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Lexmark X6575 User's Guide (Mac) - Page 171

Cannot print documents from a flash drive, Duplex unit does not operate correctly

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Cannot print documents from a flash drive Check the type of files contained on the flash drive The printer recognizes: • Files that have extensions *.DOC, *.XLS, *.PPT, *.PDF, *.RTF, *.DOCX, *.XLSX, *.PPTX, *.WPS, and *.WPD • Photos Note: If the flash drive contains only files with extensions *.DOC, *.XLS, *.PPT, *.PDF, *.RTF, *.DOCX, *.XLSX, *.PPTX, *.WPS, or *.WPD, the File Print menu appears on the display. If any photos are on the flash drive, the message Which would you like to print? appears. Press or repeatedly until Documents appears. When Documents has appeared, press , and then press or to view the files contained on the flash drive. Check network connections and power Make sure the printer is connected to your computer through a USB cable, and both the printer and the computer are turned on. Also, make sure the computer contains the applications that support the desired file formats. Duplex unit does not operate correctly These are possible solutions. Try one or more of the following: Check paper size and type Check the paper size and type to make sure the paper is supported by the printer. If you are using automatic duplexing, use only letter- or A4-size plain paper. Check for paper jams Check for and clear any paper jams. For more information, see "Paper jam in the duplex unit" on page 183. Make sure the duplex unit is properly installed Remove the duplex unit and reinstall it. For more information, see "Paper jam in the duplex unit" on page 183. Checking printer readiness The printer may not be ready to print. Check the following. When you think you have solved the problem, test the solution by sending a document to print. Make sure the printer has paper and is properly loaded Make sure you have followed the correct loading instructions for your printer. Remove the sticker and tape from the print cartridges 1 Lift the access cover. 2 Remove the print cartridges from the print cartridge carrier. 3 Make sure the sticker and tape are removed from the bottom and back of the cartridges. Do the print cartridges have ink? 1 From the Finder desktop, double-click the Lexmark 6500 Series folder. 2 Double-click the Lexmark 6500 Series Utility icon. Troubleshooting 171

Section	Page
Contents	3
Safety information	5
Networking the printer	6
General networking	6
Networking overview	6
Common home network configurations	6
Finding the MAC address	8
Printing a network setup page	8
Wireless networking	9
IP addresses	9
Types of wireless networks	9
Finding the signal strength	10
Networking the printer	11
Know your security keys	11
Why do I need an installation cable?	11
Installing the printer on a network	11
Installing the printer on additional network computers	12
Sharing the printer on a network	12
Selecting a network printer	12
Finding a printer/print server located on remote subnets	13
Using a wireless network connection	13
Tips for using network adapters	14
Why do I need to disconnect the installation cable?	14
What do the Wi-Fi indicator lights mean?	14
Advanced wireless setup	15
Creating an ad hoc wireless network using Mac	15
Adding a printer to an existing ad hoc wireless network using Mac	15
Installing an internal wireless print server	16
Printing	17
Getting started	17
Loading paper	17
Using the automatic paper type sensor	17
Loading envelopes	18
Loading greeting cards, index cards, photo cards, and postcards	18
Loading transparencies	19
Loading iron-on transfers	19
Loading custom-size paper	19
Loading banner paper	20
Choosing compatible specialty paper types	20
Learning about the All-In-One software print options	21
Choosing a paper size	21
Choosing a paper type	21
Choosing a print quality	21
Collating copies using the computer	22
Sharpening an image	22
Resetting All-In-One software settings to defaults	22
Performing printing and related tasks	22
Printing a document	22
Printing photos using the computer	23
Printing borderless photos	24
Printing cards	24
Printing envelopes	25
Printing iron-on transfers	25
Printing transparencies	26
Printing a banner	27
Printing multiple pages on one sheet	28
Printing document files from a memory card or flash drive	28
Printing color images in black and white	29
Printing multiple copies of a stored document	29
Printing on both sides of the paper (duplexing)	30
Printing the last page first (reverse page order)	31
Assembling a booklet	31
Managing print jobs	32
Pausing print jobs	32
Canceling a print job	32
Resuming print jobs	32
Copying	33
Getting started	33
Loading paper	33
Loading original documents on the scanner glass	33
Loading original documents into the Automatic Document Feeder	35
Performing copying and related tasks	36
Using the automatic paper type sensor	36
Making a copy	36
Copying photos	36
Making borderless copies using the control panel	37
Enlarging or reducing an image	38
Adjusting copy quality	38
Making a copy lighter or darker	39
Collating copies using the control panel	39
Copying on both sides of the paper using the scanner glass	40
Copying on both sides of the paper using the Automatic Document Feeder (ADF)	41
Repeating an image on one page	41
Canceling a copy job	42
Scanning	43
Getting started	43
Loading original documents on the scanner glass	43
Loading original documents into the Automatic Document Feeder	44
Learning about the All-In-One Center scan options	45
Choosing where to send scanned images	45
Editing the Customize list	46
Adjusting color settings when scanning	46
Customizing scan settings from the Scan dialog	47
Cropping photos using the software	49
Adjusting the brightness of an image	50
Sharpening an image	50
Selecting the All-In-One Center Preferences setting	51
Resetting All-In-One software settings to defaults	51
Performing scanning and related tasks	51
Scanning a document	51
Scanning multiple pages using the scanner glass	52
Scanning a text-only document	53
Scanning a text and graphics document	53
Scanning an item for Web page viewing	54
Scanning images for editing	54
Scanning a portion of an image	54
Scanning clear images from magazines or newspapers	55
Scanning text for editing	55
Scanning documents or images for e-mailing	56
Saving a scanned image	56
Canceling a scan job	57
Scanning over a network	57
Setting a network printer to scan	57
Selecting printers that can scan to your computer	58
Scanning to a computer over a network	58
Faxing	59
Getting started	59
Choosing a fax connection	59
Using an RJ11 adapter	60
Connecting directly to a telephone wall jack	63
Connecting directly to a telephone wall jack in Germany	63
Connecting to a telephone	64
Connecting to an answering machine	65
Connecting to a computer with a modem	67
Using a digital phone service	68
Loading paper	68
Loading original documents on the scanner glass	69
Loading original documents into the Automatic Document Feeder	70
Sending a fax	72
Entering a fax number	72
Sending a fax using the control panel	72
Sending a broadcast fax at a scheduled time	73
Sending a fax while listening to a call (On Hook Dial)	74
Receiving a fax	74
Receiving a fax automatically	74
Receiving a fax with an answering machine	74
Receiving a fax manually	75
Receiving a two-sided fax	75
Setting Auto Answer to On	76
Using Caller ID from the control panel	76
Customizing dial settings	77
Using the control panel Phone Book	77
Setting up Speed Dial using the computer	77
Adding contacts from the Address Book	78
Setting up a dialing prefix	78
Setting up to fax while behind a PBX	78
Setting the distinctive ring	79
Setting the number of rings before receiving a fax automatically	79
Customizing fax information	80
Setting up a fax header using the control panel	80
Setting up a fax footer using the control panel	81
Managing fax jobs	82
Forwarding faxes	82
Printing fax activity reports	82
Blocking unwanted changes to fax settings	83
Blocking junk faxes	83
Customizing settings using the Fax Setup Utility	84
Working with photos	87
Connecting photo storage devices	87
Inserting a memory card	87
Inserting a flash drive	88
Connecting a PictBridge-enabled digital camera	89
Removing a memory card or flash drive	90
Working with photos using the control panel	90
Printing all photos	90
Printing photos stored on the memory device using the proof sheet	90
Printing photos by number	91
Printing photos by date range	92
Printing photos using color effects	92
Using a PictBridge-enabled digital camera to control printing photos	93
Printing photos from a digital camera using DPOF	94
Transferring photos from a memory card to a flash drive	94
Transferring photos from a memory device to the computer using the control panel	95
Working with photos using the computer	96
Printing photos using the computer	96
Printing cards	96
Printing borderless photos	97
Printing color images in black and white	98
Transferring photos from a memory device to the computer over a wireless network	98
Scanning images for editing	99
Scanning documents or images for e-mailing	100
Scanning multiple pages using the scanner glass	100
Saving a scanned image	101
Adjusting color settings when scanning	101
Adjusting the brightness of an image	102
Cropping photos using the software	102
Enhancing photo print quality using the software	103
Enlarging or reducing an image	103
Sharpening an image	104
Understanding the printer	105
Understanding the printer parts	105
Checking the box contents	105
Understanding the parts of the printer	106
Installing another language control panel	108
Using the control panel buttons and menus	109
Understanding the software	121
Installing the printer software	121
Removing the printer software	121
Using the Printer Selection dialog	122
Using the Printer Setup Complete dialog	123
Using the Page Setup dialog	123
Using the Print dialog	124
Using Printer Services	127
Using the All-In-One Center	128
Using the Network Card Reader	129
Using the Utility	131
Maintaining the printer	133
Print cartridges	133
Installing print cartridges	133
Removing a used print cartridge	134
Aligning print cartridges	135
Cleaning the print cartridge nozzles	136
Wiping the print cartridge nozzles and contacts	136
Preserving the print cartridges	137
Printing a test page using the computer	138
Improving print quality	138
Check paper	138
Check print cartridges	139
Cleaning the scanner glass	139
Cleaning the exterior of the printer	139
Using genuine Lexmark print cartridges	139
Refilling print cartridges	140
Ordering print cartridges	140
Ordering paper and other supplies	140
Finding information about the printer	141
Contacting Customer Support	144
Troubleshooting	145
Setup troubleshooting	145
Incorrect language appears on the display	145
Power button is not lit	145
Cable is not connected, is loose, or is damaged	146
Software does not install	146
Printer does not appear in the Printer Selection dialog	147
Page does not print	148
Test page does not print	149
Cannot print from digital camera using PictBridge	150
Printer is not able to communicate with the computer	151
Checking the print cartridges	151
Ink levels seem incorrect	151
Ink levels seem to go down too quickly	152
Wireless troubleshooting	152
Check your security keys	152
How do I find out what type of security my network is using?	152
Printer is configured correctly, but cannot be found on the network	152
Wireless network printer does not print	153
Wi-Fi indicator light is not lit	153
Network printer does not show up in the printer selection list during installation	154
Wireless printer is no longer working	155
Printer cannot connect to the wireless network	156
Wi-Fi indicator light is orange	157
Wi-Fi indicator light is blinking orange during installation	158
Wireless Setup Assistant cannot communicate with the printer during installation	160
Changing wireless settings after installation	160
Checking your network name	160
Ping the access point	160
Ping the printer	161
Run the Wireless Setup Assistant	161
Resetting an internal wireless print server to factory default settings	162
Print troubleshooting	162
Improving print quality	162
Poor text and graphic quality	163
Poor quality at the edges of the page	164
Print speed is slow	164
Partial document or photo prints	165
Photo smudges or scratches	165
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	165
A blank or incorrect page prints	166
Colors on printout are faded or differ from colors on the screen	166
Glossy photo paper or transparencies stick together	167
Page prints with different fonts	167
Print is too dark or smudged	167
Printed characters are improperly formed or are not aligned correctly	168
Transparencies or photos contain white lines	168
Vertical straight lines are not smooth	169
White lines appear in graphics or solid black areas	169
Printer is plugged in but does not print	169
Printer cannot communicate with computers over peer-to-peer network	170
Cannot print from digital camera using PictBridge	170
Cannot print documents from a flash drive	171
Duplex unit does not operate correctly	171
Checking printer readiness	171
Checking printer ports	172
Copy troubleshooting	173
Copier does not respond	173
Scanner unit does not close	173
Poor copy quality	173
Partial document or photo copies	174
Copied item does not match the original item	174
Scan troubleshooting	175
Scanner does not respond	175
Scan was not successful	175
Scanning takes too long or freezes the computer	176
Poor scanned image quality	176
Scanner unit does not close	177
Partial document or photo scans	177
Cannot scan to an application	177
Cannot scan to a computer over a network	178
Fax troubleshooting	178
Cannot send or receive a fax	178
Can send but not receive faxes	179
Can receive but not send faxes	180
Printer receives a blank fax	181
Received fax has poor print quality	182
Caller ID information is not displayed	182
Jams and misfeeds troubleshooting	182
Paper jam in the printer	182
Paper jam in the Automatic Document Feeder (ADF)	182
Paper jam in the duplex unit	183
Paper jam in the paper support	183
Paper or specialty media misfeeds	184
Printer does not feed paper, envelopes, or specialty media	184
Banner paper jams	185
Paper continues to jam	185
Memory card troubleshooting	186
Memory card cannot be inserted	186
Nothing happens when memory card is inserted	186
Photos do not transfer from a memory card across a wireless network	187
Error messages	187
Alignment problem.	187
Cartridge Error (1102, 1203, 1204, or 120F)	188
Black Ink Low / Color Ink Low / Photo Ink Low	188
Clear Carrier Jam	189
Computer not connected	190
Could not detect a proof sheet	190
Error 1104	190
Fax Error	191
Fax Mode Unsupported	191
File Not Supported	191
Left Cartridge Error / Right Cartridge Error	191
Left Cartridge Incorrect / Right Cartridge Incorrect	191
Left Cartridge Missing / Right Cartridge Missing	192
No images have been selected	192
No photo/paper size selection has been made	192
No proof sheet information	192
No valid photo image files detected	192
Only one photo enhancement may be chosen at a time	192
Only one photo/size selection can be chosen at a time	193
Paper/Photo Size Error	193
Phone Line Busy	193
Phone Line Error	194
PictBridge communications error	194
Please remove the camera card.	194
Remote Fax Error	194
Some photos removed from card by host.	195
Problems reading the memory card	195
Unsupported Paper Size	195
Settings are not saved	196
Change time-out settings	196
Save settings	196
Resetting the printer to factory default settings	196
Removing and reinstalling the software	196
Notices	198
Recycling Lexmark products	198
Edition notice	198
UNITED STATES GOVERNMENT RIGHTS	198
Trademarks	198
Conventions	199
Product information	199
Federal Communications Commission (FCC) compliance information statement	199
Exposure to radio frequency radiation	200
Japanese VCCI notice	200
Korean MIC statement	200
Industry Canada notice	201
European Community (EC) directives conformity	201
European EC directives conformity statement for radio products	202
Noise emission levels	203
Waste from Electrical and Electronic Equipment (WEEE) directive	204
Product disposal	204
Temperature information	204
Information for Chinese RoHS program	204
Federal Communications Commission (FCC) compliance information statement	205
Notice to users of the Canadian telephone network	206
Notice to users of the New Zealand telephone network	207
South Africa telecommunications notice	207
Verwendung dieses Produkts in Deutschland	207
ENERGY STAR	208
Power consumption	208
Product power consumption	208
Power Saver	209
Off mode	209
Total energy usage	209
LEXMARK LICENSE AGREEMENTS	209
Statement of Limited Warranty	212

Match case Limit results 1 per page

Cannot print documents from a flash drive

Check the type of files contained on the flash drive

The printer recognizes:

•

Files that have extensions *.DOC, *.XLS, *.PPT, *.PDF, *.RTF, *.DOCX, *.XLSX, *.PPTX, *.WPS, and *.WPD

•

Photos

Note:

If the flash drive contains only files with extensions *.DOC, *.XLS, *.PPT, *.PDF, *.RTF, *.DOCX, *.XLSX,

*.PPTX, *.WPS, or *.WPD, the

File Print

menu appears on the display. If any photos are on the flash drive, the

message

Which would you like to print?

appears. Press

repeatedly until

Documents

appears.

When

Documents

has appeared, press

, and then press

to view the files contained on the flash drive.

Check network connections and power

Make sure the printer is connected to your computer through a USB cable, and both the printer and the computer

are turned on. Also, make sure the computer contains the applications that support the desired file formats.

Duplex unit does not operate correctly

These are possible solutions. Try one or more of the following:

Check paper size and type

Check the paper size and type to make sure the paper is supported by the printer. If you are using automatic

duplexing, use only letter- or A4-size plain paper.

Check for paper jams

Check for and clear any paper jams. For more information, see “Paper jam in the duplex unit” on page 183.

Make sure the duplex unit is properly installed

Remove the duplex unit and reinstall it. For more information, see “Paper jam in the duplex unit” on page 183.

Checking printer readiness

The printer may not be ready to print. Check the following. When you think you have solved the problem, test the

solution by sending a document to print.

Make sure the printer has paper and is properly loaded

Make sure you have followed the correct loading instructions for your printer.

Remove the sticker and tape from the print cartridges

Lift the access cover.

Remove the print cartridges from the print cartridge carrier.

Make sure the sticker and tape are removed from the bottom and back of the cartridges.

Do the print cartridges have ink?

From the Finder desktop, double-click the

Lexmark 6500 Series

folder.

Double-click the

Lexmark 6500 Series Utility

icon.

Troubleshooting

171