Netgear DGN2200M DGN2200M User Manual (PDF) - Page 103
Troubleshooting the Internet Connection, ADSL Link
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N300 Wireless ADSL2+ Modem Router DGN2200M Mobile Edition User Manual Troubleshooting the Internet Connection If your router is unable to access the Internet, you should check the ADSL or mobile broadband connection, then the WAN TCP/IP connection. ADSL Link If your router is unable to access the Internet, you should first determine whether you have an ADSL link with the service provider. The state of this connection is indicated with the Internet LED. ADSL Link LED Is Green or Blinking Green If your ADSL link LED is green or blinking green, then you have a good ADSL connection. You can be confident that the service provider has connected your line correctly and that your wiring is correct. ADSL Link LED Is Blinking Amber If your ADSL link LED is blinking amber, then your wireless modem router is attempting to make an ADSL connection with the service provider. The LED should turn green within several minutes. If the ADSL link LED does not turn green, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being sure to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones. If disconnecting telephones does not result in a green ADSL link LED, there might be a problem with your wiring. If the telephone company has tested the ADSL signal at your network interface device (NID), then you might have poor-quality wiring in your house. ADSL Link LED Is Off If the ADSL link LED is off, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being sure to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones. If disconnecting telephones does not result in a green ADSL link LED, check for the following: • Check that the telephone company has made the connection to your line and tested it. • Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It might be necessary to use a swapper if your ADSL signal is on pins 1 and 4 or the RJ-11 jack. The wireless modem router uses pins 2 and 3. Chapter 7. Troubleshooting | 103