HP Designjet 5000 HP Designjet 5000 series printer - User's Guide - Page 116
Message Descriptions, File Size and Memory Usage, Internal Prints, Current Configuration
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Introduction Media & Ink Solutions Front-Panel Solving Problems Image Quality Problems Ink Supply Problems Media Problems If there is an Error Code on the front-panel, note this down refer to Message Descriptions. The computer you are using. Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). The cable you are using (by part number) and where you purchased it. The type of interface used on your printer (parallel, or network). The software name and version you are currently using. If the problem is a system error it will have a error number; record the error number and have it ready. See File Size and Memory Usage. If possible print out the following reports. See Internal Prints and FAX them to the support center helping you: - Usage report - Service print. - Current Configuration Printer Options Image Error Other Other Problems Index Getting Help