Western Digital WDBACG0020HCH User Manual - Page 63

Sending Customer Support Your Log Files, Obtaining Other Support, What Can I Do Now?, Request Support - review

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INTRODUCTION TO MY BOOK LIVE DASHBOARD Sending Customer Support Your Log Files If you have a problem with the My Book Live drive, complete the online form on the Support page to generate a log and send it to WD's Customer Support team. Another option is to manually generate a system log and save or e-mail it. „ To run a system report and send it to WD Customer Support automatically, click the Request Support button. „ Click the Privacy Policy link to review WD's privacy policy. „ To run and save a system report manually, click the Create & Save button. Then save it to your computer. If desired, e-mail it to WD Customer Support. Obtaining Other Support „ To obtain the most recently updated user manual, click the Product Documentation link. „ To see answers to frequently asked questions and troubleshooting instructions, click the FAQs link. „ To participate in a forum about the My Book Live, click the Forum link. „ To see WD phone numbers and other contact information, click the Contact Info link. What Can I Do Now? The next few chapters step you through the procedures for using My Book Live Dashboard. The following table provides shortcuts to instructions for some common tasks. How do I ... Request assistance from Customer Support Set up the drive on your network Configure settings Create users Change a user's password Create shares Access private shares Enable or disable media servers Enable or disable MioNet remote access Share photos using WD Photos mobile app Reset My Book Live to factory default settings Update My Book Live Dashboard firmware View a list of backups and delete backups Shut down or reboot the My Book Live See ... page 57 page 63 page 59 page 77 page 80 page 83 page 83 page 98 page 90 page 94 page 66 page 61 page 88 page 67 MY BOOK LIVE 58 USER MANUAL

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INTRODUCTION TO MY BOOK LIVE DASHBOARD
58
MY BOOK LIVE
USER MANUAL
Sending Customer Support Your Log Files
If you have a problem with the My Book Live drive, complete the online form on the
Support page to generate a log and send it to WD’s Customer Support team.
Another option is to manually generate a system log and save or e-mail it.
To run a system report and send it to WD Customer Support automatically,
click the
Request Support
button.
Click the
Privacy Policy
link to review WD’s privacy policy.
To run and save a system report manually, click the
Create & Save
button.
Then save it to your computer. If desired, e-mail it to WD Customer Support.
Obtaining Other Support
To obtain the most recently updated user manual, click the
Product
Documentation
link.
To see answers to frequently asked questions and troubleshooting
instructions, click the
FAQs
link.
To participate in a forum about the My Book Live, click the
Forum
link.
To see WD phone numbers and other contact information, click the
Contact
Info
link.
What Can I Do Now?
The next few chapters step you through the procedures for using My Book Live
Dashboard. The following table provides shortcuts to instructions for some common
tasks.
How do I ...
See ...
Request assistance from Customer Support
page 57
Set up the drive on your network
page 63
Configure settings
page 59
Create users
page 77
Change a user’s password
page 80
Create shares
page 83
Access private shares
page 83
Enable or disable media servers
page 98
Enable or disable MioNet remote access
page 90
Share photos using WD Photos mobile app
page 94
Reset My Book Live to factory default settings
page 66
Update My Book Live Dashboard firmware
page 61
View a list of backups and delete backups
page 88
Shut down or reboot the My Book Live
page 67