McAfee AVDCDE-AA-AA User Guide - Page 82

Removing Infections From Your System 6. Type INFECTED in the Password text box, then click OK. 7. When prompted, retype your password to verify its accuracy, then click OK. The Add With Password dialog box appears. 8. Select your sample files, then click OK. WinZip applies the password you entered to all files that you add to or extract from your archive. Password-protected files appear in the archive list with a plus sign (+) after their names. Š NOTE: If you do not protect your samples with the password INFECTED, McAfee anti-virus scanners may detect and clean samples before they reach our researchers. 9. Attach the .ZIP file that you created to an e-mail message. Sending samples via e-mail Once you've made disk images or created a file archive for your samples, send them to McAfee researchers at one of these e-mail addresses: In the United States In the United Kingdom In Germany In Japan In Australia In the Netherlands [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] In your message, include this information: • Which symptoms cause you to suspect that your machine is infected • Which product and version number detected the virus, if any did, and what the results were • Your VirusScan and .DAT file version numbers • Details about your system that might help to reproduce the environment in which you detected the virus • Your name, company name, phone number, and e-mail address, if possible • A list of all items contained in the package you are sending 82 McAfee VirusScan Anti-Virus Software