HP Armada 4200 Armada 4200 Family of Personal Computers Reference Guide - Page 127

Solving Printer Problems, Printer Problems and Solutions

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Solving Printer Problems Some common causes and solutions for printer problems are listed in the following table. Printer Problems and Solutions Problem Possible Cause Solution Printer won't turn on. Printer won't print. Printer is offline. Printer prints garbled information. The cables may not be connected properly, or the printer is unplugged. Ensure that the cables are properly connected and that the AC Adapter is connected to the electrical outlet. Printing device is not Select the printer in selected. Windows Printer Setup. Printer is not turned on. Turn on the printer. Printer is not online. Set the printer to online. Printer driver for your application is not installed. Double-click the Printers icon on the Control Panel on the Start menu. Double-click Add Printer and follow the instructions on the screen. Printer that is set up for a network is not connected to the network. Connect the printer to the network. Printer cable is too long, unshielded, or defective. Replace the cable. Paper tray is empty. Fill the paper tray with paper. Set the printer to online. Correct printer driver is not installed. Double-click the Printers icon on the Control Panel on the Start menu. Follow the instructions on the screen. Cable is not connected Ensure that the printer properly. cable is connected properly to the computer or Mobile CD Expansion Unit (MCD). Troubleshooting 15-15

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Troubleshooting
15-15
Solving Printer Problems
Some common causes and solutions for printer problems are listed
in the following table.
Printer Problems and Solutions
Problem
Possible Cause
Solution
Printer won’t
turn on.
The cables may not be
connected properly, or
the printer is
unplugged.
Ensure that the cables are
properly connected and
that the AC Adapter is
connected to the electrical
outlet.
Printer won’t
print.
Printing device is not
selected.
Select the printer in
Windows Printer Setup.
Printer is not turned
on.
Turn on the printer.
Printer is not online.
Set the printer to online.
Printer driver for your
application is not
installed.
Double-click the Printers
icon on the Control Panel
on the Start menu.
Double-click Add Printer
and follow the instructions
on the screen.
Printer that is set up
for a network is not
connected to the
network.
Connect the printer to the
network.
Printer cable is too
long, unshielded, or
defective.
Replace the cable.
Printer is offline.
Paper tray is empty.
Fill the paper tray with
paper. Set the printer to
online.
Printer prints
garbled
information.
Correct printer driver is
not installed.
Double-click the Printers
icon on the Control Panel
on the Start menu. Follow
the instructions on the
screen.
Cable is not connected
properly.
Ensure that the printer
cable is connected properly
to the computer or Mobile
CD Expansion Unit (MCD).