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HP Designjet 5000 HP Designjet 5000 series printer - User's Guide - Page 69

Solutions, Solving Problems, Image Quality Problems, Ink Supply Problems, Media Problems, Image Error - troubleshooting

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Introduction Media & Ink Solutions Front-Panel Printer Options Other Index Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Solutions The solutions tab contains all the information for solving problems that you may encounter as you use the printer. The Solutions tab contains seven sections: Solving Problems This section is an overview of the process of troubleshooting, it also tells you where you can get further information. Image Quality Problems This section helps you to solve any image quality problems you may be experiencing. It takes you through the troubleshooting procedure step-bystep. Ink Supply Problems This section contains information on what to do if you have image smears and/or marks on your media and also what to do if you have a media jam. Image Error This section contains information on what to do if the image that your printer printed is incorrect, or not what you expected. Other Problems This section is a section for miscellaneous problems. Getting Help This section explains what to do if you cannot solve the problem you are having. Also included is how to get in contact with Hewlett-Packard. This section guides you when you have problems installing the ink consumable. The ink cartridge, the printhead with its accompanying printhead cleaner. There is also a topic on how to clean the printhead so that you do not damage it and inside the carriage assembly. Media Problems

Section	Page
Introduction	1
The User’s Reference Guide	2
Overview	3
How to Navigate	3
The “Tabs”	3
The “Sections”	3
The “Buttons”	3
The Home button	3
Back Button	3
Forward Button	3
Print Button	4
Quit Button	4
Return Button	4
Animation	4
Related Topics:	4
The Setup Instructions contain:	4
The Pocket Guide contains:	4
Web Page	4
Introduction To Your Printer	5
Your Printer’s Main Features	6
The HPNo.81 and HPNo.83 Supplies	7
HPNo.81 Ink Supplies (Dye based)	7
HPNo.83 Ink Supplies (UV)	7
The Components	7
Print Resolution	8
User Interface	8
The Front-Panel	8
Media	9
HPDesignjet WebAccess	9
To Use WebAccess	9
5000PS	10
Connections	11
Switching Your Printer On and Off	11
Memory	12
Applications and Drivers	13
5000PS	13
5000	13
Printer with Take-Up Reel	14
Rear View	15
Printer with Bin Assembly	16
Media & Ink	17
Media	18
Choosing Media	19
Some Important Points about Media Types	19
Physical Characteristics of Media Types	20
Print Speeds and Print Mode Selection	22
Heavyweight Coated Paper	22
Printable Area	23
Roll/Sheet Media Information	24
Media Profile Downloading	25
Open System Maintenance Application	25
Drying Time Settings	26
None (Default)	26
Manual	26
Automatic	26
Drying Times with HP Tested Media	27
Types of Media and Application	28
Handling Your Media	31
Roll Media	32
Loading Roll Media Guidelines	33
Into the Printer	33
The spindles	33
Onto the Take Up Reel	34
The Take Up Reel as an Accessory	34
Help with Loading	34
Installing Roll Media into the Printer	35
Trimming the Media	36
Loading Roll Media	37
Printing of Both Sides of the Media	38
Unload Media from Take Up Reel	39
Unloading Roll Media	40
Change the Core Tube	41
Media Length Tracking	42
Sheet Media	43
Loading Sheet Media	44
Unloading Sheet Media	45
The Ink System	46
What are the Supplies?	47
Ink Cartridges	47
Printheads	47
Printhead Cleaners	47
HPNo.83 UV Ink Supplies	48
HP Ink Upgrade Kit	48
HP Printhead Storage Container	48
Identifying Ink Supplies	49
HPNo.81 Dye based Ink Supplies Symbol:	49
HPNo.83 UV Ink Supplies Symbol:	49
Component Identification	50
Ink Supply Guidelines	51
Precautions	52
Support bar	52
When to Replace	53
Switching Ink Types	54
Ink System Removal	55
Ink System Installation	56
Storing Ink Supplies and Ink Tubes	57
The Ink Cartridge	58
Ink Cartridge Statistics	59
Ink Cartridge Removal	60
Ink Cartridge Installation	61
The Printhead	62
Printhead Statistics	63
Printhead Removal	64
Printhead Installation	65
The Printhead Cleaner	66
Printhead Cleaner Removal	67
Printhead Cleaner Installation	68
Printhead Alignment	68
Solutions	69
Solving Problems	70
Troubleshooting	71
Help in Solving Problems	72
Finding the Source of Your Problem	73
Image Quality Problems	74
Correcting the Configuration	75
Using the Image Quality Print	76
Printhead Status Check	76
Replacing	76
Recovering	76
How to Print the Image Quality Print	76
How to Use the Image Quality Print	77
Analyzing the Image Quality Print	78
Test Pattern 1: Primary Colors	78
Banding	78
Problems with the Printhead(s)	79
Corrective Action	79
Problems with Media Advance	80
Corrective Action	80
Test Pattern 2: Color-to-color Alignment	81
Corrective Action	81
Test Pattern 3: Bi-directional Alignment	81
Corrective Action	81
Test Pattern 4: Vertical Line Straightness	82
Corrective Action	82
No Defects Found in the Image Quality Print	82
Color Accuracy	83
Configuration	83
Printing color with PostScript (HPDesignjet 5000PS)	83
CMYK Workflows	83
RGB Workflows	84
Pantone Workflow	85
Using ICC Profiles	85
Creating ICC Profiles	86
Color Consistency Problems	87
Long Term Color Bleeding (Glossy Papers)	87
Color Accuracy Configuration	88
Where to Find Additional Information	89
Non-PostScript	89
Printhead Recovery Procedure	90
Accuracy Calibration	91
To Restore the Factory's Calibration	91
Aligning the Printheads	92
Calibrating the Color Output	93
Ink Supply Problems	94
Problems Inserting the Ink Supplies	95
Problems Reseating the Printhead	95
Problems Inserting the Ink Cartridge	95
Problems Inserting the Printhead	95
Problems Inserting the Printhead Cleaner	95
Carriage Interconnect Wiper	96
Media Problems	97
Media	98
Handling Your Media	98
Clearing a Media Jam	99
Check Printhead Path	100
Check Media Path	100
Contact Hewlett-Packard	100
Ink Marks on the Media	101
Media Extensions	101
Printed Surface Smearing Roll	101
Warped Lines on Media	102
Blurred Lines (Ink “Bleeds” from Lines)	102
Marks or Scratches on Glossy Paper	102
Marks or Scratches on Double-sided Media	102
Smears or Scratching on the Image	102
The Media Cannot be Loaded Successfully	103
Prints Do Not Stack Properly in the Media Bin	103
Image Error	104
The Image is Incomplete	105
If the Print is Completely Blank	105
If the Output Contains Only a Partial Print	105
If the Image is Clipped	105
A Long-Axis Print Is Clipped	106
Printed Image Incorrect	107
The Image is in One Portion of the Printing Area	107
The Image is Unexpectedly Rotated	107
The Print is a Mirror Image of the Original	107
The Print is Distorted or Unintelligible	107
One Image Overlays Another on the Same Sheet	108
Pen Settings Seem to have No Effect	108
If Page Format or Rotate does not Work	108
Other Sources of Information	109
Other Problems	110
Communication Problems	111
Symptoms are:	111
How to Solve the Problem:	111
File Size and Memory Usage	111
The Printer does not Print	112
The Printer Seems Slower	113
Getting Help	114
About HP Customer Care	115
What to Do Before You Call	115
HPDesignjet Online	117
http://www.hp.com/go/designjet	117
Front-Panel	118
The Front-Panel	119
Functional Areas	120
The Navigation Keys	121
Menu Icon Selection	122
Printer Setup Menu	122
Ink Cartridge Menu	123
Printhead Menu	123
Displays	124
Menus	124
Procedure Information	124
Action Keys	125
Status Lights	126
Standby	126
Setup Menus	127
I/O Setup Menu	128
Device Setup Menu	129
Utilities Menu	130
Internal RIP Settings Menu	131
Queuing and Nesting Menu	132
HP-GL/2 Settings Menu	133
Page Format Menu	134
Demos Menu	135
Consumable Menus	136
Media Menu	137
Ink Cartridge Menu	138
Printhead Menu	139
Internal Prints	140
Print the Configuration	141
Menu Print	142
Other Internal Prints	143
Configuration Print	143
Printer Usage Information	143
Print Quality Image	143
Service Configuration	143
HP-GL/2 Palette	143
Samples	143
Navigation	144
Using the Navigation Keys	145
Selecting the Ink Emulation Mode	146
Changing the Page Size	147
Changing the Drying Time	148
Restoring the Default Menu	149
Message Descriptions	150
Status Code Interpretation	151
Consumable in Warranty	152
Status Codes	153
Front-Panel Messages	154
Printhead Status Messages	166
Ink Cartridge Error Messages	171
Printhead Cleaner Error Messages	173
System Error Messages	174
What they Mean	174
Continuable	174
Sporadic	174
Non-continuable	174
Printer Options	175
Related Topics not in this tab	175
Page Format	176
Page Description	177
Page size	177
Margins	177
Printing area	177
Inked area	177
Adjusting Margins	178
Reduced Margins	179
Rotating an Image	180
Rotating a job using the HP PostScript driver supplied with the 5000PS	180
Page size and the rotation	180
Rotating a job using a third party PostScript driver	180
What On the Page is Rotated?	181
Possibility of Clipped Images with Rotated Images	181
Printing a Mirror Image	182
Scaling the Image	183
5000PS	183
5000PS	183
5000PS	184
Image Appearance	185
Front-Panel Image Options	186
5000PS	186
Why Use the Front-Panel?	186
5000	186
Pen Widths and Colors in the Internal Palettes	187
HPDesignjet 5000PS	187
To Select a Palette	187
Viewing Current Configuration Settings	188
Viewing the Colors Available For a Palette	189
Change the Palette Settings	190
5000PS	190
The following steps show how to define Palette A:	191
IMPORTANT	191
Changing the Treatment of Overlapping Lines (Merge)	192
5000PS	192
Printing Images in Grayscale	193
5000PS	193
Print Speeds and Print Mode Selection	194
Heavyweight Coated Paper	194
Print Mode Settings	195
Changing the Print Mode	196
HP 5000 Only	196
Page Size in the Front-Panel	197
Adjustments to the Page Size	198
5000PS	198
PostScript Files	199
Non-PostScript Files	200
Page Size and Clipped Images	201
Page Size and Nesting	201
Roll Paper Only	201
Print Management	202
Pages Printing or Drying	203
Cancelling a Page	203
Cancelling the Drying Time	203
Managing the Queue	204
Jobs and Pages	204
What is the Queue?	204
The ‘Start Printing’ Options	204
After Processing	204
Immediately	204
Optimized (Default)	204
Starting to Print a File that is Waiting for a Time-out	205
Identifying a Job in the Queue	205
Position in Queue	205
Viewing the Size of a Page in the Queue	206
Prioritizing a Job in the Queue	206
Deleting a Job from the Queue	206
Making Copies of a Job in the Queue	207
Nesting Pages	208
What is Nesting?	208
Automatic Rotation only with HP-GL/2 Files	208
Rotate an Image with nesting on?	208
Which Pages Cannot be Rotated?	209
When Does the Printer Try to Nest Pages?	209
Which Pages Qualify for Nesting?	209
How Long does the Printer Wait for Another File?	210
Printer Configuration	211
Front-Panel Configuration	212
Configuration Print	213
Changing the Graphics Language	215
To Change the Graphics Language Setting	215
Graphics Language and Networks	215
Network Interface Settings	216
I/O Time-out Setting	216
PostScript Encoding	216
Ink Emulation Mode	217
5000PS only	217
CMYK Ink Emulation	217
RGB Ink Emulation	217
Upgrading Your Printer	218
System Software	218
System Software downloading	218
System Maintenance Application	218
Other	219
The Other tab contains five sections:	219
Maintaining the Printer	220
Service Preventative Maintenance	221
Service Preventative Maintenance Kit	221
User Maintenance Kit	222
Cleaning the Platen	223
Automatic Platen Cleaning	224
Every time you load media	224
On demand	224
Manual Platen Cleaning	225
Carriage Interconnect Wiper	228
Lens Maintenance	229
Replacing the Lens Cover	230
Slider Rods Lubrication Kit	232
Roller Lubrication Kit	234
Cleaning the Printer Exterior	235
Cleaning the Printer Exterior	235
Storing and Moving Your Printer	236
Specifications	237
Printer Working Conditions	238
Functional Specifications	239
HP Supported Medias	240
Physical Specifications	242
Memory Specifications	242
Printer Power Specification	243
Ecological Specifications	244
Environmental Specifications	245
Acoustic Specification	246
Interface Specifications	247
Cable Specifications	247
Recommended Cables	248
Ordering Accessories	249
Documentation	250
Hardware	251
Consumable Items	252
HP Ink Supplies	253
HP Printing Materials	254
Miscellaneous	255
Online Help	256
Glossary	257

Match case Limit results 1 per page

Media & Ink

Introduction

Front-Panel

Other

Index

Solutions

Solving

Problems

Image Quality

Problems

Ink Supply

Problems

Media Problems

Image Error