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Note: See Chapter 8, "Parts listing, Type 8870," on page 249 to determine which components are replaceable by the customer, and which components should be replaced by an IBM field service technician. Diskette drive problems Symptom FRU/action Diskette drive activity LED stays 1. If there is a diskette in the drive, verify that: on, or the system bypasses the v The diskette drive is enabled in the Configuration/Setup utility program. diskette drive. v The diskette is good and not damaged. (Try another diskette if you have one.) v The diskette is inserted correctly in the drive. v The diskette contains the necessary files to start the server. v The software program is working properly. v The cable is installed correctly (in the proper orientation). 2. To prevent diskette drive read/write errors, be sure the distance between monitors and diskette drives is at least 76 mm (3 in.). 3. Run diskette drive diagnostic programs. 4. Cable. 5. Diskette drive. 6. I/O board. Note: When two servers are connected in a 16-way configuration, the DVD-ROM drive, diskette drive, keyboard, USB ports (except for Remote Supervisor Adapter II-EXA functionality), mouse, and video are disabled on the secondary server. Note: See Chapter 8, "Parts listing, Type 8870," on page 249 to determine which components are replaceable by the customer, and which components should be replaced by an IBM field service technician. Expansion enclosure problems Symptom FRU/action The SCSI expansion enclosure used to work but does not work now. 1. Verify that: v The cables for all external SCSI options are connected correctly. v The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly. v Any external SCSI option is turned on. You must turn on an external SCSI option before turning on the computer. 2. For more information, see your SCSI expansion enclosure documentation. Note: See Chapter 8, "Parts listing, Type 8870," on page 249 to determine which components are replaceable by the customer, and which components should be replaced by an IBM field service technician. Hard disk drive problems Symptom FRU/action Not all drives are recognized by 1. Remove the first drive not recognized and try the hard disk drive the hard disk drive diagnostic diagnostic test again. test (Fixed Disk test). 2. If the remaining drives are recognized, replace the drive you removed with a new one. System stops responding during 1. Remove the hard disk drive being tested when the computer stopped hard disk drive diagnostic test. responding and try the diagnostic test again. 2. If the hard disk drive diagnostic test runs successfully, replace the drive you removed with a new one. Chapter 7. Symptom-to-FRU index 231

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. General information	11
Related publications	12
Notices and statements used in this book	12
Features and specifications	13
Server controls and indicators	14
Front view	14
Rear view	16
Remote Supervisor Adapter II-EXA models	16
Remote Supervisor Adapter models	16
Server power features	19
Turning on the server	19
Turning off the server	20
IBM Director	21
The UpdateXpress program	22
Chapter 2. Configuration	23
Using the Configuration/Setup Utility program	24
Starting the Configuration/Setup Utility program	24
Configuration/Setup Utility menu choices	24
Additional Configuration/Setup Utility menu choices	28
Remote console redirection	28
Passwords	29
Power-on password	29
Administrator password	30
Using the ServerGuide Setup and Installation CD	30
ServerGuide features	31
Setup and configuration overview	31
System Partition	32
Typical operating-system installation	32
Setting up or updating multiple servers	33
Installing your operating system without ServerGuide	34
Configuring the Gigabit Ethernet controller	34
Updating the integrated system management firmware	34
Using the LSI Logic Configuration Utility program	35
Using ServeRAID Manager	35
Configuring the controller	36
Using express configuration	36
Using custom configuration	37
Viewing the configuration	39
Getting assistance	40
Remote Supervisor Adapters	42
Identifying the Remote Supervisor Adapter	42
Setting up the Remote Supervisor Adapter II-EXA	43
Remote Supervisor Adapter II-EXA features	43
Setup requirements	44
Cabling and configuring the Remote Supervisor Adapter II-EXA	45
Configuring and connecting to the ASM interconnect network	50
Setting up the Remote Supervisor Adapter	54
Remote Supervisor Adapter features	54
Setup requirements	55
Cabling and configuring the Remote Supervisor Adapter	56
Using the ASM interconnect network	66
Using the PXE boot agent utility program	70
Starting the PXE boot agent utility program	70
PXE boot agent utility menu choices	70
Chapter 3. Diagnostics	71
General checkout	71
Diagnostic tools overview	73
POST	73
POST in a partitioned environment	73
Error logs	75
Viewing error logs from the Configuration/Setup Utility program	75
Viewing error logs from the diagnostic programs	75
Light path diagnostics	75
Diagnostic programs and error messages	78
Text messages	79
Starting the diagnostic programs	80
Viewing the test log	81
Viewing the System Error log	81
Verifying scalability and RXE cabling	82
Scalability cabling	83
RXE cabling	83
Testing the scalability and RXE cabling	84
Recovering BIOS code	85
Ethernet controller troubleshooting	86
Chapter 4. Installing options	89
Installation guidelines	89
Working inside the server with power on	89
Handling static-sensitive devices	90
System reliability considerations	90
Major components of the xSeries 445	91
Opening the cover	92
Removing and replacing the bezel	93
Removing and replacing a hot-swap power supply	94
PCI and PCI-X adapters	96
PCI and PCI-X adapter considerations	96
Cabling a ServeRAID adapter	99
Installing the serial port	101
Installing or replacing a drive	104
Hot-swap hard disk drive	104
Diskette drive	105
DVD-ROM drive	106
SMP Expansion Module	107
Removing and Installing the SMP Expansion Module and cover	108
Removing the SMP Expansion Module and cover	108
Installing the SMP Expansion Module and cover	111
Memory modules	115
Active Memory	117
Removing and replacing DIMMs	118
Hot-replace DIMMs	120
Hot-add memory	122
Installing and replacing a microprocessor	126
Replacing and troubleshooting fans	132
Replacing fans 1 and 2	132
Replacing fans 3 and 4	133
Closing the cover	135
Connecting the cables	136
SMP Expansion Port cabling	137
One server with two SMP Expansion Modules	138
Two servers with four SMP Expansion Modules (16-way)	139
RXE Expansion and Management Port cabling	143
One server with one SMP Expansion Module	143
One server with two SMP Expansion Modules	145
Two stand-alone servers	146
16-way configuration	148
Scalable partitions	150
Creating a scalable partition	151
Deleting a scalable partition	153
Power cabling	153
SCSI cabling	153
USB cabling	154
Video cabling	154
Mouse cabling	154
Keyboard cabling	154
Gigabit Ethernet cabling	154
Remote Supervisor Adapter cabling	154
Chapter 5. I/O connectors and indicators	155
Universal Serial Bus ports	156
USB cables and hubs	156
USB-port connectors	156
Keyboard connector	156
Video connector	156
Auxiliary-device (pointing device) connector	157
RXE Expansion Port	157
SMP Expansion Port	157
Serial Port	157
Remote Supervisor Adapter communication ports	158
Remote Supervisor Adapter II-EXA connectors and LEDs	158
Remote Supervisor Adapter connectors and LEDs	159
Gigabit Ethernet port	160
Configuring the Gigabit Ethernet controller	160
Ethernet port connector	161
Chapter 6. FRU information (service only)	163
Replacing the battery	164
Thermal grease	167
PCI brick	168
Center plane	169
Center plane connectors, jumpers and LEDs	169
Center plane connectors and jumpers	169
Center plane LEDs	170
Force power-on	170
Center plane replacement	170
PCI-X board	172
PCI-X board internal connectors and LEDs	172
Service jumpers	173
PCI-X board replacement	174
I/O board	176
I/O board internal connectors	176
I/O board replacement	176
Riser card and Remote Supervisor Adapter (system management board)	179
Remote Supervisor Adapter component locations	179
Remote Supervisor Adapter II-EXA	179
Remote Supervisor Adapter component locations	179
Riser card and Remote Supervisor Adapter replacement	180
Top cover assembly	182
Top power board	184
DASD backplane	185
Media bay card	186
SMP board	187
SMP Expansion Module switches and connectors	188
SMP Expansion Module LEDs	189
AC box assembly mechanism	190
Media extract mechanism	192
Power/reset card assembly	193
Active PCI assembly	194
Light path card	195
Chapter 7. Symptom-to-FRU index	197
Beep symptoms	198
No beep symptoms	200
Light path LED errors	200
Level 1 light path	200
Level 2 light path	201
Level 3 light path	203
System Error log entries	204
POST/BIOS messages	204
SMI Handler messages	205
Service processor messages	208
Diagnostic error codes	221
POST error codes	234
12v bus faults	239
Error symptoms	240
Power LED errors	250
SCSI error messages	252
ServeRAID (ISPR) error procedures	252
ServeRAID error codes	254
Undetermined problems	256
Problem determination tips	257
Chapter 8. Parts listing, Type 8870	259
System	259
Figure A	262
Keyboard CRUs	264
Power cord FRUs	265
Chapter 9. Related service information	267
Safety information	267
General safety	267
Electrical safety	268
Safety inspection guide	269
Handling electrostatic discharge-sensitive devices	270
Grounding requirements	270
Safety notices (multilingual translations)	270
Appendix A. Getting help and technical assistance	309
Before you call	309
Using the documentation	309
Getting help and information from the World Wide Web	310
Software service and support	310
Hardware service and support	310
Appendix B. Notices	311
Edition notice	311
Trademarks	312
Important notes	312
Product recycling and disposal	313
Battery return program	313
Electronic emission notices	314
Federal Communications Commission (FCC) statement	314
Industry Canada Class A emission compliance statement	314
Australia and New Zealand Class A statement	314
United Kingdom telecommunications safety requirement	314
European Union EMC Directive conformance statement	314
Taiwanese Class A warning statement	315
Chinese Class A warning statement	315
Japanese Voluntary Control Council for Interference (VCCI) statement	315

Match case Limit results 1 per page

Note:

See

Chapter

“Parts

listing,

Type

8870,”

page

249

determine

which

components

are

replaceable

the

customer,

and

which

components

should

replaced

IBM

field

service

technician.

Diskette

drive

problems

Symptom

FRU/action

Diskette

drive

activity

LED

stays

on,

the

system

bypasses

the

diskette

drive.

there

diskette

the

drive,

verify

that:

The

diskette

drive

enabled

the

Configuration/Setup

utility

program.

The

diskette

good

and

not

damaged.

(Try

another

diskette

you

have

one.)

The

diskette

inserted

correctly

the

drive.

The

diskette

contains

the

necessary

files

start

the

server.

The

software

program

working

properly.

The

cable

installed

correctly

(in

the

proper

orientation).

prevent

diskette

drive

read/write

errors,

sure

the

distance

between

monitors

and

diskette

drives

least

in.).

Run

diskette

drive

diagnostic

programs.

Cable.

Diskette

drive.

I/O

board.

Note:

When

two

servers

are

connected

16-way

configuration,

the

DVD-ROM

drive,

diskette

drive,

keyboard,

USB

ports

(except

for

Remote

Supervisor

Adapter

II-EXA

functionality),

mouse,

and

video

are

disabled

the

secondary

server.

Note:

See

Chapter

“Parts

listing,

Type

8870,”

page

249

determine

which

components

are

replaceable

the

customer,

and

which

components

should

replaced

IBM

field

service

technician.

Expansion

enclosure

problems

Symptom

FRU/action

The

SCSI

expansion

enclosure

used

work

but

does

not

work

now.

Verify

that:

The

cables

for

all

external

SCSI

options

are

connected

correctly.

The

last

option

each

SCSI

chain,

the

end

the

SCSI

cable,

terminated

correctly.

Any

external

SCSI

option

turned

on.

You

must

turn

external

SCSI

option

before

turning

the

computer.

For

information,

see

your

SCSI

expansion

enclosure

documentation.

Note:

See

Chapter

“Parts

listing,

Type

8870,”

page

249

determine

which

components

are

replaceable

the

customer,

and

which

components

should

replaced

IBM

field

service

technician.

Hard

disk

drive

problems

Symptom

FRU/action

Not

all

drives

are

recognized

the

hard

disk

drive

diagnostic

test

(Fixed

Disk

test).

Remove

the

first

drive

not

recognized

and

try

the

hard

disk

drive

diagnostic

test

again.

the

remaining

drives

are

recognized,

replace

the

drive

you

removed

with

new

one.

System

stops

responding

during

hard

disk

drive

diagnostic

test.

Remove

the

hard

disk

drive

being

tested

when

the

computer

stopped

responding

and

try

the

diagnostic

test

again.

the

hard

disk

drive

diagnostic

test

runs

successfully,

replace

the

drive

you

removed

with

new

one.

Chapter

Symptom-to-FRU

index

231