Sharp MX-C300W Operating Guide - Page 141

141

6

TROUBLESHOOTING

This chapter describes troubleshooting and misfeed removal.

If you encounter a problem when using the machine, check the following troubleshooting guide before calling for

service. If you cannot resolve the problem using the troubleshooting guide, turn off the main switch, disconnect the

power cord from the power outlet, and contact your dealer.

TROUBLESHOOTING

NETWORK PROBLEMS

The machine does not connect to the network

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143

MACHINE/COPYING PROBLEMS

The machine does not operate

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143

The power is on, but copying does not take place

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143

Copies are too dark or too light

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143

The text is blurred when I make a copy

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144

Blank copies

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144

Part of the image is cut off or there is too much blank space

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144

Wrinkles appear in the paper or the image disappears in places

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144

Paper misfeed

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144

Copies are smudged or dirty

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145

White or black lines appear on copies

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145

Paper size for a paper tray cannot be set

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145

A copy job stops before it is finished

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145

The display turns off

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145

Lighting fixture flickers

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145

PRINTING AND SCANNING PROBLEMS

The machine does not print. (ONLINE indicator does not blink.)

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146

The machine does not print. (ONLINE indicator was blinking.)

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146

Printing is slow

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146

The printed image is light and uneven

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147

The printed image is dirty

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147

The printed image is skewed or it runs off the paper

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147

Poor scanning quality

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148

Unable to scan the image

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148

The recipient does not receive a transmitted data

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148

The recipient does not receive data sent by e-mail (Scan to E-mail)

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149

Transmission takes a long time

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149

The [COLOR START] or [BLACK & WHITE START] indicator is not lit in the USB Memory Scan mode.

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149

"Check the USB memory." appears in the display during USB Memory Scan

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149

"Memory is full. Job is canceled." appears in the display during USB Memory Scan

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149

If you experience difficulty using the machine, check the following troubleshooting guide before calling for service.

Many problems can be easily resolved by the user. If you are unable to solve the problem using the troubleshooting

guide, turn off the power switch and unplug the machine, and contact your SHARP Service Department.

"**-**" represents a code consisting of numbers and letters. When contacting your dealer, inform your dealer of the

code that is displayed.

Sharp MX-C300W Operating Guide - Page 141

Troubleshooting

Page 141 highlights

Section	Page
INTRODUCTION	2
CONTENTS	3
USING THE MANUAL	7
ABOUT THE MANUALS	7
CONVENTIONS USED IN THIS MANUAL	7
DIFFERENCES BETWEEN MODELS	8
BEFORE USING THE MACHINE	9
PART NAMES AND FUNCTIONS	9
OPERATION PANEL	11
DISPLAY	13
LEFT MENU AND RIGHT MENU	13
HOW TO USE THE DISPLAY	14
POWER ON AND OFF	15
POWER ON	15
POWER OFF	15
POWER SAVE MODES	15
DEFAULT SETTINGS	15
LOADING PAPER	16
PAPER	16
PLAIN PAPER, SPECIAL MEDIA	16
PRINT SIDE FACE UP OR FACE DOWN	17
LOADING PAPER	19
TRAY SETTINGS	22
USER AUTHENTICATION MODE	23
USING USER AUTHENTICATION MODE	23
ENTERING CHARACTERS	24
CHARACTERS THAT CAN BE ENTERED	24
COPY FUNCTIONS	26
NORMAL COPYING	26
PLACING THE ORIGINAL	27
MAKING A COPY DARKER OR LIGHTER	28
SELECTING THE TRAY	28
SETTING THE NUMBER OF COPIES	28
SELECTING THE ORIGINAL SIZE	29
USING THE BYPASS TRAY TO COPY A SPECIAL SIZE ORIGINAL	29
REDUCING OR ENLARGING A COPY	29
AUTOMATIC DUPLEX COPYING	30
CONVENIENT COPY FUNCTIONS	31
SORT COPY	31
ID CARD COPY	32
RESOLUTION SETTINGS	33
SPECIAL MODES	34
COPYING MULTIPLE ORIGINALS ONTO A SINGLE SHEET OF PAPER (2 IN 1 / 4 IN 1 COPY)	34
CARD SHOT	35
ADJUSTING RED/GREEN/BLUE IN COPIES (RGB Adjust)	35
ADJUSTING THE SHARPNESS OF AN IMAGE (Sharpness)	36
WHITENING FAINT COLORS IN COPIES (Suppress Background)	36
FREQUENTLY USED SETTINGS (PROGRAMS)	37
PRINTER	39
PRINTER FUNCTION OF THE MACHINE	39
PRINTING FROM WINDOWS	40
PRINTER DRIVER PROPERTIES WINDOW	40
BASIC PRINTING PROCEDURE	41
PRINTING WHEN THE USER AUTHENTICATION FUNCTION IS ENABLED	43
VIEWING PRINTER DRIVER HELP	44
SAVING FREQUENTLY USED PRINT SETTINGS	45
CHANGING THE PRINTER DRIVER DEFAULT SETTINGS	47
PRINTING FROM A MACINTOSH	48
BASIC PRINTING PROCEDURE	48
PRINTING WHEN THE USER AUTHENTICATION FUNCTION IS ENABLED	51
FREQUENTLY USED FUNCTION	52
SELECTING THE COLOR MODE	52
SELECTING A PRINT MODE SETTING	54
TWO-SIDED PRINTING	55
FITTING THE PRINT IMAGE TO THE PAPER	56
PRINTING MULTIPLE PAGES ON ONE PAGE	57
CONVENIENT PRINTING FUNCTIONS	59
CONVENIENT FUNCTIONS FOR CREATING PAMPHLETS AND POSTERS	59
FUNCTIONS TO ADJUST THE SIZE AND ORIENTATION OF THE IMAGE	62
COLOR MODE ADJUSTMENT FUNCTION	64
FUNCTIONS THAT COMBINE TEXT AND IMAGES	68
PRINT FUNCTIONS FOR SPECIAL PURPOSES	71
CONVENIENT PRINTER FUNCTIONS	72
PRINTING WITHOUT THE PRINTER DRIVER	74
DIRECTLY PRINTING A FILE IN USB MEMORY	75
DIRECTLY PRINTING FROM A COMPUTER	76
CANCELING A PRINT JOB FROM THE MACHINE	76
CHANGE THE MACHINE TO OFFLINE MODE	76
APPENDIX	77
PRINTER DRIVER SPECIFICATION LIST	77
FAX FUNCTIONS	79
TO USE THIS PRODUCT CORRECTLY AS A FACSIMILE	79
POINTS TO CHECK AND PROGRAM AFTER INSTALLATION	80
FAX MODE (BASE SCREEN)	81
ORIGINALS	82
ORIGINALS THAT CAN BE FAXED	82
CONVENIENT DIALING METHODS (AUTO-DIALING)	83
FAX TRANSMISSION METHODS	84
ADDRESS REVIEW FUNCTION	84
SENDING A FAX	85
BASIC PROCEDURE FOR SENDING FAXES	85
TRANSMISSION BY AUTO-DIALING (SPEED DIALING AND GROUP DIALING)	87
SEARCHING FOR A PROGRAMMED DESTINATION (USING THE [ADDRESS] KEY)	87
FAXING A TWO-SIDED ORIGINAL	88
HOW TO SELECT THE RESOLUTION	92
CHANGING THE EXPOSURE	92
CANCELING A FAX TRANSMISSION	93
RECEIVING FAXES	95
RECEIVING A FAX	95
MANUAL FAX RECEPTION	96
FUNCTION KEY	97
FAX PRINT HOLD FUNCTION	97
AUTOMATIC TRANSMISSION AT A SPECIFIED TIME	98
SENDING THE SAME DOCUMENT TO MULTIPLE DESTINATIONS IN A SINGLE OPERATION	99
SENDING OPTIONS	100
POLLING MEMORY	101
STORING, EDITING, AND DELETING AUTO-DIAL NUMBERS (SPEED DIAL NUMBERS, AND GROUP DIALS)	103
STORING, EDITING AND DELETING PROGRAMS	107
PRINTING LISTS OF PROGRAMMED INFORMATION AND SETTINGS	109
INCLUDING SENDER INFORMATION ON FAXES (OWN NUMBER SENDING)	109
FORWARDING FUNCTION	110
USING THE FORWARDING FUNCTION	111
USING SETTINGS STORED AS A PROGRAM	112
USING A PROGRAM	112
FORWARDING RECEIVED DATA TO A NETWORK ADDRESS (INBOUND ROUTING SETTINGS)	113
CONFIGURING THE BASIC SETTINGS	113
SETTINGS THE DESTINATION	115
SENDING A FAX DIRECTLY FROM A COMPUTER (PC-Fax)	116
CONNECTING AN EXTENSION PHONE	117
CONNECTING AN EXTENSION PHONE	117
USING AN EXTENSION PHONE	118
WHEN A TRANSACTION REPORT IS PRINTED	120
INFORMATION APPEARING IN THE TYPE/NOTE COLUMN	120
REPORT AT REGULAR INTERVALS (COMMUNICATION ACTIVITY REPORT)	121
WHEN AN ALARM SOUNDS AND A WARNING MESSAGE IS DISPLAYED	122
SELF-DIAGNOSTIC FUNCTION	122
MESSAGES DURING NORMAL OPERATION	122
SCANNER FUNCTIONS	123
ABOUT THE SCANNER FUNCTIONS	123
THE BASE SCREEN OF SCANNER MODE	125
SENDING AN IMAGE	126
BASIC TRANSMISSION PROCEDURE	126
SELECTING A DESTINATION (USING THE [ADDRESS] KEY)	128
TRANSMITTING A TWO-SIDED ORIGINAL	129
STORING SCANNING SETTINGS	130
SETTING THE SCANNING SIZE	130
SELECTING THE RESOLUTION	130
SELECTING THE FILE FORMAT	131
ADJUSTING THE GRAYSCALE OF BLACK & WHITE MODE	131
ADJUSTING THE SCANNING EXPOSURE	132
ENABLING SCANNING MARGINS (VOID AREA)	132
WHITENING FAINT COLORS IN COPIES (SUPPRESS BACKGROUND)	132
ADJUSTING THE SHARPNESS OF AN IMAGE (SHARPNESS)	132
SCANNING BUSINESS CARDS (BUSINESS CARD SCAN)	133
IMAGE ORIENTATION AND STANDARD ORIGINAL PLACEMENT ORIENTATION	133
STORING AND EDITING/DELETING A PROGRAM	134
USING STORED SETTINGS (PROGRAM)	134
SCANNING FROM YOUR COMPUTER (PC SCAN)	135
SCANNING FROM A TWAIN-COMPLIANT APPLICATION	135
USB MEMORY SCAN	139
USING THE USB MEMORY SCAN FUNCTION	139
TROUBLESHOOTING	141
TROUBLESHOOTING	141
TROUBLESHOOTING	143
NETWORK PROBLEMS	143
MACHINE/COPYING PROBLEMS	143
PRINTING AND SCANNING PROBLEMS	146
FAX PROBLEMS	149
INDICATORS AND DISPLAY MESSAGES	151
IF YOUR E-MAIL IS RETURNED	152
MISFEED REMOVAL	153
MISFEED IN THE DOCUMENT FEEDER	153
MISFEED IN THE BYPASS TRAY	155
MISFEED IN THE MACHINE	156
MISFEED IN THE PAPER TRAY 1	159
MISFEED IN THE PAPER TRAY 2	159
REPLACING THE TONER CARTRIDGE	160
REPLACING THE TONER COLLECTION CONTAINER	161
ROUTINE MAINTENANCE	163
CHECKING THE TOTAL OUTPUT COUNT AND TONER REMAINING	163
ROUTINE MAINTENANCE	163
CLEANING THE DOCUMENT GLASS AND DOCUMENT FEEDER	163
CLEANING THE ORIGINAL SCANNING GLASS (ONLY WHEN AN DOCUMENT FEEDER IS INSTALLED)	164
CLEANING THE BYPASS TRAY PAPER FEED ROLLER	164
CLEANING THE AUTOMATIC DOCUMENT FEEDER ROLLERS	164
CLEANING THE MAIN CHARGER OF THE PHOTOCONDUCTIVE DRUM	165
CLEANING THE LASER UNIT	166
ADJUSTING THE DISPLAY CONTRAST	167
SYSTEM SETTINGS	168
PURPOSE OF THE SYSTEM SETTINGS	168
PROGRAMS RELATED TO ALL FUNCTIONS OF THE MACHINE	168
PROGRAMMING AN ADMINISTRATOR PASSWORD	168
PROGRAMMING AN ADMINISTRATOR PASSWORD	169
SYSTEM SETTINGS LIST	170
USING THE SYSTEM SETTINGS	175
Change Admin Pw	176
Default Settings	176
Network	176
User Control	178
Device Control	179
Operation Setting	179
Energy Save	180
List Print	181
AutoColorCalib.	181
Security Settings	182
Copier	182
Printer	183
Fax	183
Scanner	189
WEB FUNCTIONS IN THE MACHINE	190
ABOUT THE WEB PAGES	190
HOW TO ACCESS THE WEB PAGE	190
ABOUT THE WEB PAGES (FOR USERS)	191
CONFIGURING THE PRINTER CONDITION SETTINGS	192
HOW TO CONFIGURE THE SETTINGS	192
PRINTER CONDITION SETTING MENU	193
PRINTER CONDITION SETTINGS	193
CONFIGURING THE SCANNER CONDITION SETTINGS	195
STORING DESTINATIONS	195
BASIC SETTINGS FOR NETWORK SCAN (FOR THE ADMINISTRATOR)	201
ABOUT THE WEB PAGES (FOR THE ADMINISTRATOR)	202
CONFIGURING SMTP, DNS AND LDAP SERVER SETTINGS	203
PROTECTING INFORMATION PROGRAMMED IN THE WEB PAGE ([Passwords])	204
ADMINISTRATOR SETTINGS	205
CONFIGURING A SETTING IN THE ADMINISTRATOR SETTINGS	205
ADMINISTRATOR SETTINGS	205
E-MAIL STATUS AND E-MAIL ALERT SETTINGS	206
INFORMATION SETUP	206
SMTP SETUP	206
STATUS MESSAGE SETUP	207
ALERTS MESSAGE SETUP	207