the Internet, you can reach EPSON’s Home Page at
.
EPSON Internet FTP Site
If you have Internet FTP capability, use your Web browser (or
other software for FTP downloading) to log onto
ftp.epson.com
with the user name
anonymous
and your e-mail address as the
password.
EPSON Download Service
You can call the EPSON Download Service at
(800) 442-2007
. Set
your communications software to 8 data bits, 1 stop bit, no parity.
Modem speed can be up to 28.8 Kbps.
EPSON Forum on
CompuServe
®
Members of CompuServe can type
GO EPSON
at the menu
prompt to reach the Epson America Forum. For a free
introductory CompuServe membership, call (800) 848-8199 and
ask for representative #529.
Automated telephone services
Service
Access
EPSON SoundAdvice
SM
For pre-recorded answers to commonly asked questions about
EPSON products 24 hours a day, seven days a week, call
(800) 442-2110
.
EPSON FaxAdvice
™
Access EPSON’s technical information library by calling
(800) 442-2110
. You must provide a return fax number to use
this service.
EPSON Referral Service
For the location of your nearest Authorized EPSON Reseller or
Customer Care Center, call
(800) 442-2110
.