HP 630n HP Jetdirect Print Servers - Administrator's Guide - Page 132

Procedure 1: Verify the printer is on and online

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Procedure 1: Verify the printer is on and online To verify that the printer is ready to print, check the following items: 1. Is the printer plugged in and turned on? Make sure the printer is plugged in and turned on. If the problem persists, you might have a defective power cable, power source, or printer. 2. Is the printer online? The online Ready light should be lit. If not, press the appropriate buttons (for example, Start, Pause/Resume, or press  to access the menus) to place the printer online. 3. For printers with a display, is the printer's control panel display blank? If not, verify the following: ● Printer is turned on. ● HP Jetdirect print server is installed correctly. ● Printer is not in Power Save mode. 4. Does a message other than READY appear on the printer control panel display? ● See Procedure 3 in this section for a list of network-related error messages and corrective actions. ● See your printer documentation for a complete list of control panel messages and corrective actions. Procedure 2: Print an HP Jetdirect configuration page The HP Jetdirect configuration page is an important troubleshooting tool. This page lists the status of your network and the HP Jetdirect print server. Also, the ability to print a configuration page provides an indication that the printer is operating correctly. See HP Jetdirect configuration pages on page 129 for information on the HP Jetdirect configuration page. NOTE: For a TCP/IP network, you can view the configuration page from a Web browser by accessing the HP Jetdirect embedded Web server. See Embedded Web server (V.38.xx) on page 61 for more information. 122 Chapter 7 Troubleshoot the HP Jetdirect print server ENWW

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Procedure 1: Verify the printer is on and online
To verify that the printer is ready to print, check the following items:
1.
Is the printer plugged in and turned on?
Make sure the printer is plugged in and turned on. If the problem persists, you might have a
defective power cable, power source, or printer.
2.
Is the printer online?
The online
Ready
light should be lit. If not, press the appropriate buttons (for example,
Start
,
Pause/Resume
, or press
✓
to access the menus) to place the printer online.
3.
For printers with a display, is the printer's control panel display blank? If not, verify the following:
●
Printer is turned on.
●
HP Jetdirect print server is installed correctly.
●
Printer is not in Power Save mode.
4.
Does a message other than
READY
appear on the printer control panel display?
●
See Procedure 3 in this section for a list of network-related error messages and corrective
actions.
●
See your printer documentation for a complete list of control panel messages and corrective
actions.
Procedure 2: Print an HP Jetdirect configuration page
The HP Jetdirect configuration page is an important troubleshooting tool. This page lists the status of
your network and the HP Jetdirect print server. Also, the ability to print a configuration page provides
an indication that the printer is operating correctly. See
HP Jetdirect configuration pages
on page
129
for information on the HP Jetdirect configuration page.
NOTE:
For a TCP/IP network, you can view the configuration page from a Web browser by accessing
the HP Jetdirect embedded Web server. See
Embedded Web server (V.38.xx)
on page
61
for more
information.
122
Chapter 7
Troubleshoot the HP Jetdirect print server
ENWW