HP CP3505 HP Color LaserJet CP3505 Series Printers - User Guide
HP CP3505 - Color LaserJet Laser Printer Manual
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- HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 1
HP Color LaserJet CP3505 User Guide - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 2
- HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 3
HP Color LaserJet CP3505 User Guide - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 4
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 5
...23 Diagnostics menu ...25 Change control-panel configuration settings 26 Tray Behavior menu options 26 Set the Use Requested Tray feature 26 Set the Manually Feed Prompt feature 27 Set the PS Defer Media feature 27 Set the Use Another Tray feature 27 Set the Size/Type Prompt feature 27 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 6
USB 47 Install Macintosh software for networks 47 Remove software from Macintosh operating systems 48 Supported utilities for Macintosh 48 Embedded Web server 48 Use features in the Macintosh printer the page (duplex printing 51 Set the color options ...51 Use the Services menu ...52 iv ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 7
...55 Connect the network cable 55 Configure the network product 55 Manually configure TCP/IP parameters from the printer control panel 55 Set 58 6 Paper and print media Understand paper and print media use 60 Supported paper and print media sizes 61 Custom paper sizes ...62 Special paper or - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 8
settings for automatic 2-sided printing 95 Print on both sides manually 96 Options for binding 2-sided printing jobs 96 Print multiple pages options ...98 Using the HP Digital Imaging Options dialog box 99 Use the Services tab ...100 9 Color Use color ...102 HP ImageREt ...102 Media selection - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 9
Web server sections 113 Use HP Easy Printer Care Software 116 Supported operating systems 116 Open HP Easy Printer Care Software 116 HP Easy memory ...130 Verify the DIMM installation 130 11 Problem solve Basic troubleshooting checklist ...132 Factors that affect printer performance 132 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 10
-quality problems associated with toner buildup inside the printer 179 Print-quality-troubleshooting pages 179 Calibrate the printer ...180 Appendix A Supplies and accessories Parts and supplies ...182 Ordering by using the embedded Web server 183 Appendix B Service and support Hewlett-Packard - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 11
Ozone production ...201 Power consumption ...201 Toner consumption ...201 Paper use ...201 Plastics ...201 HP LaserJet print supplies 201 Return and recycling instructions 202 United States and Puerto Rico 202 Multiple returns (two to eight cartridges 202 Single returns 202 Shipping 202 Non-US - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 12
x ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 13
1 Printer basics ● Product comparison ● Product features ● Product walkaround ENWW 1 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 14
Product comparison The HP Color LaserJet CP3505 is available in the configurations described below. Table 1-1 HP Color LaserJet CP3505 configurations HP Color LaserJet CP3505 HP Color LaserJet CP3505n HP Color LaserJet CP3505dn HP Color LaserJet CP3505x ● 22 ppm (letter-size) or 21 ppm (A4) - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 15
LaserJet CP3505x: 384 MB RAM ● Graphic display ● Control-panel help ● Windows and Macintosh printer drivers ● Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only) ● HP PCL 5c ● HP PCL 6 ● PostScript 3 emulation ● Fonts, forms, and - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 16
HP print cartridges at cartridge installation. Accessibility ● Internet-enabled supply-ordering capabilities (using HP Easy Printer Care Software) ● The online user guide is compatible with text screen-readers. ● Print cartridges can be installed and removed by using one hand. ● All doors and - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 17
Product walkaround The following illustrations identify the locations and names of key printer components. Figure 1-1 Front view (shown with optional 500-sheet paper feeder) 1 2 3 4 5 6 7 8 1 Output bin extender 2 Output bin 3 Top cover 4 Printer control panel 5 Front door 6 Tray 1 (holds - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 18
Figure 1-2 Back and side view 1 2 3 4 5 1 On/off switch 2 Power connection 3 EIO slot 4 Hi-Speed USB 2.0 port 5 Network port (available on the HP Color LaserJet CP3505n, CP3505dn, and CP3505x) Figure 1-3 Sample model and serial number label serial number Model name HP Color LaserJet CP3505 6 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 19
HP Color LaserJet CP3505n HP Color LaserJet CP3505dn HP Color LaserJet CP3505x CB442A CB443A CB444A ENWW Product walkaround 7 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 20
8 Chapter 1 Printer basics ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 21
2 Control panel ● Control-panel overview ● Control-panel menus ● Retrieve Job menu ● Information menu ● Paper Handling menu ● Configure Device menu ● Diagnostics menu ● Change control-panel configuration settings ● Use the printer control panel in shared environments ENWW 9 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 22
Control-panel overview The control panel provides controls for printer functions and shows messages about the printer, print jobs, and supplies status. Figure 2-1 Control panel buttons and lights 12 3 45 6 78 12 11 ? 10 9 Number 1 Button or light Stop button 2 Menu button 3 Ready light - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 23
printing tasks from the computer through the printer driver or any software program. Use the control panel to access printer features not supported by the printer driver or software program. Any changes that you make from the computer will override the printer control-panel settings. Control - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 24
The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow). When a non-HP print cartridge is installed, a ? might appear instead of the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 25
information about a menu. The main menus are shown in the following table. Main menus SHOW ME HOW RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE ENWW Control-panel menus 13 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 26
Retrieve Job menu NOTE: This menu appears only if the printer has a hard disk installed. Use the RETRIEVE JOB menu to print or delete stored jobs from the control panel. Menu item Value ALL PRIVATE JOBS Description ALL PRIVATE JOBS appears if you have more than one stored - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 27
Information menu Use the INFORMATION menu to gain access to and print specific printer information. Sub-menu Description PRINT MENU MAP Prints the control-panel menu map, which shows the layout and current settings of the control-panel menu items. See Information pages on page 110. PRINT - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 28
sizes appears. Configures the paper size for tray 2 or optional tray 3. The default size is letter or A4, depending on the country/region. See Supported paper and print media sizes on page 61 for a complete list of available sizes. A list of available types appears. Configures the paper type for - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 29
LaserJet CP3505dn and CP3505x only) OVERRIDE A4/ LETTER SHORT EDGE NO YES MANUAL FEED OFF ON COURIER FONT REGULAR DARK WIDE A4 NO PRINT PS ERRORS . The default is NO. The default is OFF. Setting it to ON makes MANUAL FEED the default for jobs that do not select a tray. You can override this - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 30
Menu item Values FONT SOURCE FONT NUMBER FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES MEDIA SOURCE MAPPING Description ORIENTATION determines long-edge versus short-edge page layout. The default is PORTRAIT. FONT SOURCE selects the source of the font used on the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 31
Print Quality sub-menu Use this menu to adjust all aspects of print quality, including calibration, registration, and color half tone settings. Menu item Values Description ADJUST COLOR HIGHLIGHTS MIDTONES Modifies the half tone settings for each color. The default for each color is 0. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 32
PAGE (HP Color LaserJet CP3505dn and CP3505x only) Description Prints a cleaning page to be used for cleaning the printer. This page contains instructions for processing the cleaning page. See Clean the printer on page 126 for more information. For duplexing printers, this command creates and - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 33
setting to configure the trays to behave like trays in some previous HP printers.) The default for USE REQUESTED TRAY is EXCLUSIVELY. The default for MANUALLY FEED PROMPT is ALWAYS. PS DEFER MEDIA affects how paper is handled when printing from an Adobe® PS print driver. ENABLED uses HP's paper - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 34
Menu item OPTIMUM SPEED/ENERGY USAGE DISPLAY BRIGHTNESS PERSONALITY CLEARABLE WARNINGS AUTO CONTINUE REPLACE SUPPLIES ORDER AT COLOR SUPPLY OUT JAM RECOVERY Values Description SATURDAY SUNDAY FASTER FIRST PAGE SAVE ENERGY Affects print speed by defining whether the fuser cools between jobs. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 35
Menu item RAM DISK LANGUAGE Values Description AUTO OFF Determines how the RAM disk feature is configured. Select AUTO to allow the printer to determine the optimal RAM disk size based on the amount of available memory. OFF disables the RAM disk, but a minimal RAM disk is still available. The - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 36
Menu item Values ON Description 24 Chapter 2 Control panel ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 37
of print-quality assessment pages that help troubleshoot many print-quality problems. TROUBLESHOOTING PRINT DIAGNOSTICS Prints the diagnostics page. MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST Tests the printer paper-handling features, such as the configuration of the trays. Allows a service - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 38
FIRST to allow the printer to pull from a second tray if the specified tray is empty or contains a different media type or size. ● MANUALLY FEED PROMPT: If you select ALWAYS (the default value), the system always generates a prompt before pulling from the multipurpose tray. If you select UNLESS - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 39
DEVICE, and then press . 3. Press to highlight SYSTEM SETUP, and then press . 4. Press to highlight TRAY BEHAVIOR, and then press . 5. Press to highlight MANUALLY FEED PROMPT, and then press . 6. Press or to select ALWAYS or UNLESS LOADED. 7. Press to save the selected behavior, and then press Menu - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 40
6. Press 7. Press or to select DISPLAY or DO NOT DISPLAY. to save the selected behavior, and then press Menu to return to the Ready state. Set the Duplex Blank Pages feature 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press . 3. Press to highlight SYSTEM SETUP, and then press . - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 41
5. Press or to select the appropriate personality, and then press 6. Press Menu to return to the Ready state. to set the personality. Clearable Warnings feature Use this feature to determine the display time of control-panel clearable warnings by selecting ON or JOB. The default value is JOB. ● ON - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 42
Replace Supplies feature The printer has three options for low or exhausted supplies status: ● STOP AT OUT (the default setting): The printer continues printing while a print cartridge is low. When the cartridge is out, the printer cannot print. ● STOP AT LOW: The printer pauses until you replace - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 43
Language feature The option to set the default language might appear when the printer is turned on for the first time, depending on the country/region in which you purchased the printer. As you scroll through the available options, the list appears in the language that is highlighted. When the list - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 44
Use the printer control panel in shared environments If your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system administrator before making changes to control-panel settings. Changing control-panel settings could - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 45
operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Install the Windows software ● Remove software for Windows ● Supported utilities ● Software for other - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 46
Supported operating systems for Windows The product comes with software for the following Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to http://www.microsoft.com/. ● Windows XP (32-bit) ● Windows XP (64 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 47
printer drivers for Windows ● PCL 5 ● PCL 6 ● PS level 3 emulation The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver. ENWW Supported printer drivers for Windows 35 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 48
5 printer driver for general office printing. ● Use the HP postscript level 3 emulation driver for printing from postscript level 3 emulation needs, or for postscript flash font support. 36 Chapter 3 Software for Windows ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 49
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 50
Change printer-driver settings for Windows To change the settings for all print jobs until the software program is closed To change the default settings for all To change the device configuration print jobs settings 1. On the File menu in the software program, click Print. 2. Select the driver, - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 51
CD-ROM drive). ◦ Click OK. 3. When prompted, click Install Printer and follow the instructions on the computer screen. 4. Click Finish when the installation has completed. 5. You might need go to http://www.hp.com/support/ cljcp3505 for help or more information. Install Windows software for networks The software - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 52
). ◦ Click OK. 5. When prompted, click Install Printer and follow the instructions on the computer screen. 6. Click Finish when installation has completed. 7. You in the printer box, or go to http://www.hp.com/support/ cljcp3505 for help or more information. Software installation types for Windows - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 53
Remove software for Windows 1. Click Start, and then click All Programs. 2. Click HP, and then click HP Color LaserJet CP3505. 3. Click Uninstall HP Color LaserJet CP3505, and then follow the onscreen instructions to remove the software. ENWW Remove software for Windows 41 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 54
a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host Setting up alerts ● Viewing device documentation ● Gaining access to troubleshooting and maintenance tools You can view HP Easy Printer Care Software - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 55
● Online Web registration Macintosh OS ● The HP Printer Utility - change device settings, view status, and set up printer-event notification from a Mac. This utility is supported for Mac OS X V10.2 and later. ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 56
Software for other operating systems OS UNIX Linux OS/2 Software For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. For information, go to www.hp.com/go/linuxprinting. The OS/2 drivers are available from - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 57
4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ENWW 45 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 58
: ● Mac OS X V10.2.8, V10.3, V10.4 and later NOTE: For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 59
run automatically, double-click the CD icon on the desktop. 3. Double-click the Installer icon in the HP LaserJet Installer folder. 4. Follow the instructions on the computer screen. USB printer queues are created automatically when the device is attached to the computer. However, the queue will use - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 60
device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the device in the address line of - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 61
Use features in the Macintosh printer driver Create and use printing shortcuts in Macintosh Use printing shortcuts to save the current printer driver settings for reuse. Create a printing shortcut 1. On the File menu in the software program, click Print. 2. Select the driver, and then click - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 62
Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 63
for Windows on page 38). 3. On the Finishing pop-up menu, select the Manual Duplex option. NOTE: If the Manual Duplex option is not enabled, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears on the computer screen before replacing the output - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 64
Launch. The embedded Web server opens to the page that provides the information for the task that you selected. 4. To go to various support Web sites for this device, select an Internet Services option from the dropdown list, and then click Go!. 52 Chapter 4 Use the product with Macintosh ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 65
5 Connectivity ● USB configuration ● Network configuration ENWW 53 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 66
USB configuration All printer models support USB connections. The USB port is on the right side of the printer. Connect the USB cable Plug the USB cable into the printer. Plug - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 67
Use the embedded Web server on page 113. For a complete list of supported networks and for instructions on configuring network parameters from software, see the HP Jetdirect Embedded Print Server Administrator's Guide. The guide comes with printers in which an HP Jetdirect embedded print server is - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 68
to highlight TCP/IP, and then press . 6. Press to select IPV4 SETTINGS. 7. Press to select CONFIG METHOD. 8. Press to highlight MANUAL, and then press . 9. Press to highlight MANUAL SETTINGS, and then press . 10. Press to highlight SUBNET MASK, and then press . 11. Press the or arrow to increase or - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 69
to select CONFIG METHOD. 8. Press to highlight MANUAL, and then press . 9. Press to highlight MANUAL SETTINGS, and then press . 10. Press state. Disable network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 70
a printer directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through the HP Web Jetadmin software. NOTE: Configure the card either through - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 71
Guide. The guidelines can be downloaded from http://www.hp.com/support/ljpaperguide/. CAUTION: Using media that does not meet Hewlett-Packard's specifications might cause problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 72
paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 73
68 x 10.63 inches) 8.5 x 13 (custom) Custom 216 x 330 mm (8.5 x 13 inches) (148 - 216) x (210 - 356) mm ((5.83 - 8.5) x (8.27 - 14) inches) Table 6-2 Supported envelopes and postcards Size Dimensions Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 74
within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes. 62 Chapter 6 Paper and print media ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 75
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 76
Load media The following sections describe how to load media into the different input trays. CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. Load tray 1 (multipurpose tray) Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 77
out the tray extender and, if necessary, open the additional tray extender. 4. Slide the width guides slightly wider than the print media. 5. Place print media into the tray with the side to Print on both sides of the paper (duplex printing) on page 95 for loading instructions. ENWW Load media 65 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 78
they lightly touch the print media stack on both sides without bending it. Make sure that the media fits under the tabs on the width guides. CAUTION: Wait for the printer to finish printing before closing tray 1 (optional). Closing the tray before the printer finishes can cause jams. Load envelopes - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 79
2. Slide out the tray extender and, if necessary, open the additional tray extender. 3. Set the paper-width guides. 4. Load as many as 10 envelopes in the center of tray 1 with the side to be printed on facing down, with the stamp area farthest - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 80
touch the envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs on the guides. Load tray 2 Tray 2 holds up to 250 sheets of standard paper and adjusts for many sizes. CAUTION: The paper path for tray 3 passes through tray 2. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 81
the arrow points to the size that you are loading. 4. Move the side width guides until the arrow on the right width guide points to the size that you are loading. 5. Load the media into the tray on both sides of the paper (duplex printing) on page 95 for loading instructions. ENWW Load media 69 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 82
6. Make sure that the stack of media is flat and that the media is below the height tabs. 7. Slide the tray back into the printer. Load tray 3 Optional tray 3 holds up to 500 sheets of standard paper and adjusts for many sizes. Tray 3 is installed underneath tray 2. When tray 3 is installed, the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 83
2. Raise the output bin extension. 3. Adjust the length guide until the arrow points to the size that you are loading. 4. Move the side width guides until the arrow on the right width guide points to the size that you are loading. ENWW Load media 71 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 84
front of the tray. NOTE: If you are duplex printing, see Print on both sides of the paper (duplex printing) on page 95 for loading instructions. 6. Make sure that the stack of media is flat in the tray at all four corners, and keep it below the height tabs. 7. Slide the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 85
, be sure that the media meets the specifications for duplex printing. See Special paper or print media guidelines on page 63. The following instructions are for configuring the trays at the printer control panel. You can also configure the trays from your computer through the embedded Web server - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 86
There are three steps to set up custom paper. When all are completed, the display returns to the PAPER HANDLING menu. After a custom size is set for a tray, the printer retains the setting until you change it in the control panel. 2 y x 1 1 X dimension 2 Y dimension Unit of measure 1. Press 2. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 87
are reset. Set a custom size in tray 2 or tray 3 1. Open the tray and place the media face-up in the tray. 2. Set the media length guides to the appropriate non-standard position and close the tray. 3. When the tray configuration message appears, press . 4. Press to change ANY CUSTOM to CUSTOM, and - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 88
After the unit of measure is set properly, set the X dimension as follows: 6. Press or to highlight the correct value, and then press . If the value entered is outside the valid range, Invalid value appears for two seconds. The controlpanel display prompts you to enter another value. After the X - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 89
Transparency ● The printer does not stop any pages for sensing but distinguishes between transparencies (Transparency mode) and paper (Normal mode). ● This is the fastest mode and is useful for high-volume printing in Normal mode. Tray 2 or tray 3 sensing Expanded sensing ● The printer stops the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 90
78 Chapter 6 Paper and print media ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 91
7 Use product features ● Sleep Delay and Sleep Mode features ● Manage stored jobs ENWW 79 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 92
Sleep Delay and Sleep Mode features The SLEEP DELAY feature determines how long the printer must be inactive before it switches to sleep mode to reduce power consumption. You can set the length of time before the printer goes into sleep mode to one of the following settings: ● 1 MINUTE ● 15 MINUTES - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 93
Manage stored jobs NOTE: This feature is available only for printers with installed hard drives. To store print jobs on the printer, use the Job Storage tab in the printer driver Properties dialog box. After a job is stored, you can print it or delete it from the printer control panel. Print a - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 94
82 Chapter 7 Use product features ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 95
printing) ● Print multiple pages on one sheet of paper in Windows ● Setting the color options ● Using the HP Digital Imaging Options dialog box ● Use the Services tab ENWW 83 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 96
Media type and tray loading Minimum media dimensions are 148 x 210 mm (5.83 x 8.27 inches). Maximum media dimensions are 216 x 356 mm (8.5 x 14 inches). Table 8-1 Tray 1 media information Media type Media specifications Media quantity Driver settings Paper orientation Paper and cardstock, - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 97
Table 8-2 Tray 2, tray 3, and tray 4 media information (continued) Media type Media specifications Media quantity Driver settings Glossy Range: 106 g/m2 (28 lb) bond to 120 g/m2 (32 lb) bond (tray 2), or 200 sheets (tray 3) Maximum stack height: 100 sheets (tray 2), or 200 sheets (tray 3) - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 98
Access the printer driver For information about opening the printer driver, see Change printer-driver settings for Windows on page 38. 86 Chapter 8 Print tasks ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 99
Control print jobs In Windows, three settings affect how the printer driver pulls media when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 100
through your software, they might be waiting in a print queue (for example, in Windows Print Manager). See the software documentation for specific instructions about canceling a print request from the computer. If a print job is waiting in a print queue (computer memory) or print spooler (Windows - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 101
Use different paper and print covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. On the File menu in the software program, click Print. 2. Select - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 102
Print a blank first page 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Paper/Quality tab. 4. In the Special pages list box, click Covers. 5. Click Settings. 6. Select the settings that you want to use to add - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 103
Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. From the Effects tab, click the Watermarks drop- - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 104
Create and use printing shortcuts in Windows Use printing shortcuts to save the current driver settings for reuse. Shortcuts are available on most printer-driver tabs. You can save up to 25 printing shortcuts. Create a printing shortcut 1. On the File menu in the software program, click Print. 2. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 105
Resize documents Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 106
Set a custom paper size from the printer driver 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper or Paper/Quality tab, click Custom. 4. On the Custom Paper Size window, type the name of the custom paper size. 5. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 107
in your software program or printer driver. To select 2-sided printing from the printer driver, the driver must be configured correctly. For instructions, see the online Help for the printer driver. 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press . 3. Press to select PRINTING - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 108
see Change printer-driver settings for Windows on page 38). 3. On the Finishing tab, select Print on Both Sides (manually). 4. Click OK. 5. Send the print job to the product. Follow the instructions in the pop-up window that appears before feeding the output stack into tray 1 for printing the second - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 109
Print multiple pages on one sheet of paper in Windows You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the section for Document - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 110
interpreted and printed from software programs. You can choose either Automatic or Manual color options. For more information, see Manage color on page 104. systems that support color-management systems. This setting is recommended for printing all color documents. ● Select Manual to adjust - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 111
Using the HP Digital Imaging Options dialog box Use HP Digital Imaging Options to print better-quality photos and images. NOTE: HP Digital Imaging Options are available for Windows 2000, Windows XP, Windows Server 2003, and Vista. The following options are available on the HP Digital Imaging Options - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 112
life remaining for each supply, and information for ordering supplies. For more information, see Use the embedded Web server on page 113. In the Internet Services area, select an option from the list to go to various support Web sites for this device. Click Go!. 100 Chapter 8 Print tasks ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 113
9 Color ● Use color ● Manage color ● Match colors ENWW 101 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 114
appear on a page and uses halftone and color settings that provide the best print quality for each object. In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer driver. Standard red-green-blue (sRGB) Standard red-green-blue (sRGB) is a worldwide color - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 115
Print in four colors (CMYK) Cyan, magenta, yellow, and black (CMYK) are the inks that a printing press uses in four-color printing. Graphic arts (printing and publishing) environments typically use CMYK data files to provide rich, saturated colors for text and graphics. The printer uses the PS - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 116
, see your printer driver online Help. NOTE: Automatic is the default setting and is recommended for printing all color documents. Use the Manual color adjustment option to adjust the neutral-gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. To gain access - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 117
Table 9-1 Manual color options (continued) Setting description Setting options Neutral Grays ● The to print raster objects, such as .BMP, .TIF, or .GIF files. ● Adobe RGB (1998) instructs the printer to use the best color matching for documents or images that are in the Adobe RGB color space - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 118
6. Press to select one of the following options: ● DISABLE COLOR: This setting denies the printer color capabilities to all users. ● ENABLE COLOR: This is the default setting, which allows all users to use the printer color capabilities. ● COLOR IF ALLOWED: This setting allows the network - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 119
Match colors The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 120
Use the following procedure to print color samples from the printer control panel: 1. Press Menu. 2. Press to highlight INFORMATION, and then press . 3. Press to highlight PRINT CMYK SAMPLES or PRINT RGB SAMPLES, and then press . 108 Chapter 9 Color ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 121
10 Manage and maintain ● Information pages ● Configure e-mail alerts ● Use the embedded Web server ● Use HP Easy Printer Care Software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the printer ● Manage memory ENWW 109 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 122
Information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The table below provides the procedures for printing the information pages. Page description How to print the page Menu map 1. Press Menu. Shows the control- - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 123
Page description PCL or PS font list Shows which fonts are currently installed in the printer. How to print the page NOTE: This option does not appear if no mass storage devices are installed. 1. Press Menu. 2. Press to highlight INFORMATION, and then press . 3. Press to highlight PRINT PCL FONT - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 124
Configure e-mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account(s) that you specify. You can configure the following: ● The printer(s) - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 125
. You do not need Internet access to open and use the embedded Web server. Access the embedded Web server by using a network connection 1. In a supported Web browser on your computer, type the IP address for the printer in the address/ URL field. (To find the IP address, print a configuration page - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 126
Tab or section Description Information tab ● Provides printer, status, and configuration information. ● ● ● ● ● ● ● ● ● Settings tab ● Provides the ability to configure the printer from your computer. ● ● ● ● ● ● ● Device Status: Shows the printer status and shows the life - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 127
™: Connects you to the HP Web site to help you find solutions. This service analyzes your printer error log and configuration information to provide diagnostic and support information specific to your printer. Order Supplies: Connects to the HP Web site, in which you can order genuine HP supplies - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 128
. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. You can use HP Easy Printer associated with the link. Supported operating systems HP Easy Printer Care Software is supported for Windows 2000 and Windows levels. After you correct a problem with the printer, click the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 129
links. ● Provides device information, including alerts for items needing attention. Provides links to troubleshooting information and tools. Provides links to the HP Web site for registration, support, and for ordering supplies. Supplies Ordering ● window Provides access to online ● or e-mail - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 130
list. The following table describes the tasks that you can perform from these pages. Item Color Cleaning Configuration Page Supplies Status HP Support File Upload Upload Fonts Firmware Update Duplex Mode Economode Toner Density Resolution Lock Resources Stored Jobs Trays Configuration IP Settings - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 131
Item Additional Settings E-mail Alerts Description Provides access to the embedded Web server. Configures the printer to send e-mail notices for certain events. ENWW Use the HP Printer Utility for Macintosh 119 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 132
average A4-/letter-size page count based on approximately 5% coverage of individual colors. To order supplies online, go to http://www.hp.com/support/cljcp3505. Check the print-cartridge life You can check the print-cartridge life using the printer control panel, the embedded Web server, printer - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 133
For more precise levels, follow the instructions in the table below to print a supplies status page . Because they are not genuine HP products, HP cannot influence their design or control their quality. Service or repair that is required as a result of using a non-HP print cartridge will not be - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 134
. Your print cartridge might not be a genuine HP print cartridge if you notice the following: ● You are experiencing a high number of problems with the print cartridge. ● The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 135
instructions on installing supplies, see the installation guides provided with each supply item or see more information at http://www.hp.com/support/cljcp3505. CAUTION: Hewlett-Packard recommends the use of HP products in this printer. Use of nonHP products may cause problems requiring service that - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 136
2. Remove the used print cartridge from the printer. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge from side to side. CAUTION: Do not - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 137
in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 9. If you are using a non-HP print cartridge, check the printer control panel for further instructions. For additional help, see the Web sites listed in Supply replacement guidelines on - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 138
printer has a cleaning mode that can correct and prevent these types of problems. Clean the printer using the printer control panel 1. Press Menu. 2. in the menus, navigate to PRINT QUALITY using the above instructions. 7. At the printer control panel, press to highlight PROCESS CLEANING PAGE, and - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 139
Manage memory The HP Color LaserJet CP3505 Series printers have one dual inline memory module (DIMM) slot that supports up to 1 GB RAM. Use the DIMM slot to upgrade the printer with the following items: ● More printer memory: DIMMs are available in 128, 256, - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 140
2. On the right side of the printer, gently pull the black tabs together, and then pull the formatter assembly from the printer. 3. Place the formatter board on a clean, flat, grounded surface. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 141
5. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. 6. Push down on the DIMM until both latches engage the DIMM. NOTE: - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 142
8. Reconnect the power cable and USB or network cable, and then turn on the printer. 9. After installing a memory DIMM, see Enable memory on page 130. Enable memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. 1. On the Start menu, point to Settings, - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 143
● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 131 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 144
Basic troubleshooting checklist If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem: ● Is the printer connected to started guide. If you cannot find solutions to printer problems in this guide, go to http://www.hp.com/support/cljcp3505 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 145
messages can indicate the status of or problems with the printer. Message type Description to http://www.hp.com/go/ installed or you press . anticounterfeit. Service or repairs required as a result of using non-HP supplies are not persists, contact HP Support. ENWW Control-panel messages 133 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 146
from input trays on page 150. If the message persists after clearing all pages, contact HP Support. A page is jammed in tray 2. Remove tray 2, clear the jam, and then reinstall , contact HP Support. A jam has occurred inside the front door. Press for help. or 134 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 147
Recommended action See Clear jams from input trays on page 150. If the message persists after clearing all pages and exiting Help, contact HP Support. A page is jammed underneath the front cover. Open the front door and remove any jammed media. For help press 20 INSUFFICIENT MEMORY alternates - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 148
a supported DIMM. A printer command error has occurred. 1. Turn the printer off and then on. 2. If the message persists, contact HP support. A printer fan error has occurred. 1. Turn the printer off and then on. 2. If the message persists, contact HP Support. 136 Chapter 11 Problem solve - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 149
A critical hardware error has occurred. 1. Turn the printer off and then on. alternates with To continue turn off then on 2. If the problem persists, contact HP Support. 8X.YYYY EIO ERROR The EIO accessory card has encountered a 1. Turn the printer off and then on. critical error. 2. If the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 150
time you turn on the printer, the clock is not working correctly. Contact HP support. The printer administrator has enabled the control-panel security mechanism. You cannot modify control- action necessary. cleared. The printer then returns to the SERVICE menu. 138 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 151
to be closed. Close the top cover and front door. CODE CRC ERROR An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. COLOR RFU FAILED An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 152
. Press for help. or Contact HP Customer Support or your authorized HP service provider. Two or more cartridges are missing. Install other data. Press to continue printing without using the data. To solve the problem, increase the amount of memory for the device. Press for more information. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 153
Press for help. The first side of a manual 2-sided print job has Take the printed stack The printer is testing a solenoid. Install a supported memory DIMM. No action necessary. The printer has HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs that are required as a result of using - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 154
is generating the event log page. No action necessary. The printer will return to the Ready state when the page has printed. 142 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 155
is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed. Follow the instructions on the printed pages. press . 3. If the message reappears, there might be a problem with the software program. ENWW Control-panel messages 143 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 156
which supplies to be replaced. should be replaced. 2. Press for help. See Replace supplies and parts on page 123 for more information. 144 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 157
allow you to print in color. RFU LOAD ERROR An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. Rotating motor alternates with To exit press STOP key A component test is in progress; the component selected is - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 158
The tray is loaded with a media size that is 1. Make sure the media guides are different than the size for which the tray is adjusted correctly. configured. HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs required as a result of using non-HP supplies are not covered under - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 159
a file to a nonexistent directory). 3. To clear press Printing can continue. To remove this message from the display, press . If the message reappears, a problem might exist in the software program. USB STORAGE FILE SYSTEM IS FULL alternates with Ready To clear press The printer received a PJL - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 160
tray. See Configure trays on page 73. The media is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without still continues to jam, contact HP Customer Support or your authorized HP service provider. 148 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 161
Clear jams Jam locations Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clear jams from input trays on page 150. Figure 11-1 Jam locations (printer shown without optional tray 3) 1 6 5 2 3 4 1 Output bin 2 Paper path 3 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 162
. Tray 1 1. Remove the media from the tray. 2. Grasp the jammed sheet by both corners and pull. 3. Place the media stack in tray 1. 150 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 163
4. Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs. 5. Press to resume printing. Tray 2 or tray 3 1. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 164
optional tray 3. NOTE: Use tray 1 when printing on heavier paper. 7. Press to resume printing. NOTE: When printing from tray 2, printing resumes automatically. 152 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 165
Clear jams from inside the product Fuser area (top cover) 1. Open the top cover. 2. If the jammed sheet is visible, remove it and then close the top cover. 3. If the sheet is not visible, turn off the printer. WARNING! The fuser will be hot. Wait 10 minutes before proceeding. ENWW Clear jams 153 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 166
the printer. 6. Remove any jammed sheets. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. 154 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 167
7. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place. 8. Close the top cover and then turn on the printer. Front door 1. Open the front door. CAUTION: Do not place anything on the transfer unit. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 168
the registration plate to its closed position. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 156 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 169
5. Close the front door. Clear jams from the duplexer NOTE: This issue occurs only in models that provide automatic 2-sided printing. 1. Turn off the printer, and open the top cover. If any media is visible, remove it. 2. Open the front door. ENWW Clear jams 157 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 170
3. Rotate the transfer unit up and away from the front door. 4. Remove any jammed sheets from under the transfer unit. 5. Locate the green registration-plate tabs that are below the bottom print cartridge. 158 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 171
6. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 7. Close the front door and then turn on the printer. ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 172
Paper-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and accessories on page 181. For paper specifications for this printer, see Supported paper and print media sizes on - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 173
tray is configured. The guides in the tray are not against the media stack. Verify that the guides are touching the stack. The manual-feed prompt is set to ALWAYS. The printer always prompts for manual feed, even if the correct type for the tray. control panel. ENWW Paper-handling problems 161 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 174
to determine the size for which the tray is configured. The guides in the tray are not against the media stack. Verify that the guides are touching the stack. The USE REQUESTED TRAY setting on the envelopes. Store envelopes in a controlled environment. 162 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 175
page 73. See Supported paper and print media sizes on page 61 or the HP LaserJet Printer Family Print Media Specification Guide. Configure tray 1 , and then reload it into the tray. Do not fan paper. If the problem persists, replace the paper. The specific media type was not configured for the tray - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 176
does not support automatic 2-sided printing. The HP Color LaserJet CP3505 and CP3505n printers do not support automatic 2-sided Manual 2-sided printing is not enabled. The paper size that is selected does not support 2-sided (duplex) printing. Configure the printer driver to enable manual - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 177
that can help you diagnose printer problems. Page Description Paper-path-test page 8. Follow the instructions on the printed page. The event log lists the printer events, including jams, service errors, and and then press . Print-quality troubleshooting page 3. Press to highlight PRINT DIAGNOSTICS - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 178
an MS-DOS timeout error. Add a MODE command to the AUTOEXEC.BAT file. See the MS-DOS manual for additional information. The PS (PostScript emulation) personality is not selected. Select PS or AUTO for the Change control-panel configuration settings on page 26. 166 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 179
. Install the correct printer driver. The correct printer and port are not selected on the computer. Select the correct printer and port. ENWW Printer response problems 167 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 180
to a different power receptacle. A message appears that 2-sided printing is not available for the type and size selected Cause Solution The selected paper is not supported for automatic 2-sided printing. Make sure manual 2-sided printing is enabled. 168 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 181
out. 3. Push in the formatter until the black levers click into a secured position. 4. Turn on the printer. If the problem persists, go to http://www.hp.com/support/ cljcp3505 Control-panel settings do not work correctly Cause Solution The printer control-panel display is blank, even when the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 182
Guide. Go to http://www.hp.com/support/cljcp3505 for HP LaserJet Printer Family Print Media Specification Guide ordering information. When you connect, select Manuals 19. NOTE: For more information about color-quality problems see Print-quality troubleshooting on page 178. A color is missing Cause - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 183
page 180. 1. On the printer driver Color tab, in the Color Options section, select Manual. 2. Click Settings. 3. In Manual Color Options, in the Color Options section, select Default (sRGB) for each object. 4. Click video cards and drivers. See Color on page 101. ENWW Color-printing problems 171 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 184
Incorrect printer output Printer output problems Incorrect fonts print Cause The font has not been selected. Select the correct symbol set. The software program does not support the selected character Use a font that supports the character or symbol. or symbol set. Text drifts between pages - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 185
Cause Solution The printer needs to be cleaned. Clean the printer. See Clean the printer on page 126. If the problem persists, see Print-quality troubleshooting on page 178. Guidelines for printing with different fonts ● The 80 internal fonts are available in PostScript Emulation (PS) and - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 186
code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The printer name, IP address, or Rendezvous host name does not appear in the , reinstall the software. See the getting started guide for instructions. 174 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 187
that you are using. Reinstall the software. See the getting started guide for instructions. Replace the interface cable with a high-quality cable. A print This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 188
not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution Hardware troubleshooting ● Check that the printer is turned on. ● Verify that the USB cable is connected correctly. : The iMac keyboard is a nonpowered USB hub. 176 Chapter 11 Problem solve ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 189
problems Cannot change system selections Cause Solution The printer control panel locks out system software changes. Contact the network administrator. The software program does not support 3 See the printer driver online Help for instructions to configure or the 2-sided printing accessory. - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 190
troubleshooting If you are experiencing problems with print quality, the following sections might help you identify the cause of the problem. Print-quality problems associated with media Some print-quality problems the specifications for this printer. See Supported paper and print media sizes on page - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 191
started guide for operating-environment specifications. Print quality problems associated with problems, clean the printer. See Clean the printer on page 126. Print-quality-troubleshooting pages Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 192
Calibrate the printer Calibration is a printer function that optimizes print quality. If you experience any print-quality problems, calibrate the printer. 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press . 3. Press to highlight PRINT QUALITY, and then press . 4. Press to - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 193
A Supplies and accessories ● To order supplies in the U.S., go to http://www.hp.com/sbso/product/supplies. ● To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html. ● To order supplies in Canada, go to http://www.hp.ca/catalog/supplies. ● To order supplies in Europe, go to http:// - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 194
USB 2.0 printer cable (2-meter [6.5-foot] standard) HP LaserJet Printer Family Print Media Specification Guide PCL/PJL Technical Reference Package For downloadable versions, go to http://www.hp.com/ support/cljcp3505. When connected, select Manuals. 182 Appendix A Supplies and accessories ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 195
can purchase supplies and view supplies information, including part numbers and printer information. 4. Select the part numbers you want to order and follow the onscreen instructions. ENWW Ordering by using the embedded Web server 183 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 196
184 Appendix A Supplies and accessories ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 197
B Service and support ENWW 185 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 198
period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 199
these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 200
for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 201
, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 202
/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support http://www.hp.com/support/cljcp3505 Get support Order additional HP service or maintenance agreements www.hp.com/go/carepack 190 Appendix B Service and support ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 203
of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 204
tray separately. 3. Use the original shipping container and packing material, if possible. If you have already disposed of the printer packing material, contact a local mailing service for information about repacking the printer. HP recommends insuring the equipment for shipment. 192 Appendix - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 205
C Printer specifications The printer specifications provide information about the size and weight, amount of power needed and used, and noise output of the printer. The specifications also describe how the different operating modes affect power consumption, heat output, and noise output. Physical - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 206
Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This may damage the printer and void the product warranty. Table C-2 Electrical specifications for the HP Color LaserJet CP3505 printers Item 110- - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 207
Power-consumption specifications Table C-3 Power consumption (average, in watts)1 Product Model Printing2 Ready3 Sleep4 Off Heat outputReady (BTU/ hour)5 HP Color LaserJet CP3505 437 48 15 0.5 162 HP Color LaserJet 437 48 CP3505n 15 0.5 162 HP Color LaserJet 437 48 CP3505dn - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 208
Acoustic specifications Table C-4 Acoustic emissions for theHP Color LaserJet CP3505 printers Sound power level Declared per ISO 9296 Printing (20 ppm)1 LWAd = 6.4 Bels (A) [64 dB (A)] Ready LWAd = 5.4 Bels (A) [54 dB (A)] Sound pressure level: bystander position Declared per ISO 9296 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 209
Operating-environment specifications Table C-5 Operating environment specifications Environment Recommended Temperature 17 to 25° C (62.6 to 77° F) Humidity 20 to 60% relative humidity (RH) Altitude Not applicable Allowed 10 to 27° C (50 to 81° F) 10 to 70% RH 0 to 2600 m (0 to 8530 ft) - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 210
198 Appendix C Printer specifications ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 211
D Regulatory information This section contains the following regulatory information: ● FCC statement ● Environmental stewardship ● Declaration of conformity ● Country/region specific statements ENWW 199 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 212
equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 213
the print cartridge. Paper use This product's manual/optional automatic duplex feature (two-sided printing) HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print inventive, high-quality products and services that are environmentally sound, - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 214
cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight the package to a U.S. Postal Service carrier or drop off at a U.S.Postal Service Office. For more information, or HP LaserJet Printer Family Print Media Guide. This product is suitable for the - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 215
information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 216
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 217
boards. Boise, Idaho 83713, USA February 1, 2007 For Regulatory Topics only, contact: European Contact Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards Europe, Herrenberger Strasse 140, Böblingen, D-71034, Germany, (FAX +49-7031-14 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 218
Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for , or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC regulations - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 219
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP3505, CP3505n, CP3505dn, CP3505x, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 220
Substances Table (China) 208 Appendix D Regulatory information ENWW - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 221
doors, locating 5 double-sided printing 28, 51, 95, 96 drivers Macintosh settings 49 Macintosh, troubleshooting 174 Services tab 100 settings 37, 38, 46 shortcuts (Macintosh) 49 shortcuts (Windows) 92 supported 35 Windows settings 92 Duplex Blank Pages feature 28 duplex printing 95 E e-mail alerts - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 222
47 problems, troubleshooting 174 removing software 48 resize documents 49 software 46 software components 43 support 190 supported operating systems 46 USB card, troubleshooting 175 Macintosh driver settings custom-size paper 49 Services tab 52 watermarks 50 maintenance agreements 191 manual feed - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 223
manual feed 27 pages per sheet 50, 97 supported sizes 61 paper handling menu 16 paper path test page 165 pausing a print job 88 PCL drivers 35 Personality feature 28 ports locating 6 troubleshooting specifications features 3 media 59 status Macintosh services tab 52 status, supplies control panel - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 224
96 locating 5 troubleshooting checklist 132 EPS files 175 incorrect printer output 172 jams 149 Macintosh problems 174 overhead transparencies 178 print quality 178 two-sided printing 28, 95 Material Safety Data Sheet (MSDS) 203 printer features 3 Windows driver settings 38, 92 drivers supported 35 - HP CP3505 | HP Color LaserJet CP3505 Series Printers - User Guide - Page 225
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HP Color LaserJet CP3505
User Guide