HP Designjet 5000 HP Designjet 5000 series printer - User's Guide - Page 103

Introduction Solving Problems Media & Ink Image Quality Problems Solutions Ink Supply Problems Front-Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help margins by relocating the image in the page from your software applications.  Ensure that the Media extensions are installed on the printer  If you are using 'Media Saving Options' from the advanced section of the HP- GL/2 Driver, try disabling one or both the options 'auto rotate' and 'inked area'.  Use the Take Up Reel if you have one installed. If the above fails to solve the problem of smears and scratching, change the media you are using to a nonpaper based media such as glossy film. The Media Cannot be Loaded Successfully Roll Media  The roll may be loaded the wrong way. The paper should load over the roll toward you.  The media may be crumpled or warped or may have irregular edges.  The paper may be loaded at an angle. The right-hand edge must be aligned with the edges of the roll of media.  Ensure that the paper is wound tightly on the roll.  Check that the paper is correctly loaded onto the spindle. Sheet Media  It must be loaded with the right-hand edge against the blue perforated line on the printer.  Align the sheet media against the trailing edge coming out of the printer.  The media may be crumpled or warped or may have irregular edges.  If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand-cut media. Use only purchased sheet media. Prints Do Not Stack Properly in the Media Bin  The printer may be too close to the end of the roll. The natural curl near the end of the roll can cause stacking problems. Load a new roll or remove prints manually as they are completed.  If you are mixing prints or nesting sets of several different sizes, you may have stacking problems because of the different sizes of media in the bin.