HP LaserJet 4350 HP LaserJet 4250/4350 Series - User Guide - Page 160
Understanding printer messages, Using the printer online Help system, Resolving persistent messages
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Understanding printer messages Printer messages appear on the printer control panel display to relay the normal status of the printer (such as Processing...) or an error condition (such as CLOSE TOP COVER) that needs attention. Interpreting control-panel messages lists the most common messages that require attention or that might raise questions. Messages are listed in alphabetical order first, with numeric messages at the end of the list. Using the printer online Help system This printer features an online Help system on the control panel that provides instructions for resolving most printer errors. Certain control panel messages alternate with instructions about gaining access to the online Help system. Whenever a message alternates with For help press, press (HELP button) to view the help and use (UP button) and (DOWN button) to scroll through the message. To exit the online Help system, press MENU. Resolving persistent messages Some messages (for example, requests to load a tray or a message that a previous print job is still in the printer memory) allow you to press (SELECT button) to print, or to press STOP to clear the job and eliminate the message. If a message persists after performing all of the recommended actions, contact an HPauthorized service or support provider. (See HP customer care or go to http://www.hp.com/ support/lj4250 or http://www.hp.com/support/lj4350.) Interpreting control-panel messages Control panel message Description 10.XX.YY SUPPLY MEMORY ERROR For help press An error has occurred in one or more of the printer's supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = black print cartridge 10.32.00 UNAUTHORIZED SUPPLY For help press The printer has detected that a printer supply is not a genuine HP supply. Recommended action 1. Turn the printer power off, and then turn the printer power on to clear the message. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). This message is displayed until you install an HP supply or press the override button (SELECT button), (which may void the printer warranty). If you believe you purchased an HP supply, go to http://www.hp.com/go/ anticounterfeit. Any printer repair required as a result of using non-HP supplies or unauthorized supplies is not covered under the printer warranty. 148 Chapter 4 Problem solving ENWW