HP 6500 User Guide
HP 6500 - Officejet Wireless All-in-One Color Inkjet Manual
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HP 6500 manual content summary:
- HP 6500 | User Guide - Page 1
OFFICEJET 6500 User Guide Podręcznik użytkownika E709 - HP 6500 | User Guide - Page 2
- HP 6500 | User Guide - Page 3
HP Officejet 6500 (E709) All-in-One Series User Guide - HP 6500 | User Guide - Page 4
countries. Secure Digital memory card is supported by the product. SD Logo is instructions in the documentation that comes with the device. 2. Observe all warnings and instructions marked troubleshoot. 8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. - HP 6500 | User Guide - Page 5
27 Recommended papers for photo printing 28 Tips for selecting and using print media 29 Understand specifications for supported media 30 Understand supported sizes 30 Understand supported media types and weights 33 Set minimum margins...34 Load media...35 Print on special and custom-sized - HP 6500 | User Guide - Page 6
tools...51 Use Red Eye Removal...51 Use Date Stamp...52 Set New Defaults...52 6 Fax Send a fax...53 Send a basic fax...54 Send a fax manually from a phone 54 Send a fax using monitor dialing 55 Send a fax from memory...56 Schedule a fax to send later 56 Send a fax to multiple recipients - HP 6500 | User Guide - Page 7
Contents Receive a fax...61 Receive a fax manually...62 Set up backup fax reception 63 Reprint received faxes from memory 64 Poll to receive a fax...64 Forward faxes to another number 65 Set - HP 6500 | User Guide - Page 8
Set the copy paper size...86 Set the copy paper type...86 Change copy speed or quality 86 Resize an original to fit onto letter or A4 paper 87 Copy a legal-size document onto letter paper 88 Adjust the lightness and darkness of your copy 88 Enhance light areas of your copy 89 Collate a copy job - HP 6500 | User Guide - Page 9
up the device with DSL 109 Case C: Set up the device with a PBX phone system or an ISDN line 110 Case D: Fax with a distinctive ring service on the same line 111 Case E: Shared voice/fax line 112 Case F: Shared voice/fax line with voice mail 113 Case G: Fax line shared with - HP 6500 | User Guide - Page 10
device...159 Clean the scanner glass 159 Clean the exterior...160 Clean the automatic document feeder 160 General troubleshooting tips and resources 163 Solve printing problems...164 The device shuts down unexpectedly 164 Error message appears on control-panel display 165 Device takes a long - HP 6500 | User Guide - Page 11
the default printer driver (Windows only)...222 Make sure the HP Network Devices Support service is running (Windows only).......222 Add hardware addresses to a wireless access point (WAP 223 Solve photo (memory card) problems 223 The device cannot read the memory card 223 The device cannot read - HP 6500 | User Guide - Page 12
Troubleshoot installation issues 225 Hardware installation suggestions 225 Software installation suggestions 226 Clear jams...227 Clear paper jams...227 Avoid paper jams...229 Errors...229 Printhead Problem...230 Incompatible Printhead...230 Printhead problem Problem Cartridge Problem...237 Service - HP 6500 | User Guide - Page 13
246 Obtain HP telephone support 247 Support process...247 Before you call...247 HP support by phone...248 Phone support period 248 Telephone support numbers 249 Placing a call...250 After the phone support period 250 Additional warranty options 250 HP Quick Exchange Service (Japan 251 HP Korea - HP 6500 | User Guide - Page 14
Regulatory information for wireless products (some models only 267 Exposure to radio frequency radiation 268 Notice to users in Brazil...268 Notice to users in Canada 268 Notice to users in Taiwan 268 European Union regulatory notice 269 Australia wired fax statement 269 Regulatory model - HP 6500 | User Guide - Page 15
, it is also available on the HP Website www.hp.com/ support. Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the Starter CD. Fax Getting Started Guide Provides instructions for setting up the device's fax function. A printed version of the - HP 6500 | User Guide - Page 16
). Contains tools to configure print settings, calibrate the device, clean the printhead, print the configuration page, order supplies online, and find support information from the Web site. For more information, see HP Printer Utility (Mac OS X). The HP Printer Utility is typically installed with - HP 6500 | User Guide - Page 17
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit - HP 6500 | User Guide - Page 18
Chapter 1 Front view 1 Automatic document feeder (ADF) 2 Device control panel 3 Display 4 Memory card slots 5 Output tray 6 Output tray extension 7 Input tray 8 Scanner glass 9 Scanner backing Printing supplies area 14 Get started - HP 6500 | User Guide - Page 19
1 Print-carriage access door 2 Ink cartridges 3 Printhead Back view 1 Rear universal serial bus (USB) port 2 Ethernet port 3 Power input 4 1-Line (fax), 2-EXT (phone) 5 Rear access panel 6 Duplexer (some models only) Device control panel buttons and lights The following diagram and related table - HP 6500 | User Guide - Page 20
sending. Junk Fax Blocker: Presents the Junk Fax Blocker Set Up menu for managing unwanted fax calls. You are required to subscribe to a caller ID service to use this feature. START FAX Color: Starts a color fax job. START FAX Black: Starts a black-and-white fax job. Attention light: When blinking - HP 6500 | User Guide - Page 21
computers connected to the device using a hub or router. All features are supported, including Webscan. Follow the instructions in the getting started guide, and then see Configure network options in this guide for further instructions. Up to five computers. The host computer must be turned on at - HP 6500 | User Guide - Page 22
a hub or router. All features are supported, including Webscan. Setup instructions Follow the instructions in Set up the device for wireless -one, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Eco-Tips HP is - HP 6500 | User Guide - Page 23
2 Use the device NOTE: If you are using HP Officejet 6500 E709a/E709d, you cannot scan and print at the same time. The device must finish one job before it can begin another. This section contains the following topics: • Use device control panel menus • Device control-panel message types • Change - HP 6500 | User Guide - Page 24
Chapter 2 ◦ Selecting the paper size ◦ Selecting the paper type NOTE: Listing will not present without memory card inserted. • Copy: Menu options include: ◦ Selecting copy quantities ◦ Reducing/enlarging ◦ Selecting media type and size ◦ Lightening/darkening a copy ◦ Collating copy jobs (some models - HP 6500 | User Guide - Page 25
turn off the device, and then turn it on again. In most situations, this action solves the problem. If the message persists, your device might need service. For more information, see Support and warranty. Critical error messages Critical error messages inform you of a device failure. Some of these - HP 6500 | User Guide - Page 26
Chapter 2 To change settings from the HP Device Manager (Mac OS X) 1. Click the HP Device Manager icon in the Dock. NOTE: If the icon does not appear in the Dock, click the Spotlight icon on the right side of the menu bar, type HP Device Manager in the box, and then click the HP Device Manager entry - HP 6500 | User Guide - Page 27
the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • - HP 6500 | User Guide - Page 28
Chapter 2 installed. The HP Solution Center, is automatically installed. For more information about HP Solution Center, see Use the HP Solution Center (Windows). HP Document Manager allows you to: • View and Organize Documents: You can view your documents as thumbnails, as a list with optional - HP 6500 | User Guide - Page 29
your original print side down in the right front corner of the glass. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one - HP 6500 | User Guide - Page 30
TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray. 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the - HP 6500 | User Guide - Page 31
Recommended papers for printing and copying • Recommended papers for photo printing • Tips for selecting and using print media • Understand specifications for supported media • Set minimum margins Recommended papers for printing and copying If you want the best print quality, HP recommends using HP - HP 6500 | User Guide - Page 32
Chapter 2 (continued) smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents. HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an - HP 6500 | User Guide - Page 33
to the device specifications. For more information, see Understand specifications for supported media. • Load only one type of media at a time , see Understand specifications for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following media: - HP 6500 | User Guide - Page 34
aside to dry. Allowing wet media to stack up may cause smearing. Custom-sized media • Use only custom-sized media that is supported by the device. • If your application supports custom-sized media, set the media size in the application before printing the document. If not, set the size in the print - HP 6500 | User Guide - Page 35
(continued) Media size Input tray Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches) HV (101 x 180 mm; 4.0 x 7.1 inches) Duplexer (some models) ADF Cabinet size (120 x 165 mm; 4.7 x 6.5 inches) 13 x 18 - HP 6500 | User Guide - Page 36
Chapter 2 (continued) Media size Ofuku hagaki** Input tray Duplexer (some ADF models) Borderless hagaki (100 x 148 mm; 3.9 x 5.8 inches)** Photo media Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Photo L (89 x 127 mm; - HP 6500 | User Guide - Page 37
The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Input tray Type Paper Transparencies Photo media Labels Envelopes Cards Weight 60 to 105 g/m2 (16 to 28 lb bond - HP 6500 | User Guide - Page 38
Chapter 2 (continued) Tray Type Duplexer (available on some models) Paper Output tray All supported media ADF Paper Weight 60 to 105 g/m2 (16 to 28 lb bond) 60 to 82 g/m2 (16 to 22 lb bond) Capacity Not applicable - HP 6500 | User Guide - Page 39
Load media This section provides instructions for loading media into the device. To load Tray 1 (main tray) 1. Lift in the tray. NOTE: Do not load paper while the device is printing. 3. Slide the media guide in the tray to adjust it for the media size that you have loaded, and then lower the output - HP 6500 | User Guide - Page 40
Chapter 2 4. Pull out the extension on the output tray. Print on special and custom-sized media To print on special or custom-sized media (Windows) 1. Load the appropriate media. For more information, see Load media. 2. With a document open, click Print on the File menu, and then click Setup, - HP 6500 | User Guide - Page 41
driver, select the Printing Shortcuts tab, and select the printing shortcut for this print job drop-down list. NOTE: Borderless printing is not supported on plain media. NOTE: Printing borderless photos will scale the image and leave a small image on all sides of the media. Printing a borderless - HP 6500 | User Guide - Page 42
/Quality panel. 8. Click the Paper tab, and then select the media type from the Paper type drop-down list. NOTE: Borderless printing is not supported on plain media. 9. If you are printing photos, select Best from the Quality drop-down list. Alternatively, select Maximum dpi, which provides up to - HP 6500 | User Guide - Page 43
You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplexer) is installed. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer 1. Push the buttons on the rear access panel and remove - HP 6500 | User Guide - Page 44
3 Print This section contains the following topics: • Change print settings • Print on both sides (duplexing) • Print a Web page • Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an - HP 6500 | User Guide - Page 45
or Print. Print on both sides (duplexing) You can print on both sides of a sheet of media either manually, or automatically using the duplexer. NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the - HP 6500 | User Guide - Page 46
menu. A check mark appears when it is selected. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab - HP 6500 | User Guide - Page 47
TIP: To print Web pages correctly, you might need to set your print orientation to Landscape. Cancel a print job You can cancel a print job using one of the following methods. Device control panel: Press (Cancel button). This clears the job that the device is currently processing. It does not affect - HP 6500 | User Guide - Page 48
4 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or on a specific computer. You can use the device control panel, the HP software, and TWAIN-compliant or WIA-compliant programs on a computer. NOTE: If you do not install the optional HP - HP 6500 | User Guide - Page 49
send a scan to a computer from the HP Solution Center 1. On the computer, open the HP Solution Center. 2. See the onscreen Help for further instructions. To send a scan to a computer from the device control panel (direct connect) 1. Load the original on the scanner glass. For more information, see - HP 6500 | User Guide - Page 50
Chapter 4 Scan from a TWAIN-compliant or a WIA-compliant program The device is TWAIN-complaint and WIA-compliant and works with programs that support TWAIN-compliant and WIA-compliant scanning devices. While you are in a TWAINcompliant or WIA-compliant program, you can gain access to the scanning - HP 6500 | User Guide - Page 51
the onscreen Help for the HP Solution Center for information about how to create a link to the word-processing program. The OCR software does not support scanning colored text. Colored text is always converted to black-and-white text before being sent to OCR. Thus, all text in the final document - HP 6500 | User Guide - Page 52
more than one memory card at a time as this can also damage files on the memory cards. NOTE: The device does not support encrypted memory cards. The device supports the memory cards described below. Each type of memory card can only be inserted in the appropriate slot for that card. 48 Work - HP 6500 | User Guide - Page 53
your digital camera. Depending on your camera, the camera might identify page layout, number of copies, rotation, and other print settings. The device supports the Digital Print Order Format (DPOF) file format 1.1, so you do not have to reselect the photos to print. When you print camera-selected - HP 6500 | User Guide - Page 54
Chapter 5 To print camera-selected photos using the DPOF standard 1. Insert your memory card into the appropriate slot on the device. 2. When prompted, do one of the following: • Press OK to print all DPOF-tagged photos. The device prints all DPOF-tagged photos. • Press the arrow keys to highlight - HP 6500 | User Guide - Page 55
the memory card from your digital camera and insert it in the appropriate memory card slot on the device. To save photos NOTE: Use these instructions only when you are using a network connection. If you are using a USB connection, then a dialog box will automatically appear on the computer when you - HP 6500 | User Guide - Page 56
Chapter 5 To turn on Red Eye Removal 1. Insert your memory card into the appropriate slot on the device. 2. When prompted, press the Photo button repeatedly until the Red Eye Removal is displayed. 3. Press to select On, and then press OK. Use Date Stamp Use this function to add a time and/or date - HP 6500 | User Guide - Page 57
send a fax in a variety of ways. Using the device control panel, you can send a black-and-white or color fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before sending the fax. This section contains the following topics: • Send a basic fax - HP 6500 | User Guide - Page 58
changing the resolution or contrast of your fax. Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through - HP 6500 | User Guide - Page 59
the device. NOTE: Do not use the keypad on the device control panel when manually sending a fax. You must use the keypad on your phone to dial the recipient too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store - HP 6500 | User Guide - Page 60
Chapter 6 3. When you hear the dial tone, enter the number by using the keypad on the device control panel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, press - HP 6500 | User Guide - Page 61
To schedule a fax from the device control panel 1. Load your originals. For additional information, see Load originals. 2. In the Fax area, press Fax repeatedly until How to Fax appears. 3. Press until Send Fax Later appears, and then press OK. 4. Enter the send time by using the numeric keypad, and - HP 6500 | User Guide - Page 62
. 8. Click Send Fax Now. Send a color original fax You can fax a color original from the device. If it determines that the recipient's fax machine only supports black-and-white faxes, the fax is sent in black and white. 58 Fax - HP 6500 | User Guide - Page 63
detects an original loaded in the automatic document feeder, it sends the document to the number you entered. NOTE: If the recipient's fax machine only supports black-and-white faxes, the HP all-in-one automatically sends the fax in black and white. A message appears after the fax has been sent - HP 6500 | User Guide - Page 64
Chapter 6 The following resolution settings are available for sending faxes: Fine, Very Fine, Photo, and Standard. The default setting is Fine. • Fine: provides high-quality text suitable for faxing most documents. This is the default setting. When sending faxes in color, the device always uses the - HP 6500 | User Guide - Page 65
Mode. 3. Press to select On or Off. 4. Press OK. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and - HP 6500 | User Guide - Page 66
on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes - HP 6500 | User Guide - Page 67
5. When you hear fax tones from a sending fax machine, do the following: a. Press START FAX Black or START FAX Color on the device control panel. b. When prompted, select Fax Receive. NOTE: Depending on your country/region, the device might receive the fax automatically when you hear fax tones from - HP 6500 | User Guide - Page 68
requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The device does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling - HP 6500 | User Guide - Page 69
3. Enter the fax number of the other fax machine. 4. Press START FAX Black or START FAX Color. NOTE: If you press START FAX Color but the sender sent the fax in black and white, the device prints the fax in black and white. Forward faxes to another number You can set up the device to forward your - HP 6500 | User Guide - Page 70
subscribe to a caller ID service through your phone provider, you supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service - HP 6500 | User Guide - Page 71
mode is turned On. If you do not subscribe to a caller ID service through your phone provider, or do not want to use this feature, 4 for each number you want to block. • If you are done, press No. To manually enter a number to block 1. Press Setup. 2. Select Basic Fax Setup, and then select Junk - HP 6500 | User Guide - Page 72
Chapter 6 Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. Press Setup. 2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup. 3. Press Remove Number - HP 6500 | User Guide - Page 73
Select Settings, and then select Fax to PC Setup Wizard. 3. Follow the onscreen instructions to set up Fax to PC. To set up Fax to Mac 1. Click the and then click the HP Device Manager entry. 2. Follow the onscreen instructions in the setup assistant to create and share the network folder. The setup - HP 6500 | User Guide - Page 74
, and then click the HP Device Manager entry. 2. Follow the onscreen instructions in the setup assistant to create and share the network folder. The setup Change fax settings After completing the steps in the getting started guide that came with the device, use the following steps to change the initial - HP 6500 | User Guide - Page 75
faxes. • Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or the device does not receive faxes. To set the answer mode to manual or automatic via the device control panel ▲ Press Auto Answer to turn the - HP 6500 | User Guide - Page 76
Chapter 6 To set the answer mode to manual or automatic via the embedded Web server 1. Open the feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the device to answer incoming - HP 6500 | User Guide - Page 77
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings. request that a portion of the fax be resent. Turn off error correction only if you are having trouble sending or receiving a fax, and you want to accept the errors in the transmission. Turning off the - HP 6500 | User Guide - Page 78
, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you might want to try setting the Fax Speed - HP 6500 | User Guide - Page 79
(continued) Fax speed setting Slow Fax speed v.29 (9600 baud) To set the fax speed via the device control panel 1. Press Setup. 2. Select Advanced Fax Setup, and then press Fax Speed. 3. Select an option using the arrow keys, and then press OK. To set the fax speed via the embedded Web server 1. - HP 6500 | User Guide - Page 80
to each group (with up to 55 characters for each fax number). • HP Solution Center Software (Windows): Open the Solution Center and follow the instructions in the onscreen Help. • HP Device Manager (Mac OS X): Launch HP Device Manager, click Information and Settings, and then select Fax Speed Dial - HP 6500 | User Guide - Page 81
• Device control panel: Press the Setup button, and then select the Speed Dial Setup option. ◦ To add a group: Select Group Speed Dial, select an unassigned speed-dial entry, and then press OK. Use the arrow keys to highlight a speed-dial entry, and then press OK to select it. Repeat this step to - HP 6500 | User Guide - Page 82
(Windows): Open the Solution Center and follow the instructions in the onscreen Help. • Control Panel: Press If you experience problems sending and receiving faxes while using an Internet fax service, use a services support department or your local service provider for further assistance. 78 Fax - HP 6500 | User Guide - Page 83
fails, review the report for more information on how to fix any problems found. To set the dial type via the embedded Web server 1. Set up the device for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper - HP 6500 | User Guide - Page 84
device is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On - HP 6500 | User Guide - Page 85
To enable fax confirmation via the embedded Web server 1. Click the Settings tab, and then click Advanced Fax Setup in the left pane. 2. Make a selection in theFax Confirmation drop-down menu. 3. Click the Apply button. Print fax error reports You can configure the device so that it automatically - HP 6500 | User Guide - Page 86
software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for the HP photo and imaging software for further instructions. The log lists faxes that have been sent from the device control panel and the HP photo and imaging software and all faxes that have - HP 6500 | User Guide - Page 87
Print a Caller ID History Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. Press Setup, select Printer Report, and then select Caller ID History Report. 2. Press OK. Cancel a fax You can cancel a fax you are sending or receiving at - HP 6500 | User Guide - Page 88
7 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: To make a copy using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on. The - HP 6500 | User Guide - Page 89
To make a copy 1. Make sure you have paper loaded in the input tray. 2. Place your original face down on the scanner glass or load originals in the ADF. For more information, see Load originals. 3. Do one of the following: • Press START COPY Black or START PC COPY Black to start a black-and-white - HP 6500 | User Guide - Page 90
following table to determine which paper type setting to choose based on the paper loaded in the input tray. NOTE: If a paper type is not supported for a paper size selected, the paper type will not appear on the list. Change the paper size to update the list of paper types. Change - HP 6500 | User Guide - Page 91
NOTE: If you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), this setting is not available. To determine the model you have, see Finding the device model number. To change the copy quality from the device control panel 1. Make sure you have paper loaded in the input tray. 2. - HP 6500 | User Guide - Page 92
Chapter 7 4. Press until Full Page 91% appears, and then press OK. 5. Press START COPY Black or START PC COPY Black, or START COPY Color or START PC COPY Color. Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to a size - HP 6500 | User Guide - Page 93
Letter- or A4-size, depending on the location set in the control panel. If you are not using Letter- or A4- size paper, you must manually change the paper size setting. If paper type is set to Auto, copy paper type will default to Plain. If you do not want Plain - HP 6500 | User Guide - Page 94
are copying from the flatbed scanner, the display will prompt you when it is time to load the second page. Two-sided copying is not supported for small media. NOTE: If you are using an HP Officejet 6500 (E709d) or HP Officejet 6500 (E709r), this setting is not available. To determine - HP 6500 | User Guide - Page 95
Cancel a copy job To stop copying, press Cancel on the device control panel. Cancel a copy job 91 - HP 6500 | User Guide - Page 96
8 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics. This section contains the following topics: • Manage the device • Use device management tools • Understand the - HP 6500 | User Guide - Page 97
Monitor the device This section provides instructions for monitoring the device. Use this tool... Device control panel Toolbox, click the Network Settings tab. Ink cartridge information: Open the Information and Support panel and click Supplies Status. * Provides current status of the device. * Ink - HP 6500 | User Guide - Page 98
maintenance tasks: Click the Settings tab, and then click Device Services in the left pane. • Language or country/region: Click Supplies button, and then follow the onscreen instructions. • Support: On any tab, click the Support button, and then select a support option. • Set the date and time - HP 6500 | User Guide - Page 99
then click Print Wireless Network Test Report. Perform device maintenance tasks: Open the Information and Support panel, and then click the option for the task that you want to perform. printer preferences, click the Features tab, and then click Printer Services. Use device management tools 95 - HP 6500 | User Guide - Page 100
• Cartridge Details: Shows order numbers of the installed ink cartridges. Services • Print a Printer Status Report: Allows you to print the Printer Align Printhead: Guides you through aligning the printhead. For more information, see Align the printer. • Clean Printhead: Guides you through - HP 6500 | User Guide - Page 101
for a wired connection 3. Wireless settings (only available if the printer supports wireless connection): Enable the user to turn the wireless radio On or 4. Utilities: a. Run Network Diagnostic - to perform network troubleshooting b. Print Wireless Network Test Report - only for printers with - HP 6500 | User Guide - Page 102
preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or must be on a network and must have an IP address. • Web browser: In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the - HP 6500 | User Guide - Page 103
the device. These pages only appear if the device is connected to a network. For more information, see Configure network options. Support provides a number of support services. Order Supplies connects you to online ordering of supplies. HP Printer Utility (Mac OS X) The HP Printer Utility contains - HP 6500 | User Guide - Page 104
printhead. • Align: Guides you through aligning the printhead. • HP Support: Gain access to HP Web site where you can find support for the device, register information and ink cartridge status • Help troubleshoot problems The Printer Status page also contains a log of recent events. 100 - HP 6500 | User Guide - Page 105
, select Printer Status, and then press OK. • Toolbox (Windows): Click the Services tab, and then click Print a Test Page. • HP Printer Utility (Mac OS X): Click Device Information from the Information and Support panel, and then click Print Configuration Page. Understand the network configuration - HP 6500 | User Guide - Page 106
Chapter 8 help troubleshoot network connectivity problems. If you need to call HP, it is often Shows information about the current Service Location Protocol (SLP) connection. SLP is used by network management applications for device management. The device supports SNMPv1 protocol on IP networks. - HP 6500 | User Guide - Page 107
existing network connection to the device. For more information, see Embedded Web server. This section contains the following topics: • Change basic network settings • Change advanced network settings Change basic network settings The control-panel options enable you to set up and manage a wireless - HP 6500 | User Guide - Page 108
select IP Settings, and then select Manual IP Settings. 4. Press the number instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services - HP 6500 | User Guide - Page 109
up faxing (parallel phone systems) Before you begin setting up the device for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. • If you do not see your country/region - HP 6500 | User Guide - Page 110
) • Case B: Set up the device with DSL • Case C: Set up the device with a PBX phone system or an ISDN line • Case D: Fax with a distinctive ring service on the same line • Case E: Shared voice/fax line • Case F: Shared voice/fax line with voice mail • Case G: Fax line shared with computer modem (no - HP 6500 | User Guide - Page 111
of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each the device. If you use another phone cord, you might experience problems sending and receiving faxes. You might need to connect the supplied phone - HP 6500 | User Guide - Page 112
sharing your fax line DSL PBX Distinct Voice Computer Answering Voice ive ring calls dial-up machine mail service modem service Recommended fax setup Case G: Fax line shared with computer modem (no voice calls received) Case H: Shared voice/fax line with computer modem Case I: Shared - HP 6500 | User Guide - Page 113
fax machine and receives the fax. Case B: Set up the device with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a DSL filter between the telephone wall jack and the device. The DSL filter - HP 6500 | User Guide - Page 114
wall jack. 4. Run a fax test. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the your PBX phone system for instructions on how to turn off the call-waiting tone. 110 Configure and manage - HP 6500 | User Guide - Page 115
cord to the adapter provided for your country/region. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring - HP 6500 | User Guide - Page 116
device begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and - HP 6500 | User Guide - Page 117
and hear fax tones from a sending fax machine, you will need to answer the fax call manually. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you receive - HP 6500 | User Guide - Page 118
fax calls, or the device cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer - HP 6500 | User Guide - Page 119
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the device. You will not be able to use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer dial-up modem to send an e- - HP 6500 | User Guide - Page 120
If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Set up the device with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions - HP 6500 | User Guide - Page 121
fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared both fax and telephone calls, use these instructions to set up your fax. Set up faxing for the device 117 - HP 6500 | User Guide - Page 122
Chapter 8 There are two different ways to set up the device with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel splitter - HP 6500 | User Guide - Page 123
need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically, it your fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. - HP 6500 | User Guide - Page 124
Chapter 8 Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device You might need to - HP 6500 | User Guide - Page 125
begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Case I: Shared voice/fax line with answering machine If you receive - HP 6500 | User Guide - Page 126
the Rings to Answer setting on the device to the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) voice message. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further - HP 6500 | User Guide - Page 127
Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the HP device as described in this section. NOTE: Since your - HP 6500 | User Guide - Page 128
Chapter 8 5 6 7 Answering machine Computer with modem Use the phone cord supplied in the box with the device to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the device on the same phone line as a computer - HP 6500 | User Guide - Page 129
Answer setting on the HP device to the maximum number of rings supported by your HP device. (The maximum number of rings varies by country a voice message. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. - HP 6500 | User Guide - Page 130
/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ADSL filters Answer setting on the device to the maximum number of rings supported by the device. NOTE: The maximum number of rings varies instructions to set up your fax. 126 Configure and manage - HP 6500 | User Guide - Page 131
If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond - HP 6500 | User Guide - Page 132
available to respond in person to incoming fax calls, or the device cannot receive faxes. If you encounter problems setting up the device with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the device for - HP 6500 | User Guide - Page 133
(continued) Switzerland (French) Switzerland (German) United Kingdom Finland Denmark Sweden Norway Netherlands Belgium (Dutch) Belguim (French) Portugal Spain France Ireland Italy www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig - HP 6500 | User Guide - Page 134
setup icon on the Starter CD. 3. On the CD menu, click Install USB-Connected Device or Install Network/Wireless Device and follow the onscreen instructions. 4. When prompted, turn on the device and connect it to the computer using a USB cable. The Found New Hardware wizard appears on the computer - HP 6500 | User Guide - Page 135
6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the installation program (this might take a short while). 7. Complete the installation process. NOTE: You can also share the device with other computers using a simple form of networking known as locally shared - HP 6500 | User Guide - Page 136
A client computer can connect to the device in the following ways: • In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation. For more information, see To install the printer driver using Add Printer. • On the network, browse to the device and - HP 6500 | User Guide - Page 137
prompted to select the device model. Click Next and locate the device in the list of shared printers. 6. Click Next and follow the onscreen instructions to complete the installation. Configure the device (Mac OS X) You can use the device with a single Macintosh computer using a USB cable, or you can - HP 6500 | User Guide - Page 138
the following items: • The Macintosh computers must be communicating on the network using TCP/IP, and they must have IP addresses. (AppleTalk is not supported.) • The device that is being shared must be connected to a built-in USB port on the host Macintosh computer. • Both the host Macintosh - HP 6500 | User Guide - Page 139
the installer (Windows). Network Toolbox NOTE: If you encounter problems, see Solve wireless problems (some models only). Make sure the device is not complete the following tasks: • Obtain your network's network name or Service Set Identifier (SSID) and communication mode (infrastructure or ad hoc - HP 6500 | User Guide - Page 140
today. ◦ WPA2 provides a new encryption scheme, the Advanced Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating in ad hoc mode. 136 Configure and manage - HP 6500 | User Guide - Page 141
, click Install Network/Wireless Device, and then follow the onscreen instructions. NOTE: If the firewall software on your computer displays any set up and running. 1. Set up the device hardware (see the getting started guide or the setup poster that came with your device). 2. On the device control - HP 6500 | User Guide - Page 142
Restore Network Defaults. For more information, see General troubleshooting tips and resources. Guidelines for reducing interference on a network communication between your HP device and your computer. If you are having problems such as: • Printer not found when installing HP software • Unable to - HP 6500 | User Guide - Page 143
interference even after you disable them. If you continue to have problems after configuring the firewall as described above and if you are Change Connection Method. 2. Press Add a Device. 3. Follow the onscreen instructions and remove the USB cable when prompted. Change from a USB connection to - HP 6500 | User Guide - Page 144
Chapter 8 4. Follow the onscreen instructions to change from an Ethernet connection to a wireless connection. 5. After you finish changing the settings, disconnect the Ethernet cable. Guidelines for ensuring wireless network security - HP 6500 | User Guide - Page 145
Windows taskbar, click Start, select Programs or All Programs, select HP, select Officejet 6500 E709 Series, and then click Uninstall. 3. Follow the onscreen instructions. 4. If you are asked whether you would like to remove shared files, click No. Other programs that use these files might not work - HP 6500 | User Guide - Page 146
the software. 5. Insert the device Starter CD into your computer's CD-ROM drive and then start the Setup program. 6. Follow the onscreen instructions and also see Install the software before connecting the device (recommended). To uninstall from a Windows computer, method 3 NOTE: Use this method if - HP 6500 | User Guide - Page 147
management problems • Troubleshoot installation issues • Clear jams • Errors Work with ink cartridges To ensure the best print quality from the HP all-in-one, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions - HP 6500 | User Guide - Page 148
instructions in the setup poster for installing the ink supplies for the first time. The instructions in this user guide might not return to the correct position causing problems with the ink cartridges and print quality issues on the right side in the service station. ◦ Make sure you troubleshoot - HP 6500 | User Guide - Page 149
which prepares the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition up the product for the first time, make sure you follow the instructions in the setup poster for installing the ink supplies. For information on - HP 6500 | User Guide - Page 150
. NOTE: Make sure you remove the plastic wrap from the ink cartridge before installing it in the product, or printing will fail. 146 Maintain and troubleshoot - HP 6500 | User Guide - Page 151
not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges. Make sure that you insert the ink cartridge into the slot that - HP 6500 | User Guide - Page 152
about error messages, see Errors. Clean the sensor. If the problem is not resolved, printing can continue, but the ink system behavior Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of troubleshoot - HP 6500 | User Guide - Page 153
cartridges Clean the window on all of the ink cartridges. If the problem is not resolved, printing can continue, but the ink system behavior might Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time - HP 6500 | User Guide - Page 154
near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 150 Maintain and troubleshoot - HP 6500 | User Guide - Page 155
still receive the error message, turn the product off, and then on again. Advanced printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving - HP 6500 | User Guide - Page 156
Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean Printhead. try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. To clean the printhead from the and troubleshoot - HP 6500 | User Guide - Page 157
the embedded Web server 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. Click the Settings tab, click Device Services in the left pane, select Align Printhead from the drop-down list in the Print Quality section, and then click Run Diagnostic. Usage information - HP 6500 | User Guide - Page 158
continue to use the cartridge in the HP product. Print and evaluate a print quality report Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you arrow until you see Print Quality Report. Press OK. 154 Maintain and troubleshoot - HP 6500 | User Guide - Page 159
To evaluate the Print Quality Diagnostic Page This section includes the following topics: • Ink Levels • Good color bars • Ragged, irregularly streaked, or faded bars • Regular white streaks in the bars • Bar colors are not uniform • Large Black Font Text • Alignment Patters Ink Levels ▲ Look at the - HP 6500 | User Guide - Page 160
still occurs, but cleaning seems to have helped, clean again. 6. If cleaning does not solve the problem, replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printhead may need to be replaced. 156 Maintain and troubleshoot - HP 6500 | User Guide - Page 161
, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly. If you still have a print quality problem, here are some other things you can check: • Check the paper. • Check the print settings. • Make sure - HP 6500 | User Guide - Page 162
are ragged on one end - clean the printer. If this defect occurs right after a new cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. Alignment Patters If the color bars and large font text look OK - HP 6500 | User Guide - Page 163
device or another software application to rotate the image 180 degrees. The problem may not appear on the other end of the print. If the these solutions work, contact HP. Clean the device This section provides instructions for keeping the device in top working condition. Perform these maintenance - HP 6500 | User Guide - Page 164
or if it does not pick up plain paper, you can clean the rollers and separator pad. Lift the automatic document feeder 160 Maintain and troubleshoot - HP 6500 | User Guide - Page 165
cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy - HP 6500 | User Guide - Page 166
in. 2. Raise the lid, as if you were loading an original on the glass. 3. Lift the cover of the automatic document feeder. 162 Maintain and troubleshoot - HP 6500 | User Guide - Page 167
the lid. 8. Plug in the power cord, and then turn on the HP all-in-one. General troubleshooting tips and resources Try these when you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the paper skew and paper pick, see Solve paper- feed - HP 6500 | User Guide - Page 168
before attempting the task again. Troubleshooting topics • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve network problems • Solve wireless problems (some models only - HP 6500 | User Guide - Page 169
such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates. NOTE: For more information about error messages, see Errors. Device takes - HP 6500 | User Guide - Page 170
For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in might not return to the correct position causing problems with the ink cartridges and print quality issues loaded Make sure the media width and length guides fit snugly against the edges of the stack - HP 6500 | User Guide - Page 171
conflicts, refer to the application's documentation, or contact the software manufacturer for specific help. Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The product is not responding • The - HP 6500 | User Guide - Page 172
likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution - HP 6500 | User Guide - Page 173
. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. Print troubleshooting 169 - HP 6500 | User Guide - Page 174
. CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move will damage the printer. 170 Maintain and troubleshoot - HP 6500 | User Guide - Page 175
listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Restart the product • a previously saved version of the document that is not corrupt. Print troubleshooting 171 - HP 6500 | User Guide - Page 176
are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution Cause: The product was not the selected printer. 172 Maintain and troubleshoot - HP 6500 | User Guide - Page 177
, and then restart the product. Cause: A deleted print job was in the queue. If this did not solve the issue, try the next solution. Print troubleshooting 173 - HP 6500 | User Guide - Page 178
the power cord back in, and then press the Power button to turn on the product. Cause: The product experienced an error. 174 Maintain and troubleshoot - HP 6500 | User Guide - Page 179
solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. long as they are greater than the minimum margins the product supports. For more information about setting margins in your software application, troubleshooting 175 - HP 6500 | User Guide - Page 180
Load media Cause: The paper guides were not positioned correctly. Text If the first solution does not solve the problem, continue trying the remaining solutions until the issue are greater than the minimum margins the product supports. For more information about setting margins in your troubleshoot - HP 6500 | User Guide - Page 181
the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. this could result in some parts of the image being cropped. Print troubleshooting 177 - HP 6500 | User Guide - Page 182
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • , the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Complete the printhead - HP 6500 | User Guide - Page 183
The product picked up two sheets of paper. Print quality troubleshooting Use this section to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is 6: Align the printer • Solution 7: Clean the printhead • Solution 8: Contact HP support Print quality troubleshooting 179 - HP 6500 | User Guide - Page 184
time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not - HP 6500 | User Guide - Page 185
than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required. For more information, see: Select print media Cause: The print settings were set incorrectly. If this did not solve the issue, try - HP 6500 | User Guide - Page 186
support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support 182 Maintain and troubleshoot - HP 6500 | User Guide - Page 187
results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If other paper type that is appropriate for the product. Print quality troubleshooting 183 - HP 6500 | User Guide - Page 188
the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. The printout has - HP 6500 | User Guide - Page 189
not solve the issue, try the next solution. Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image loaded correctly • Solution 2: Check your print settings Print quality troubleshooting 185 - HP 6500 | User Guide - Page 190
ink levels • Solution 4: Align the printer • Solution 5: Clean the printhead • Solution 6: Contact HP support Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in printer Cause: The printer needed to be aligned. 186 Maintain and troubleshoot - HP 6500 | User Guide - Page 191
Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the If this did not solve the issue, try the next solution. Print quality troubleshooting 187 - HP 6500 | User Guide - Page 192
photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • Clean the printhead • - HP 6500 | User Guide - Page 193
Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts seem blurry or fuzzy Try - HP 6500 | User Guide - Page 194
bag. This will prevent the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. For more information the rear access panel or duplexer is securely installed 190 Maintain and troubleshoot - HP 6500 | User Guide - Page 195
inside the product, where the back of the paper rests during printing. If this did not solve the issue, try the next solution. Print quality troubleshooting 191 - HP 6500 | User Guide - Page 196
likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. the rollers • Solution 5: Check for a paper jam • Solution 6: Service the product Solution 1: Restart the product Solution: Turn off the product, troubleshoot - HP 6500 | User Guide - Page 197
for information on calling for technical support. Cause: Your product needs servicing. Poor black text Try the following solutions if the text in your printouts is not sharp and the edges are rough. NOTE: For this issue, there is not a problem troubleshooting 193 - HP 6500 | User Guide - Page 198
9 Cause: Many black print quality problems clear up with the automatic services performed after each print job is finished a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • Clean the printhead • Print and evaluate - HP 6500 | User Guide - Page 199
the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the product. Solve paper-feed - HP 6500 | User Guide - Page 200
before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack is aligned to the paper guides. If needed, pull out the trays from the device and reload - HP 6500 | User Guide - Page 201
you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see Support and warranty for information about HP - HP 6500 | User Guide - Page 202
might need cleaning. See Clean the device for more information. ◦ The ADF might need cleaning. See Clean the device for more information. 198 Maintain and troubleshoot - HP 6500 | User Guide - Page 203
more information see Load originals. Solve scan problems If the following topics do not help, see Support and warranty for information about HP support. NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information. • Scanner did nothing • Scan takes too - HP 6500 | User Guide - Page 204
if the scanner is not busy. However, the printing and scanning processes share memory, which means that the scan might be slower. 200 Maintain and troubleshoot - HP 6500 | User Guide - Page 205
than the one that you are attempting. See the onscreen Help for the HP photo and imaging software for instructions about changing the properties. ◦ If you are scanning to a memory device, make sure you have selected the text on the original does not scan well, if at all. Solve scan problems 201 - HP 6500 | User Guide - Page 206
a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of loaded incorrectly. Be sure to use the media guides when you load the originals into the ADF. clarity. See Clean the device for cleaning instructions. ◦ The defects might be on the - HP 6500 | User Guide - Page 207
settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting information for the device. If the device is not set up properly for faxing, you might experience - HP 6500 | User Guide - Page 208
Hook • The device is having problems sending and receiving faxes • The device is having problems sending a manual fax • The device cannot receive test again. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If - HP 6500 | User Guide - Page 209
again to make sure it passes and the device is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical - HP 6500 | User Guide - Page 210
the adapter provided for your country/region. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and end of the phone cord should be connected to the 206 Maintain and troubleshoot - HP 6500 | User Guide - Page 211
to connect the supplied phone cord to the adapter provided for your country/region. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the - HP 6500 | User Guide - Page 212
equipment is causing a problem, disconnect everything from causing problems; try adding is causing the problem. • Try this can cause faxing problems. (A splitter is a will not cause a problem sending or receiving faxes you might have problems sending and receiving you resolve any problems found, run - HP 6500 | User Guide - Page 213
the other equipment, connect the device to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the - HP 6500 | User Guide - Page 214
you are using a computer dial-up modem to send e-mail or access the Internet. The device is having problems sending and receiving faxes Solution: Make sure the device is turned on. Look at the display on the length. You can purchase a coupler at an electronics store 210 Maintain and troubleshoot - HP 6500 | User Guide - Page 215
(ECM) off and try faxing again. For information about changing ECM, see the onscreen Help. If the problem persists, contact your telephone company. • If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you will not be able to fax successfully - HP 6500 | User Guide - Page 216
off, contact your DSL provider for support. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord device directly to the telephone wall jack. The device is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the - HP 6500 | User Guide - Page 217
manually; otherwise, the device will not receive the fax. For information on receiving faxes manually, see Receive a fax manually. • If you have a voice mail service phone line with the device, you might have one of the following problems: ◦ Your answering machine might not be set up properly with - HP 6500 | User Guide - Page 218
for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. 214 Maintain and troubleshoot - HP 6500 | User Guide - Page 219
your answering machine to a low number of rings and the device to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call HP Digital Imaging monitor is turned on at all times. Solve fax problems 215 - HP 6500 | User Guide - Page 220
Make a copy of the fax. If the copy is correct, the recipient's fax machine may have a problem. If the copy is blank, the scanner glass, scanner lid backing, or automatic document feeder need to be If the self-test page printed incorrectly, see Solve printing problems. 216 Maintain and troubleshoot - HP 6500 | User Guide - Page 221
print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand Problems connecting to a wired network • If the Link light on the network connector does not turn on, make sure that all of the "General network troubleshooting - HP 6500 | User Guide - Page 222
help solve the problem. Advanced wireless troubleshooting If you have tried the suggestions provided in the Basic troubleshooting section and are the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) 218 Maintain and troubleshoot - HP 6500 | User Guide - Page 223
of connections, along with the IP address and other status information. If Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information, click the Help button in the window. To check a wireless connection 1. Make - HP 6500 | User Guide - Page 224
the HP device is on the network 1. If the HP device supports Ethernet networking and is connected to an Ethernet network, make sure an not connected to a network. Run the Wireless Network Test (using the instructions at the beginning of this section) and follow any recommendations. The URL shown - HP 6500 | User Guide - Page 225
over the network (such as to print) to see if your network setup was successful. c. If you cannot access the EWS or are still having problems using the HP device over the network, continue to the next section regarding firewalls. Check to see if the firewall software is blocking communication If - HP 6500 | User Guide - Page 226
4. Scroll down the list of services, right click HP Network Devices Support, and then click Restart. 5. After the service restarts, try using the HP device over the network again. If you are able to use the HP device over the network, your network setup was successful. 222 Maintain and troubleshoot - HP 6500 | User Guide - Page 227
MAC addresses. Solve photo (memory card) problems If the following topics do not help, see Support and warranty for information about HP support. NOTE: If you are starting a memory card operation from a computer, see the software Help for troubleshooting information. • The device cannot read the - HP 6500 | User Guide - Page 228
another pin, replace the memory card reader or have the device serviced. For more information, see Support and warranty. ◦ Make sure that only one memory card has corrupt. Solve device management problems This section provide solutions to common problems that involve managing the device troubleshoot - HP 6500 | User Guide - Page 229
. If a time-out response appears, the IP address is incorrect. Troubleshoot installation issues If the following topics do not help, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions Hardware installation suggestions - HP 6500 | User Guide - Page 230
device driver from the HP Web site (www.hp.com/support). Check or perform the following • Make sure the the device driver from the HP Web site (www.hp.com/ support). • In the Windows device manager, make sure that the USB is running one of the supported operating systems. • Make sure that the - HP 6500 | User Guide - Page 231
Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • Make sure that you are printing with media that meets specifications. For more information, see Select print media. • Make sure that you are printing with media that is not - HP 6500 | User Guide - Page 232
jam. 6. After clearing the jam, close all covers, turn on the device (if you turned it off) and resend the print job. 228 Maintain and troubleshoot - HP 6500 | User Guide - Page 233
the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the device. For more information, see Understand specifications for supported media. Errors • Printhead Problem • Incompatible Printhead - HP 6500 | User Guide - Page 234
Printer Offline • Printer Paused • Sensor issue • Sensor failure • Previously used genuine HP cartridge • Ink Service Capacity Warning • Document failed to print • General printer error Printhead Problem The printhead appears to be missing or damaged Use the following to correct the error: Advanced - HP 6500 | User Guide - Page 235
Advanced printhead maintenance WARNING! Only reinstall the printhead as part of the procedure for Printhead Problem error messages To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges - HP 6500 | User Guide - Page 236
and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. 232 Maintain and troubleshoot - HP 6500 | User Guide - Page 237
To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b. Use a fresh, lightly dampened, lint-free cloth to - HP 6500 | User Guide - Page 238
: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 234 Maintain and - HP 6500 | User Guide - Page 239
. 11. Close the ink cartridge door. Fax Memory Full The device's memory is full Use the following to correct the error: Solve fax problems Device Disconnected Use the following to correct the error: Hardware installation suggestions Ink Alert Choose your error • HP recommends you have a replacement - HP 6500 | User Guide - Page 240
, and then contact HP support. Go to www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead or the ink delivery system failed and the product can no longer print. 236 Maintain and troubleshoot - HP 6500 | User Guide - Page 241
quality becomes unacceptable. For information on recycling used ink supplies, see HP inkjet supplies recycling program. Cartridge Problem The following cartridge has a problem Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program - HP 6500 | User Guide - Page 242
inkjet supplies recycling program Incompatible Cartridge(s) The following cartridges are not intended for use in this printer as it is currently configured 238 Maintain and troubleshoot - HP 6500 | User Guide - Page 243
Use the following to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error: To check if the printer is paused or offline (Windows) 1. Depending upon your operating - HP 6500 | User Guide - Page 244
the problem, continue trying the remaining solutions until the issue is resolved. • Clean the sensor • Clean the sensor windows on the ink cartridges • Contact HP support for service. Go to: www.hp.com/support. satisfactory, run the cleaning procedure from the toolbox. 240 Maintain and troubleshoot - HP 6500 | User Guide - Page 245
ink service capacity. Document failed to print The job failed to print due to an error in the printing system. Solve printing problems. General There was a problem with the product. Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support. If prompted - HP 6500 | User Guide - Page 246
cartridge numbers that work with your printer, see the cover of the user manual that came with your HP printer. To order supplies online or create ordering of HP supplies. NOTE: Ordering cartridges online is not supported in all countries/regions. However, many countries have information on - HP 6500 | User Guide - Page 247
Status, and then click Estimated Ink Levels. The My Cartridges tab lists the currently installed cartridges. The All Cartridges tab lists all supported cartridges for the device. ◦ Toolbox (Windows): Click the Estimated Ink Levels tab, and then click the Cartridge Details button to view information - HP 6500 | User Guide - Page 248
and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following - HP 6500 | User Guide - Page 249
Warranty Warranty 245 - HP 6500 | User Guide - Page 250
be found on the product as indicated: For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product. 246 Support and warranty - HP 6500 | User Guide - Page 251
troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP all-in-one 3. Call HP support. Support in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan). To assist our - HP 6500 | User Guide - Page 252
printer settings or properties dialog box, and click the About tab.) 6. If you have a problem printing from a particular application, note the application and version number. HP support by phone 'The phone support numbers and associated costs listed here are those in effect at time of publication - HP 6500 | User Guide - Page 253
most current list of telephone support numbers, see www.hp.com/support. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ $IULTXH IUDQFRSKRQH $UJHQWLQD %XHQRV$LUHV $UJHQWLQD $XVWUDOLD $XVWUDOLD RXWRIZDUUDQW ˜VWHUUHLFK SP %HOJL - HP 6500 | User Guide - Page 254
cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP all-in-one at - HP 6500 | User Guide - Page 255
HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see Pack the device. HP Korea customer support Obtain HP telephone support 251 - HP 6500 | User Guide - Page 256
Appendix B Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The control-panel faceplate • The duplexer - HP 6500 | User Guide - Page 257
3. Remove the control-panel faceplate as follows: a. Lift the scanner lid. b. Use either your finger or insert a thin object in the tab on the upper right corner of the controlpanel faceplate to pry the control-panel faceplate off. Prepare the device for shipment 253 - HP 6500 | User Guide - Page 258
See the setup poster that came with the device for instructions on how to attach your control-panel faceplate. The replacement device might come with instructions for setting up your device. Remove the rear access ▲ Lift the output tray, and gently pull it out of the device. 254 Support and warranty - HP 6500 | User Guide - Page 259
shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your - HP 6500 | User Guide - Page 260
size scanner glass and duplexer: 8.6 kg (19 lb) Product features and capacities Feature Connectivity Ink cartridges Supply yields Device languages Font support Duty cycle Capacity • USB 2.0-compliant high speed • Wireless 802.11b/g • Wired network Four ink cartridges (black, yellow, magenta, cyan - HP 6500 | User Guide - Page 261
MB RAM, 410 MB free hard disk space, Microsoft Internet Explorer 6.0 • Microsoft® Windows x64 Service Pack 1: AMD Athlon 64 or AMD Opteron processor, Intel Xeon or Pentium processor with Intel EM64T support, 512MB RAM, 290 MB free hard disk space, Microsoft Internet Explorer 6.0 • Microsoft Windows - HP 6500 | User Guide - Page 262
disk space, Microsoft Internet Explorer 6.0 or later • Microsoft® Windows® XP x64 Service Pack 1: AMD Athlon 64 or AMD Opteron processor, Intel Xeon processor with Intel EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 512MB RAM, 290 MB free hard disk space, Microsoft Internet - HP 6500 | User Guide - Page 263
(varies by model, based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by model). • Automatic no-answer redial one time (varies by model - HP 6500 | User Guide - Page 264
) 200 x 200 Very Fine (dpi) 300 x 300 Fine (dpi) 196 x 203 200 x 200 200 x 200 Fax to PC Specifications • Supported file type: Uncompressed TIFF • Supported fax types: black-and-white faxes Standard (dpi) 196 x 98 200 x 200 Scan specifications • Image editor included • Integrated OCR software - HP 6500 | User Guide - Page 265
) NOTE: Approaching any of the recommended maximums on a memory card might cause the performance of the device to be slower than expected. Supported memory card types • Memory Stick, Memory Stck Duo, Memory Stick Pro, MagicGate Memory Stick Duo • Memory Stick Micro (requires adapter, sold separately - HP 6500 | User Guide - Page 266
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power - HP 6500 | User Guide - Page 267
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - HP 6500 | User Guide - Page 268
Appendix D Notice to users in Japan about the power cord Toxic and hazardous substance table LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach - HP 6500 | User Guide - Page 269
will be given advance notice so you will have the opportunity to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company might ask you to disconnect - HP 6500 | User Guide - Page 270
Appendix D Notice to users of the Canadian telephone network Note à l'attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d'Industrie Canada. Le numéro d' - HP 6500 | User Guide - Page 271
. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer DTMF tone dialing and loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended to use this equipment only - HP 6500 | User Guide - Page 272
be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of - HP 6500 | User Guide - Page 273
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • Low Voltage Directive 2006/95/EC • EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter - HP 6500 | User Guide - Page 274
Appendix D All-in-One) . This regulatory number should not be confused with the marketing name (HP Officejet 6500 All-in-One) or product number. 270 Regulatory information - HP 6500 | User Guide - Page 275
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier's Name: Supplier's Address: Hewlett-Packard Company DoC#: SNPRC-0801-01-A 60, Alexandra Terrace, # 07-01 The Comtech, Singapore 118502 declares, that the product Product Name: Regulatory - HP 6500 | User Guide - Page 276
Appendix D DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier's Name: Supplier's Address: declares, that the product Product Name: Regulatory Model Number:1) Product Options: Hewlett-Packard Company DoC#: SNPRC-0801-02-A 60, Alexandra Terrace, # 07-01 The Comtech, - HP 6500 | User Guide - Page 277
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and - HP 6500 | User Guide - Page 278
more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union - HP 6500 | User Guide - Page 279
qualification status for this product, see the Product Data Sheet or Specification Sheet. Qualified produicts are also listed at http://www.hp.com/go/energystar. Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to - HP 6500 | User Guide - Page 280
Appendix D Third-party licenses Expat Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, - HP 6500 | User Guide - Page 281
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT - HP 6500 | User Guide - Page 282
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed - HP 6500 | User Guide - Page 283
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING - HP 6500 | User Guide - Page 284
feeder clean 160 feeding problems, troubleshoot 160 10 x 15 cm photo paper copy 86 4 x 6 inch photo paper copy 86 A accessibility 13 accessories part numbers 242 self-test diagnostic page 101 acoustic emissions 261 Add Printer installation 133 ADF media sizes supported 30 ADF (automatic document - HP 6500 | User Guide - Page 285
206 critical error messages 21 custom-sized media guidelines 30 print on 36 sizes supported 33 customer support electronic 244 phone support 247 warranty 250 cut-off pages, troubleshoot 166 D dark images, troubleshoot copies 199 scans 203 darken copies 88 faxes 60 date stamp print from memory card - HP 6500 | User Guide - Page 286
log, print 81 manual receive 62 modem problems poor print quality 182 Fax to Mac activate 68 modify 68 Fax to PC activate 68 modify 68 fit to page 87 FoIP 78 fonts supported 256 forwarding faxes 65 G glass, scanner clean 159 load originals 24 locating 14 grainy or white bands on copies, troubleshoot - HP 6500 | User Guide - Page 287
154 print quality report 154 printhead 151 replace ink cartridges 145 manual faxing receive 62 send 54, 55 margin shift copies 90 margins selecting 29 skewed pages 196 specifications 30 supported sizes 30 troubleshoot feeding 196 types and weights supported 33 memory deleting faxes 64 reprint faxes - HP 6500 | User Guide - Page 288
tray locating 14 media supported 34 remove 254 P packing the device 255 pages per month (duty cycle) 256 paper feed fails 192 jams 227, 229 legal to letter copy 88 recommended copy types 86 size, set for fax 65 paper size copy setting 86 paper-feed problems, troubleshoot 195 parallel phone systems - HP 6500 | User Guide - Page 289
printer, align 152 printhead clean 151 printing slow, troubleshoot 195 problems print 167 processor specifications 257 pulse dialing 73 Q 71 automatically 61 blocking numbers 66 forwarding 65 manually 62 polling 64 rings to answer 72 troubleshoot 210, 213 recycle print cartridges 273 red eye - HP 6500 | User Guide - Page 290
/regions with 105 setup types 106 Services tab, Toolbox (Windows) 96 settings troubleshoot copies 199 scan 203 stripes on scans, troubleshoot 202 subscriber identification code 71 supplies order online 242 self-test diagnostic page 101 status 93 yields 256 support. See customer support support - HP 6500 | User Guide - Page 291
Services tab 96 transparencies copy 86 tray capacity 33 media sizes supported 30 media types and weights supported 33 tray 1 load media 35 trays capacities 33 clear jams 227 load media 35 locating 14 media sizes supported 30 paper guides illustration 14 troubleshoot 101 paper-feed problems 195 power - HP 6500 | User Guide - Page 292
system requirements 257 uninstall software 141 Windows Image Application (WIA), scan from 46 wireless communication advanced wireless troubleshooting 218 basic wireless troubleshooting 218 Ethernet setup 137 radio, turn off 103 reducing interference 138 regulatory information 267 security 140 set - HP 6500 | User Guide - Page 293
- HP 6500 | User Guide - Page 294
© 2009 Hewlett-Packard Development Company, L.P. www.hp.com/support Podręcznik użytkownika
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E709
User Guide
OFFICEJET
6500