McAfee AVDCDE-AA-AA User Guide - Page 298
Ordering a corporate PrimeSupport plan, In Europe, the Middle East, and Africa
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Network Associates Support Services By calling in advance, your PrimeSupport Enterprise representative can help to prevent problems before they occur. If, however, an emergency arises, the PrimeSupport Enterprise plan gives you a committed response time that assures you that help is on the way. You may purchase the PrimeSupport Enterprise plan on an annual basis when you purchase a Network Associates product, either with a subscription license or a one-year license. With the PrimeSupport Enterprise plan, you get: • Unlimited, toll-free telephone access to an assigned technical support engineer on a 24-hour-per-day, seven-day-per-week basis, including during weekends and local holidays. NOTE: The availability of toll-free telephone support varies by region and is not available in some parts of Europe, the Middle East, Africa, and Latin America. • Proactive support contacts from your assigned support engineer via telephone or e-mail, at intervals you designate • Committed response times from your support engineer, who will respond to pages within half an hour, to voice mail within one hour, and to e-mail within four hours • Assignable customer contacts, which allow you to designate five people in your organization who your support engineer can contact in your absence • Optional beta site status, which gives you access to the absolute latest Network Associates products and technology • Unrestricted, 24-hour-per-day online access to technical solutions from a searchable knowledge base within the Network Associates website • Electronic incident and query submission • Technical documents, including user's guides, FAQ lists, and release notes • Online data file updates and product upgrades Ordering a corporate PrimeSupport plan To order any PrimeSupport plan, contact your sales representative, or • In North America, call Network Associates at (972) 308-9960, Monday through Friday from 8:00 a.m. to 7:00 p.m. Central Time. Press 3 on your telephone keypad for sales assistance. • In Europe, the Middle East, and Africa, contact your local Network Associates office. Contact information appears near the front of this guide. 298 McAfee VirusScan Anti-Virus Software