Netgear DGN2200M DGN2200M User Manual (PDF) - Page 102

Cannot Log In to the Wireless-N Modem Router, Refresh, admin, password, Apply, Reload

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N300 Wireless ADSL2+ Modem Router DGN2200M Mobile Edition User Manual Table 15. Troubleshooting with the LEDs (Continued) Situation The Ethernet port LEDs are off. Wireless LEDs are off. Recommended Action If the Ethernet port LEDs do not light when the Ethernet connection is made, check the following: • Make sure that the Ethernet cable connections are secure at the wireless modem router and computer. • Make sure that power is turned on to the connected modem or computer. If the Wireless LEDs do not come on, verify that the Enable Wireless Router Radio check box is selected on the Wireless Settings screen. See Manually Configuring Your Wireless Settings on page 30. Cannot Log In to the Wireless-N Modem Router If you are unable to log in to the wireless modem router from a computer on your local network, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section. • Make sure that your computer's IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer's address should be in the range of 192.168.0.2 to 192.168.0.254. Follow the instructions in the online document that you can access from Preparing Your Network in Appendix C for information about how to configure your computer. • If your computer's IP address is shown as 169.254.x.x, recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer. • If your router's IP address was changed and you do not know the current IP address, clear the router's configuration to factory defaults. This sets the router's IP address to 192.168.0.1. This procedure is explained in Using the Restore Factory Settings Button to Reset the Router on page 107. • Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when you enter this information. If the router does not save changes you have made while logged in, check the following: • When entering configuration settings, be sure to click the Apply button before moving to another screen or tab, or your changes are lost. • Click the Refresh or Reload button in the Web browser. The changes might have occurred, but the Web browser might be caching the old configuration. 102 | Chapter 7. Troubleshooting

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102
|
Chapter 7.
Troubleshooting
N300 Wireless ADSL2+ Modem Router DGN2200M Mobile Edition User Manual
Cannot Log In to the Wireless-N Modem Router
If you are unable to log in to the wireless modem router from a computer on your local
network, check the following:
•
If you are using an Ethernet-connected computer, check the Ethernet connection
between the computer and the router as described in the previous section.
•
Make sure that your computer’s IP address is on the same subnet as the router. If you are
using the recommended addressing scheme, your computer’s address should be in the
range of 192.168.0.2 to 192.168.0.254. Follow the instructions in the online document
that you can access from
Preparing Your Network
in Appendix C for information about
how to configure your computer.
•
If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and
MacOS will generate and assign an IP address if the computer cannot reach a DHCP
server. These auto-generated addresses are in the range of 169.254.x.x. If your IP
address is in this range, check the connection from the computer to the router, and reboot
your computer.
•
If your router’s IP address was changed and you do not know the current IP address,
clear the router’s configuration to factory defaults. This sets the router’s IP address to
192.168.0.1. This procedure is explained in
Using the Restore Factory Settings Button to
Reset the Router
on page 107.
•
Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click
Refresh
to be sure that the Java applet is loaded.
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The factory default login name is
admin
, and the password is
password
. Make sure that Caps Lock is off when you enter
this information.
If the router does not save changes you have made while logged in, check the following:
•
When entering configuration settings, be sure to click the
Apply
button before moving to
another screen or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the Web browser. The changes might have
occurred, but the Web browser might be caching the old configuration.
The Ethernet port LEDs are off.
If the Ethernet port LEDs do not light when the Ethernet connection is made,
check the following:
• Make sure that the Ethernet cable connections are secure at the wireless
modem router and computer.
• Make sure that power is turned on to the connected modem or computer.
Wireless LEDs are off.
If the Wireless LEDs do not come on, verify that the
Enable Wireless
Router Radio
check box is selected on the Wireless Settings screen. See
Manually Configuring Your Wireless Settings
on page 30.
Table 15.
Troubleshooting with the LEDs
(Continued)
Situation
Recommended Action