IBM TS2340 User Guide - Page 173
Field Support Information, Problem Determination, Functional Verification
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Solaris System-Managed Encryption # tapeutil -f /dev/rmt/38stn ekmtest Testing server configuration and connections... Test complete, servers available 2 Running basic drive to server encryption test... Test complete, completion code 0 Running full drive to server encryption test... Test complete, completion code 0 If the first server test fails with one of the following errors, then the remaining tests are not run. Perform the recommended problem determination to resolve the problem: 1. "Invalid argument or Operation not supported on device" - System encryption is not configured for the tape drive in the device driver. Set sys_encryption_write to "ON" in IBMtape.conf for the tape drive. If sys_encryption_write can not be set then the tape drive is not encryption capable or encryption support disable. 2. "Can't assign requested address" - Either the ibmekm.conf file is missing or is invalid. Check and correct. 3. "Network is down" - All configured servers in the ibmekm.conf file are not available. Check all servers configured in the ibmekm.conf file are currently running on the server IP address and configured correctly. 4. "Permission denied" - If the full drive to server encryption test fails with a permission error , unload the tape and run the command again. If the problem is persistent, check if either the EKM server isn't available recently or the drive isn't claimed in EKM server. Field Support Information When encryption failures require field support and/or development analysis, run /opt/IBMtape/diags_info script to generate a file of diags.out. Tape drive dumps and EKM server logs may be needed in addition to this information. Problem Determination The following sections describe the service and diagnostic aids that are part of the IBM SCSI Tape and Medium Changer Device Driver for Solaris package. Procedures for verifying correct installation of the device, basic problem determination guidelines, and outlines of the utility program included with the IBMtape package are included. Note: See "Solaris System - Tape Utility Program (tapeutil)" on page 397 for information on the tapeutil application. Functional Verification If you wish to verify that the installation of the IBM SCSI Tape and Medium Changer Device Driver for Solaris package was successful, follow these steps: 1. Enter this command to verify installation was successful /usr/bin/pkginfo IBMtape The following information should be displayed: system IBMtape IBM SCSI Tape & Medium Changer Device Driver x.x.x.x Where: x.x.x.x is the version of the device driver. 2. To verify that device driver support for a specific IBM tape system attached to the system is functioning correctly, enter the following command: /opt/IBMtape/tapeutil -f /dev/rmt/nst -o chk -v Chapter 6. Solaris Tape and Medium Changer Device Driver 155