HP Armada 4200 Armada 4200 Family of Personal Computers Reference Guide - Page 136

Compaq Customer Support., Purchase date

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Preparing for a Call to Customer Support If your efforts to solve the problem yourself have not been successful, a call to Compaq Customer Support or a Compaq authorized reseller or service provider may be necessary. (To get help from Compaq Customer Support or to find a Compaq authorized reseller or service provider location, call one of the numbers in the worldwide telephone numbers list in Appendix A, "Compaq Customer Support." Before you place a call, run Compaq Diagnostics and print out the hard copy results for reference, if possible. You should have the following information ready so that the customer support representative can provide you with the fastest possible solution when you call. s Product name s Product model number s Product serial number (located on the bottom of the computer) s Purchase date s Conditions under which the problem occurred s Any error messages that have occurred s Hardware configuration s Type of printer connected s Hardware/software you are using s Printed results from running Compaq Diagnostics for Windows 15-24 Troubleshooting

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15-24
Troubleshooting
Preparing for a Call to Customer Support
If your efforts to solve the problem yourself have not been suc-
cessful, a call to Compaq Customer Support or a Compaq
authorized reseller or service provider may be necessary. (To get
help from Compaq Customer Support or to find a Compaq
authorized reseller or service provider location, call one of the
numbers in the worldwide telephone numbers list in Appendix A,
“Compaq Customer Support.”
Before you place a call, run Compaq Diagnostics and print out the
hard copy results for reference, if possible.
You should have the following information ready so that the cus-
tomer support representative can provide you with the fastest
possible solution when you call.
■
Product name
■
Product model number
■
Product serial number (located on the bottom of the computer)
■
Purchase date
■
Conditions under which the problem occurred
■
Any error messages that have occurred
■
Hardware configuration
■
Type of printer connected
■
Hardware/software you are using
■
Printed results from running Compaq Diagnostics for
Windows