HP CP3505 HP Color LaserJet CP3505 Series Printers - User Guide - Page 189
Software program problems, Color, Grayscale, Monochrome - print in grayscale problem
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Software program problems Cannot change system selections Cause Solution The printer control panel locks out system software changes. Contact the network administrator. The software program does not support system changes. The correct printer driver is not loaded. The correct program driver is not loaded. See the software program documentation. Load the correct printer driver. Load the correct program driver. Cannot select a font from the software Cause The font is not available to the software program. Solution See the software program documentation. Cannot select colors Cause Solution The software program does not support color. See the software documentation. Color mode is not selected in the software program or printer Select Color mode instead of Grayscale or Monochrome driver. mode. The correct printer driver is not loaded. Load the correct printer driver. Printer driver does not recognize tray 3 or the 2-sided printing accessory Cause Solution The printer driver has not been configured to recognize tray 3 See the printer driver online Help for instructions to configure or the 2-sided printing accessory. the driver to recognize printer accessories. The accessory might not be installed. Verify that the accessory is installed correctly. ENWW Software program problems 177