HP Designjet 5000 HP Designjet 5000 series printer - User's Guide - Page 100

Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Check Printhead Path 1. Switch the printer off at the rear of the printer and open the window. 2. Look in the area where the printer was printing at the time of the jam, this is where the media is most likely to be jammed. 3. Lift the media load lever. 4. Carefully remove any of the jammed media which you can lift up and out from the top of the printer. 5. Carefully pull the rest of the roll or sheet down and out of the printer. 6. If you are using a roll of media trim the media with a knife as shown on Trimming the Media. 7. Reload the media see Loading Roll Media. 8. Switch the printer On. 10. If you have image quality problems after a paper jam, this could indicate that the printheads have been moved from their correct position in the carriage. To correct this perform the "Aligning the Printheads" procedure. Check Media Path 1. Switch the printer off at the rear of the printer. 2. Check that the roll of media has not almost finished and is stuck to the empty cardboard core. 3. Load a new roll. Contact Hewlett-Packard If after performing all of these procedures the frontpanel displays the "Switch Power Off" message again, make a note of the message with the error code and contact HP. 9. If there is some media left behind in the media path, loading paper can become difficult. This can be cleared by loading a rigid paper type through the printer media path.