Western Digital WDBACG0020HCH User Manual - Page 118

Setup or WD SmartWare is unable to detect a My Book Live., media adapter.

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TROUBLESHOOTING 8. Go back to the opening window of (My) Computer to view the Public folder of your device under Network Drives. Setup or WD SmartWare is unable to detect a My Book Live. If Setup or WD SmartWare is unable to detect a My Book Live, then certain network protocols may be blocked on the network or the computer. In those cases, the My Book Live is available through a direct IP or network name connection. For example, you can open the Dashboard using http://129.25.676.30/ or http://mybooklive/. „ If the computer is on a wireless network, connect using an a Ethernet cable and try again. „ Temporarily disable any computer firewalls, security software, or other networking and retry. „ Check your local router for any firewalls or security software. If present, please check your router documentation on temporarily disabling the software or configuring the software to allow UPnP or UDP traffic. I am unable to play music, videos and/or view pictures through my digital media adapter. „ Because there are many kinds of file formats for pictures, videos and music, your particular digital media adapter may not support a format to play or display it. Depending on the digital media adapter device (for example, Xbox 360 or PlayStation 3) that you have, you may need to update your device to support the media format that you want to play. Refer to your digital media adapter's user manual for further information. „ Make sure the share containing your media content is enabled to serve that type of media. See "Creating a New Share" on page 83. How do I safely shut down the My Book Live? If you are unable to shut down the drive using the Dashboard or the WD Quick View icon, check the LED on the front of the drive to make sure it is not blinking. Blinking indicates that the unit is processing information (for example, backing up or transferring files). If the LED is blinking green, data is being read from or written to the drive. Follow these steps: 1. If possible, wait for the LED to stop blinking. 2. Double-check every computer on the network to ensure no files are open or transfers are in progress. 3. Disconnect the Ethernet cable. 4. Wait 60 seconds. 5. Unplug the power cable. MY BOOK LIVE 113 USER MANUAL

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TROUBLESHOOTING
113
MY BOOK LIVE
USER MANUAL
8.
Go back to the opening window of (My) Computer to view the Public folder of
your device under Network Drives.
Setup or WD SmartWare is unable to detect a My Book Live.
If Setup or WD SmartWare is unable to detect a My Book Live, then certain network
protocols may be blocked on the network or the computer. In those cases, the My
Book Live is available through a direct IP or network name connection. For example,
you can open the Dashboard using http://129.25.676.30/ or http://mybooklive/.
If the computer is on a wireless network, connect using an a Ethernet cable
and try again.
Temporarily disable any computer firewalls, security software, or other
networking and retry.
Check your local router for any firewalls or security software. If present,
please check your router documentation on temporarily disabling the
software or configuring the software to allow UPnP or UDP traffic.
I am unable to play music, videos and/or view pictures through my digital
media adapter.
Because there are many kinds of file formats for pictures, videos and music,
your particular digital media adapter may not support a format to play or
display it. Depending on the digital media adapter device (for example, Xbox
360 or PlayStation 3) that you have, you may need to update your device to
support the media format that you want to play. Refer to your digital media
adapter’s user manual for further information.
Make sure the share containing your media content is enabled to serve that
type of media. See “Creating a New Share” on page 83.
How do I safely shut down the My Book Live?
If you are unable to shut down the drive using the Dashboard or the WD Quick View
icon, check the LED on the front of the drive to make sure it is not blinking. Blinking
indicates that the unit is processing information (for example, backing up or
transferring files).
If the LED is blinking green, data is being read from or written to the drive. Follow
these steps:
1.
If possible, wait for the LED to stop blinking.
2.
Double-check every computer on the network to ensure no files are open or
transfers are in progress.
3.
Disconnect the Ethernet cable.
4.
Wait 60 seconds.
5.
Unplug the power cable.