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Sharp MX-C300W Operating Guide - Page 143

Troubleshooting, Network Problems, Machine/copying Problems

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TROUBLESHOOTING TROUBLESHOOTING NETWORK PROBLEMS Problem The machine does not connect to the network. Cause and solution The LAN cable is disconnected. → Make sure that he LAN cable is firmly inserted in the connectors on the machine and your computer. To connect the cable, see the "Software setup guide". Is the machine configured for se on he same network as the computer? → The machine cannot be used if it is not connected to the same network as the computer, or if it is not configured for use on the network. For more information, consult your network administrator. MACHINE/COPYING PROBLEMS The following problems are related to the general operation of the machine and copying. Problem Cause and solution The machine is not plugged into a power outlet. → Plug the machine into a grounded outlet. Power switch OFF. → Turn the power switch ON. The machine is warming up. → The machine requires some time to warm up after the power switch is turned on. While the machine is warming up, copy settings can be selected but copying is not possible. Wait until "Ready to copy." appears. The machine does not operate. The front cover or the side cover is not completely closed. → Close the front cover or the side cover. The machine is in auto power shut-off mode. → When auto power shut-off mode has activated, only the [ENERGY SAVE] indicator blinks; all other indicators and the display are off. The machine returns to normal operation when the [ENERGY SAVE] key is pressed, when a print job or fax is received, or when scanning from a computer is started. * Except when print hold for the fax function is enabled. Misfeed occurs. → To remove the misfeed, see "MISFEED REMOVAL". The tray is out of paper. → Load paper. The power is on, but copying does not take place. → Press the [COPY] key to select copy mode. Copies are too dark or too light. An appropriate exposure for the original has not been selected. → Select a suitable exposure mode with the [EXPOSURE] key and set an appropriate exposure level with the [ ] or [ ] key. → If the copy is too light or too dark even though "AUTO" was selected with the [EXPOSURE] key, adjust the automatic exposure level. Page 9 - Page - 15 15 - 15 153 19 - 28 143

Section	Page
INTRODUCTION	2
CONTENTS	3
USING THE MANUAL	7
ABOUT THE MANUALS	7
CONVENTIONS USED IN THIS MANUAL	7
DIFFERENCES BETWEEN MODELS	8
BEFORE USING THE MACHINE	9
PART NAMES AND FUNCTIONS	9
OPERATION PANEL	11
DISPLAY	13
LEFT MENU AND RIGHT MENU	13
HOW TO USE THE DISPLAY	14
POWER ON AND OFF	15
POWER ON	15
POWER OFF	15
POWER SAVE MODES	15
DEFAULT SETTINGS	15
LOADING PAPER	16
PAPER	16
PLAIN PAPER, SPECIAL MEDIA	16
PRINT SIDE FACE UP OR FACE DOWN	17
LOADING PAPER	19
TRAY SETTINGS	22
USER AUTHENTICATION MODE	23
USING USER AUTHENTICATION MODE	23
ENTERING CHARACTERS	24
CHARACTERS THAT CAN BE ENTERED	24
COPY FUNCTIONS	26
NORMAL COPYING	26
PLACING THE ORIGINAL	27
MAKING A COPY DARKER OR LIGHTER	28
SELECTING THE TRAY	28
SETTING THE NUMBER OF COPIES	28
SELECTING THE ORIGINAL SIZE	29
USING THE BYPASS TRAY TO COPY A SPECIAL SIZE ORIGINAL	29
REDUCING OR ENLARGING A COPY	29
AUTOMATIC DUPLEX COPYING	30
CONVENIENT COPY FUNCTIONS	31
SORT COPY	31
ID CARD COPY	32
RESOLUTION SETTINGS	33
SPECIAL MODES	34
COPYING MULTIPLE ORIGINALS ONTO A SINGLE SHEET OF PAPER (2 IN 1 / 4 IN 1 COPY)	34
CARD SHOT	35
ADJUSTING RED/GREEN/BLUE IN COPIES (RGB Adjust)	35
ADJUSTING THE SHARPNESS OF AN IMAGE (Sharpness)	36
WHITENING FAINT COLORS IN COPIES (Suppress Background)	36
FREQUENTLY USED SETTINGS (PROGRAMS)	37
PRINTER	39
PRINTER FUNCTION OF THE MACHINE	39
PRINTING FROM WINDOWS	40
PRINTER DRIVER PROPERTIES WINDOW	40
BASIC PRINTING PROCEDURE	41
PRINTING WHEN THE USER AUTHENTICATION FUNCTION IS ENABLED	43
VIEWING PRINTER DRIVER HELP	44
SAVING FREQUENTLY USED PRINT SETTINGS	45
CHANGING THE PRINTER DRIVER DEFAULT SETTINGS	47
PRINTING FROM A MACINTOSH	48
BASIC PRINTING PROCEDURE	48
PRINTING WHEN THE USER AUTHENTICATION FUNCTION IS ENABLED	51
FREQUENTLY USED FUNCTION	52
SELECTING THE COLOR MODE	52
SELECTING A PRINT MODE SETTING	54
TWO-SIDED PRINTING	55
FITTING THE PRINT IMAGE TO THE PAPER	56
PRINTING MULTIPLE PAGES ON ONE PAGE	57
CONVENIENT PRINTING FUNCTIONS	59
CONVENIENT FUNCTIONS FOR CREATING PAMPHLETS AND POSTERS	59
FUNCTIONS TO ADJUST THE SIZE AND ORIENTATION OF THE IMAGE	62
COLOR MODE ADJUSTMENT FUNCTION	64
FUNCTIONS THAT COMBINE TEXT AND IMAGES	68
PRINT FUNCTIONS FOR SPECIAL PURPOSES	71
CONVENIENT PRINTER FUNCTIONS	72
PRINTING WITHOUT THE PRINTER DRIVER	74
DIRECTLY PRINTING A FILE IN USB MEMORY	75
DIRECTLY PRINTING FROM A COMPUTER	76
CANCELING A PRINT JOB FROM THE MACHINE	76
CHANGE THE MACHINE TO OFFLINE MODE	76
APPENDIX	77
PRINTER DRIVER SPECIFICATION LIST	77
FAX FUNCTIONS	79
TO USE THIS PRODUCT CORRECTLY AS A FACSIMILE	79
POINTS TO CHECK AND PROGRAM AFTER INSTALLATION	80
FAX MODE (BASE SCREEN)	81
ORIGINALS	82
ORIGINALS THAT CAN BE FAXED	82
CONVENIENT DIALING METHODS (AUTO-DIALING)	83
FAX TRANSMISSION METHODS	84
ADDRESS REVIEW FUNCTION	84
SENDING A FAX	85
BASIC PROCEDURE FOR SENDING FAXES	85
TRANSMISSION BY AUTO-DIALING (SPEED DIALING AND GROUP DIALING)	87
SEARCHING FOR A PROGRAMMED DESTINATION (USING THE [ADDRESS] KEY)	87
FAXING A TWO-SIDED ORIGINAL	88
HOW TO SELECT THE RESOLUTION	92
CHANGING THE EXPOSURE	92
CANCELING A FAX TRANSMISSION	93
RECEIVING FAXES	95
RECEIVING A FAX	95
MANUAL FAX RECEPTION	96
FUNCTION KEY	97
FAX PRINT HOLD FUNCTION	97
AUTOMATIC TRANSMISSION AT A SPECIFIED TIME	98
SENDING THE SAME DOCUMENT TO MULTIPLE DESTINATIONS IN A SINGLE OPERATION	99
SENDING OPTIONS	100
POLLING MEMORY	101
STORING, EDITING, AND DELETING AUTO-DIAL NUMBERS (SPEED DIAL NUMBERS, AND GROUP DIALS)	103
STORING, EDITING AND DELETING PROGRAMS	107
PRINTING LISTS OF PROGRAMMED INFORMATION AND SETTINGS	109
INCLUDING SENDER INFORMATION ON FAXES (OWN NUMBER SENDING)	109
FORWARDING FUNCTION	110
USING THE FORWARDING FUNCTION	111
USING SETTINGS STORED AS A PROGRAM	112
USING A PROGRAM	112
FORWARDING RECEIVED DATA TO A NETWORK ADDRESS (INBOUND ROUTING SETTINGS)	113
CONFIGURING THE BASIC SETTINGS	113
SETTINGS THE DESTINATION	115
SENDING A FAX DIRECTLY FROM A COMPUTER (PC-Fax)	116
CONNECTING AN EXTENSION PHONE	117
CONNECTING AN EXTENSION PHONE	117
USING AN EXTENSION PHONE	118
WHEN A TRANSACTION REPORT IS PRINTED	120
INFORMATION APPEARING IN THE TYPE/NOTE COLUMN	120
REPORT AT REGULAR INTERVALS (COMMUNICATION ACTIVITY REPORT)	121
WHEN AN ALARM SOUNDS AND A WARNING MESSAGE IS DISPLAYED	122
SELF-DIAGNOSTIC FUNCTION	122
MESSAGES DURING NORMAL OPERATION	122
SCANNER FUNCTIONS	123
ABOUT THE SCANNER FUNCTIONS	123
THE BASE SCREEN OF SCANNER MODE	125
SENDING AN IMAGE	126
BASIC TRANSMISSION PROCEDURE	126
SELECTING A DESTINATION (USING THE [ADDRESS] KEY)	128
TRANSMITTING A TWO-SIDED ORIGINAL	129
STORING SCANNING SETTINGS	130
SETTING THE SCANNING SIZE	130
SELECTING THE RESOLUTION	130
SELECTING THE FILE FORMAT	131
ADJUSTING THE GRAYSCALE OF BLACK & WHITE MODE	131
ADJUSTING THE SCANNING EXPOSURE	132
ENABLING SCANNING MARGINS (VOID AREA)	132
WHITENING FAINT COLORS IN COPIES (SUPPRESS BACKGROUND)	132
ADJUSTING THE SHARPNESS OF AN IMAGE (SHARPNESS)	132
SCANNING BUSINESS CARDS (BUSINESS CARD SCAN)	133
IMAGE ORIENTATION AND STANDARD ORIGINAL PLACEMENT ORIENTATION	133
STORING AND EDITING/DELETING A PROGRAM	134
USING STORED SETTINGS (PROGRAM)	134
SCANNING FROM YOUR COMPUTER (PC SCAN)	135
SCANNING FROM A TWAIN-COMPLIANT APPLICATION	135
USB MEMORY SCAN	139
USING THE USB MEMORY SCAN FUNCTION	139
TROUBLESHOOTING	141
TROUBLESHOOTING	141
TROUBLESHOOTING	143
NETWORK PROBLEMS	143
MACHINE/COPYING PROBLEMS	143
PRINTING AND SCANNING PROBLEMS	146
FAX PROBLEMS	149
INDICATORS AND DISPLAY MESSAGES	151
IF YOUR E-MAIL IS RETURNED	152
MISFEED REMOVAL	153
MISFEED IN THE DOCUMENT FEEDER	153
MISFEED IN THE BYPASS TRAY	155
MISFEED IN THE MACHINE	156
MISFEED IN THE PAPER TRAY 1	159
MISFEED IN THE PAPER TRAY 2	159
REPLACING THE TONER CARTRIDGE	160
REPLACING THE TONER COLLECTION CONTAINER	161
ROUTINE MAINTENANCE	163
CHECKING THE TOTAL OUTPUT COUNT AND TONER REMAINING	163
ROUTINE MAINTENANCE	163
CLEANING THE DOCUMENT GLASS AND DOCUMENT FEEDER	163
CLEANING THE ORIGINAL SCANNING GLASS (ONLY WHEN AN DOCUMENT FEEDER IS INSTALLED)	164
CLEANING THE BYPASS TRAY PAPER FEED ROLLER	164
CLEANING THE AUTOMATIC DOCUMENT FEEDER ROLLERS	164
CLEANING THE MAIN CHARGER OF THE PHOTOCONDUCTIVE DRUM	165
CLEANING THE LASER UNIT	166
ADJUSTING THE DISPLAY CONTRAST	167
SYSTEM SETTINGS	168
PURPOSE OF THE SYSTEM SETTINGS	168
PROGRAMS RELATED TO ALL FUNCTIONS OF THE MACHINE	168
PROGRAMMING AN ADMINISTRATOR PASSWORD	168
PROGRAMMING AN ADMINISTRATOR PASSWORD	169
SYSTEM SETTINGS LIST	170
USING THE SYSTEM SETTINGS	175
Change Admin Pw	176
Default Settings	176
Network	176
User Control	178
Device Control	179
Operation Setting	179
Energy Save	180
List Print	181
AutoColorCalib.	181
Security Settings	182
Copier	182
Printer	183
Fax	183
Scanner	189
WEB FUNCTIONS IN THE MACHINE	190
ABOUT THE WEB PAGES	190
HOW TO ACCESS THE WEB PAGE	190
ABOUT THE WEB PAGES (FOR USERS)	191
CONFIGURING THE PRINTER CONDITION SETTINGS	192
HOW TO CONFIGURE THE SETTINGS	192
PRINTER CONDITION SETTING MENU	193
PRINTER CONDITION SETTINGS	193
CONFIGURING THE SCANNER CONDITION SETTINGS	195
STORING DESTINATIONS	195
BASIC SETTINGS FOR NETWORK SCAN (FOR THE ADMINISTRATOR)	201
ABOUT THE WEB PAGES (FOR THE ADMINISTRATOR)	202
CONFIGURING SMTP, DNS AND LDAP SERVER SETTINGS	203
PROTECTING INFORMATION PROGRAMMED IN THE WEB PAGE ([Passwords])	204
ADMINISTRATOR SETTINGS	205
CONFIGURING A SETTING IN THE ADMINISTRATOR SETTINGS	205
ADMINISTRATOR SETTINGS	205
E-MAIL STATUS AND E-MAIL ALERT SETTINGS	206
INFORMATION SETUP	206
SMTP SETUP	206
STATUS MESSAGE SETUP	207
ALERTS MESSAGE SETUP	207

Match case Limit results 1 per page

143

TROUBLESHOOTING

NETWORK PROBLEMS

MACHINE/COPYING PROBLEMS

The following problems are related to the general operation of the machine and copying.

Problem

Cause and solution

Page

The machine does not connect to

the network.

The LAN cable is disconnected.

→

Make sure that he LAN cable is firmly inserted in the connectors

on the machine and your computer. To connect the cable, see the

"Software setup guide".

Is the machine configured for se on he same network as

the computer?

→

The machine cannot be used if it is not connected to the same

network as the computer, or if it is not configured for use on the

network.

For more information, consult your network administrator.

–

Problem

Cause and solution

Page

The machine does not operate.

The machine is not plugged into a power outlet.

→

Plug the machine into a grounded outlet.

–

Power switch OFF.

→

Turn the power switch ON.

The machine is warming up.

→

The machine requires some time to warm up after the power

switch is turned on. While the machine is warming up, copy

settings can be selected but copying is not possible. Wait until

"Ready to copy." appears.

The front cover or the side cover is not completely closed.

→

Close the front cover or the side cover.

–

The machine is in auto power shut-off mode.

→

When auto power shut-off mode has activated, only the

[ENERGY SAVE] indicator blinks; all other indicators and the

display are off. The machine returns to normal operation when

the [ENERGY SAVE] key is pressed, when a print job or fax is

received, or when scanning from a computer is started.

* Except when print hold for the fax function is enabled.

Misfeed occurs.

→

To remove the misfeed, see "MISFEED REMOVAL".

153

The tray is out of paper.

→

Load paper.

The power is on, but copying does

not take place.

→

Press the [COPY] key to select copy mode.

–

Copies are too dark or too light.

An appropriate exposure for the original has not been

selected.

→

Select a suitable exposure mode with the [EXPOSURE] key and

set an appropriate exposure level with the [

] or [

] key.

→

If the copy is too light or too dark even though "AUTO" was

selected with the [EXPOSURE] key, adjust the automatic

exposure level.