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Netgear R7900P User Manual - Page 174

Troubleshooting

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Troubleshooting 16 This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at netgear.com/support for product and contact information. The chapter contains the following sections: • Reboot the Router From Its Web Interface on page 175 • Quick Tips on page 175 • Troubleshoot With the LEDs on page 176 • You Cannot Log In to the Router on page 177 • You Cannot Access the Internet on page 178 • Changes Are Not Saved on page 181 • Troubleshoot WiFi Connectivity on page 181 • Troubleshoot Your Network Using the Ping Utility on page 181 174

Section	Page
Contents	3
1. Hardware Overview of the Router	9
Unpack Your Router	10
Extend the Antennas	10
LEDs and Buttons on the Top Panel	11
Ports, Buttons, and Connectors on the Back Panel	12
USB Port on the Back Panel	13
Router Label	13
Position the Router	14
Cable Your Router	15
Turn the LEDs On or Off Using the LED On/Off Switch	15
Disable or Enable LED Blinking or Turn Off LEDs	17
2. Connect to the Network and Access the Router	18
Connect to the Router	19
Connect to the Router Through an Ethernet Cable	19
Join the WiFi Network of the Router	19
Manual Method	19
Wi-Fi Protected Setup Method	20
Types of Logins	20
Use a Web Browser to Access the Router	20
Automatic Internet Setup	20
Log In to the Router	22
Install the Router With the NETGEAR Up App	22
Change the Language	23
Access the Router With the NETGEAR genie App	23
3. Specify Your Internet Settings	25
Use the Internet Setup Wizard	26
Manually Set Up the Internet Connection	26
Specify an Internet Connection Without a Login	26
Specify an Internet Connection That Uses a Login and PPPoE Service	27
Specify an Internet Connection That Uses a Login and PPTP or L2TP Service	29
Specify an IPv6 Internet Connection	30
IPv6 Internet Connections and IPv6 Addresses	30
Use Auto Detect for an IPv6 Internet Connection	31
Use Auto Config for an IPv6 Internet Connection	32
Set Up an IPv6 6to4 Tunnel Internet Connection	33
Set Up an IPv6 6rd Tunnel Connection	34
Set Up an IPv6 Pass-Through Internet Connection	36
Set Up a Fixed IPv6 Internet Connection	36
Set Up an IPv6 DHCP Internet Connection	37
Set Up an IPv6 PPPoE Internet Connection	38
Manage the MTU Size	40
MTU Concepts	40
Change the MTU Size	41
4. Optimize Performance	42
Manage Wi-Fi Multimedia Quality of Service	43
Improve Network Connections With Universal Plug-N-Play	44
5. Control Access to the Internet	45
Set Up Parental Controls	46
Allow or Block Access to Your Network	47
Enable and Manage Network Access Control	47
Manage Network Access Control Lists	48
Add Devices to or Remove Them From the Allowed List	48
Add Devices to or Remove Them From the Blocked List	50
Use Keywords to Block Internet Sites	51
Set Up Blocking	51
Remove a Keyword or Domain From the Blocked List	52
Remove All Keywords and Domains From the Blocked List	52
Specify a Trusted Computer	53
Manage Simple Outbound Firewall Rules for Services and Applications	53
Add an Outbound Firewall Rule	54
Add an Outbound Firewall Rule for a Custom Service or Application	55
Change an Outbound Firewall Rule	56
Remove an Outbound Firewall Rule	56
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules	57
Set Up Security Event Email Notifications	58
6. Manage Dynamic DNS and Access Storage Devices Through the Internet	60
Set Up and Manage Dynamic DNS	61
Your Personal FTP Server	61
Set Up a New Dynamic DNS Account	62
Specify a DNS Account That You Already Created	63
Change the Dynamic DNS Settings	63
Access Storage Devices Through the Internet	64
Access Storage Devices From a Remote Computer	64
Set Up FTP Access Through the Internet	64
Use FTP to Access Storage Devices Through the Internet	65
Remotely Access a USB Device Using ReadyCLOUD	66
Create a ReadyCLOUD Account	66
Register Your Router With ReadyCLOUD	66
7. Manage the Basic WiFi Network Settings	68
Manage the Basic WiFi Settings and WiFi Security of the Main Network	69
View or Change the Basic WiFi Settings and WiFi Security Settings	69
Configure WEP Legacy WiFi Security	76
Configure WPA and WPA2 Enterprise WiFi Security	77
Use WPS to Add a Device to the WiFi Network	79
Use WPS With the Push Button Method	79
Use WPS With the PIN Method	80
Manage the Basic WiFi Settings and WiFi Security of the Guest Network	81
Control the WiFi Radios	84
Use the WiFi On/Off Button	84
Enable or Disable the WiFi Radios	84
8. Share a Storage Device Attached to the Router	86
USB Device Requirements	87
Connect a USB Device to the Router	87
Access a Storage Device Connected to the Router	88
Access the Storage Device From a Windows-Based Computer	88
Access the Storage Device From a Mac	88
Map a USB Device to a Windows Network Drive	89
Back Up Windows-Based Computers With ReadySHARE Vault	90
Back Up Mac Computers With Time Machine	90
Set Up a Storage Device on a Mac	90
Prepare to Back Up a Large Amount of Data	91
Use Time Machine to Back Up Onto a Storage Device	92
Manage Access to a Storage Device	93
Enable FTP Access Within Your Network	94
View Network Folders on a Device	95
Add a Network Folder on a Storage Device	96
Change a Network Folder, Including Read and Write Access, on a USB Drive	97
Approve USB Devices	97
Safely Remove a USB Device	98
9. Use the Router as a Media Server	100
Specify ReadyDLNA Media Server Settings	101
Play Music From a Storage Device With iTunes Server	102
10. Share a USB Printer	104
Install the Printer Driver and Cable the Printer	105
Download the ReadySHARE Printer Utility	105
Install the ReadySHARE Printer Utility	105
Use the Shared Printer	106
Manually Connect and Print	106
Print and Release the Printer	106
View or Change the Status of a Printer	107
Use the Scan Feature of a Multifunction USB Printer	108
Manage the NETGEAR USB Control Center Settings	108
Turn Off Automatic Startup of the NETGEAR USB Control Center	108
Change the NETGEAR USB Control Center Language	109
Specify the USB Control Center Time-Out	109
11. Manage the Advanced WiFi Features	110
Set Up a WiFi Schedule	111
Manage the WPS Settings	111
Manage Advanced WiFi Settings	113
Specify How the Router Manages WiFi Clients	113
Manage Airtime Fairness	114
Manage Implicit Beamforming	114
Manage MU-MIMO	115
Use the Router as a WiFi Access Point Only	115
12. Manage the WAN and LAN Network Settings	117
Manage the WAN Security Settings	118
Set Up a Default DMZ Server	119
Set Up Ethernet Port Aggregation	119
View Ethernet Port Aggregation Status	120
Manage IGMP Proxying	121
Manage NAT Filtering	121
Manage the SIP Application-Level Gateway	122
Manage the LAN IP Address Settings	122
Manage the Router Information Protocol Settings	123
Manage the DHCP Server Address Pool	124
Manage Reserved LAN IP Addresses	125
Reserve a LAN IP Address	125
Change a Reserved IP Address	126
Remove a Reserved IP Address Entry	126
Disable the Built-In DHCP Server	127
Change the Router’s Device Name	127
Set Up and Manage Custom Static Routes	128
Set Up a Static Route	129
Change a Static Route	130
Remove a Static Route	130
Set Up a Bridge for a Port Group or VLAN Tag Group	131
Set Up a Bridge for a Port Group	131
Set Up a Bridge for a VLAN Tag Group	132
13. Manage the Router and Monitor the Traffic	134
Update the Firmware of the Router	135
Check for New Firmware and Update the Router	135
Manually Upload New Firmware and Update the Router	136
Change the admin Password	137
Set Up Password Recovery	138
Recover the admin Password	138
Manage the Configuration File of the Router	139
Back Up the Settings	139
Restore the Settings	139
Disable LED Blinking or Turn Off LEDs	140
Return the Router to Its Factory Default Settings	141
Use the Reset Button	141
Erase the Settings	142
View the Status and Statistics of the Router	143
View Information About the Router and the Internet and WiFi Settings	143
Display Internet Port Statistics	143
Check the Internet Connection Status	144
Manage the Activity Log	145
View, Email, or Clear the Logs	145
Specify Which Activities Are Logged	146
View Devices Currently on the Network	147
Monitor and Meter Internet Traffic	148
Monitor Traffic Meter Without Configuring Traffic Volume Restrictions	148
Restrict Internet Traffic by Volume	149
Restrict Internet Traffic by Connection Time	150
View the Internet Traffic Volume and Statistics	151
Unblock the Traffic Meter After the Traffic Limit Is Reached	151
Manage the Router Remotely	152
Remotely Access Your Router Using the genie App	153
14. Use VPN to Access Your Network	154
Set Up a VPN Connection	155
Specify VPN Service in the Router	155
Install OpenVPN Software on a Windows-Based Computer	156
Install OpenVPN Software on a Mac Computer	158
Install OpenVPN Software on an iOS Device	158
Install OpenVPN Software on an Android Device	159
Use a VPN Tunnel on a Windows-Based Computer	160
Use VPN to Access the Router’s USB Device and Media From a Windows-Based Computer	160
Use VPN to Access Your Internet Service at Home	161
Set Up VPN Client Internet Access in the Router	161
Block VPN Client Internet Access in the Router	162
Use a VPN Tunnel to Access Your Internet Service at Home	162
15. Manage Port Forwarding and Port Triggering	163
Manage Port Forwarding to a Local Server for Services and Applications	164
Forward Incoming Traffic for a Default Service or Application	164
Add a Port Forwarding Rule With a Custom Service or Application	165
Change a Port Forwarding Rule	166
Remove a Port Forwarding Rule	167
Application Example: Make a Local Web Server Public	167
How the Router Implements the Port Forwarding Rule	168
Manage Port Triggering for Services and Applications	168
Add a Port Triggering Rule	169
Change a Port Triggering Rule	170
Remove a Port Triggering Rule	171
Specify the Time-Out for Port Triggering	171
Disable Port Triggering	172
Application Example: Port Triggering for Internet Relay Chat	172
16. Troubleshooting	174
Reboot the Router From Its Web Interface	175
Quick Tips	175
Sequence to Restart Your Network	175
Check Ethernet Cable Connections	175
WiFi Settings	176
Network Settings	176
Troubleshoot With the LEDs	176
Standard LED Behavior When the Router Is Powered On	176
Power LED Is Off or Blinking	176
Power LED Stays Amber	177
Internet or Ethernet LEDs Are Off	177
WiFi LED Is Off	177
You Cannot Log In to the Router	177
You Cannot Access the Internet	178
Check the WAN IP Address	178
Troubleshoot PPPoE	179
Troubleshoot Internet Browsing	180
Changes Are Not Saved	181
Troubleshoot WiFi Connectivity	181
Troubleshoot Your Network Using the Ping Utility	181
Test the LAN Path to Your Router	181
Test the Path From Your Computer to a Remote Device	182
17. Supplemental Information	184
Factory Settings	185