McAfee AVDCDE-AA-AA User Guide - Page 303
Network Associates consulting and training, Professional Services, Jumpstart Services
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Network Associates Support Services Network Associates consulting and training The Network Associates Total Service Solutions program provides you with expert consulting and comprehensive education that can help you maximize the security and performance of your network investments. The Total Service Solutions program includes the Network Associates Professional Consulting arm and the Total Education Services program. Professional Services Network Associates Professional Services is ready to assist you during all stages of your network growth, from planning and design, through implementation, and with ongoing management. Network Associates consultants provide an expert's independent perspective that you can use as a supplemental resource to resolve your problems. You'll get help integrating Network Associates products into your environment, along with troubleshooting assistance or help in establishing baselines for network performance. Network Associates consultants also develop and deliver custom solutions to help accomplish your project goals-from lengthy, large-scale implementations to brief problem-solving assignments. Jumpstart Services For focused help with specific problem resolution or software implementation issues, Network Associates offers a Jumpstart Service that gives you the tools you need to manage your environment. This service can include these elements: • Installation and optimization. This service brings a Network Associates consultant onsite to install, configure, and optimize your new Network Associates product and give basic operational product knowledge to your team. • Selfstart knowledge. This service brings a Network Associates consultant onsite to help prepare you to perform your new product implementation on your own and, in some cases, to install the product. • Proposal Development. This service helps you to evaluate which processes, procedures, hardware and software you need before you roll out or upgrade Network Associates products, after which a Network Associates consultant prepares a custom proposal for your environment. User's Guide 303