HP Armada 4200 Armada 4200 Family of Personal Computers Reference Guide - Page 120

Solving Hard Drive Problems, Hard Drive Problems and Solutions

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Solving Hard Drive Problems Some common causes and solutions for hard drive problems are listed in the following table. Chapter 14, "Diagnostics," also may help you solve hard drive problems. CAUTION: Remove or install the hard drive only when the computer is off, unplugged, and the battery pack is removed. Do not remove or install a hard drive while the computer is on, in Suspend, or in Hibernation. Hard Drive Problems and Solutions Problem Possible Cause Solution Reading the hard drive takes an unusually long time after restarting the computer. Hard drive error occurs. System entered Hibernation due to low-battery condition and is now exiting from it. Hard drive has bad sectors or has failed. Newly installed hard Hard drive is not drive does not seated properly. work. Hard drive was removed and replaced while computer was on, in Suspend, or in Hibernation. Give the system time to restore the previously saved data to its exact state before Hibernation. If you are running Windows 95, run ScanDisk utility; check the box "Automatically fix." If you are running Windows NT, go to the system prompt and type chkdsk. The computer will automatically scan for errors. Reformat the hard drive. Contact your Compaq authorized service provider. Turn off and unplug the computer. Remove the battery pack. Remove and reinstall the hard drive. Turn off the computer; then turn it on again. Before removing the hard drive, make sure computer is off, unplugged, and the battery pack is removed. CAUTION: You should maintain an up-to-date backup of your hard drive at all times in case of errors or failures. 15-8 Troubleshooting

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15-8
Troubleshooting
Solving Hard Drive Problems
Some common causes and solutions for hard drive problems are
listed in the following table. Chapter 14, “Diagnostics,” also may
help you solve hard drive problems.
CAUTION:
Remove or install the hard drive only when the
computer is off, unplugged, and the battery pack is removed. Do not
remove or install a hard drive while the computer is on, in Suspend,
or in Hibernation.
Hard Drive Problems and Solutions
Problem
Possible Cause
Solution
Reading the hard
drive takes an
unusually long time
after restarting the
computer.
System entered
Hibernation due to
low-battery
condition and is
now exiting from it.
Give the system time to
restore the previously
saved data to its exact state
before Hibernation.
Hard drive error
occurs.
Hard drive has bad
sectors or has
failed.
If you are running Windows
95, run ScanDisk
utility;
check the box
“Automatically fix.” If you
are running Windows NT,
go to the system prompt
and type chkdsk. The
computer will automatically
scan for errors.
Reformat the hard drive.
Contact your Compaq
authorized service provider.
Newly installed hard
drive does not
work.
Hard drive is not
seated properly.
Turn off and unplug the
computer. Remove the
battery pack. Remove and
reinstall the hard drive.
Hard drive was
removed and
replaced while
computer was on,
in Suspend, or in
Hibernation.
Turn off the computer; then
turn it on again.
Before removing the hard
drive, make sure computer
is off, unplugged, and the
battery pack is removed.
CAUTION:
You should maintain an up-to-date backup of your hard
drive at all times in case of errors or failures.