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IBM 887022X Maintenance Manual - Page 252

error, messages, ServeRAID, procedures

UPC - 000435151957

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SCSI error messages Note: See Chapter 8, "Parts listing, Type 8870," on page 249 to determine which components are replaceable by the customer, and which components should be replaced by an IBM field service technician. Error message FRU/action All SCSI Errors One or more of the following might be causing the problem: v A failing SCSI device (adapter, drive, controller) v An improper SCSI configuration or SCSI termination jumper setting v Duplicate SCSI IDs in the same SCSI chain v A missing or improperly installed SCSI terminator v A defective SCSI terminator v An improperly installed cable v A defective cable 1. External SCSI devices must be powered-on before you power-on the server. 2. The cables for all external SCSI devices are connected correctly. 3. If you have attached an external SCSI device to the server, verify that the external SCSI termination is set to automatic. 4. The last device in each SCSI chain is terminated correctly. 5. The SCSI devices are configured correctly. ServeRAID (ISPR) error procedures Use the ISPR error procedures to help you solve ServeRAID problems. A complete list of error codes is listed at "ServeRAID error codes" on page 244. Note: Where the ISPR Error Procedures refer to a hard disk drive backplane, see the chapter of this publication that concerns service replaceable units. EF10 (Default ISPR) 1. No ISPR error present. 9ZXX through BZXX (SCSI bus error caused either by cables, termination, defective drives, etc.) 1. Isolate between SCSI subsystem and controller by disconnecting all hard disk drive cables from suspect card, and reboot. CAUTION: Do not press F5. Doing so changes the server's configuration. If an ISPR error is still present, perform the following actions until the error is no longer present: a. Reseat the controller b. Replace the controller Notes: a. SCSI channel cable details, if any, appear elsewhere in this publication. b. The adapter/controller detects a configuration change. Do not choose Save Changes. Instead, press F10 to bypass any options to this effect. 2. If ISPR error is EF10 after disconnecting cables: a. Identify which channel is causing the error by the second digit (Z) of the original ISPR code as indicated in the following table: 242 xSeries 445 Type 8870: Hardware Maintenance Manual and Troubleshooting Guide

Section	Page
About this manual	5
Important safety information	5
Online support	5
Contents	7
Chapter 1. General information	11
Related publications	12
Notices and statements used in this book	12
Features and specifications	13
Server controls and indicators	14
Front view	14
Rear view	16
Remote Supervisor Adapter II-EXA models	16
Remote Supervisor Adapter models	16
Server power features	19
Turning on the server	19
Turning off the server	20
IBM Director	21
The UpdateXpress program	22
Chapter 2. Configuration	23
Using the Configuration/Setup Utility program	24
Starting the Configuration/Setup Utility program	24
Configuration/Setup Utility menu choices	24
Additional Configuration/Setup Utility menu choices	28
Remote console redirection	28
Passwords	29
Power-on password	29
Administrator password	30
Using the ServerGuide Setup and Installation CD	30
ServerGuide features	31
Setup and configuration overview	31
System Partition	32
Typical operating-system installation	32
Setting up or updating multiple servers	33
Installing your operating system without ServerGuide	34
Configuring the Gigabit Ethernet controller	34
Updating the integrated system management firmware	34
Using the LSI Logic Configuration Utility program	35
Using ServeRAID Manager	35
Configuring the controller	36
Using express configuration	36
Using custom configuration	37
Viewing the configuration	39
Getting assistance	40
Remote Supervisor Adapters	42
Identifying the Remote Supervisor Adapter	42
Setting up the Remote Supervisor Adapter II-EXA	43
Remote Supervisor Adapter II-EXA features	43
Setup requirements	44
Cabling and configuring the Remote Supervisor Adapter II-EXA	45
Configuring and connecting to the ASM interconnect network	50
Setting up the Remote Supervisor Adapter	54
Remote Supervisor Adapter features	54
Setup requirements	55
Cabling and configuring the Remote Supervisor Adapter	56
Using the ASM interconnect network	66
Using the PXE boot agent utility program	70
Starting the PXE boot agent utility program	70
PXE boot agent utility menu choices	70
Chapter 3. Diagnostics	71
General checkout	71
Diagnostic tools overview	73
POST	73
POST in a partitioned environment	73
Error logs	75
Viewing error logs from the Configuration/Setup Utility program	75
Viewing error logs from the diagnostic programs	75
Light path diagnostics	75
Diagnostic programs and error messages	78
Text messages	79
Starting the diagnostic programs	80
Viewing the test log	81
Viewing the System Error log	81
Verifying scalability and RXE cabling	82
Scalability cabling	83
RXE cabling	83
Testing the scalability and RXE cabling	84
Recovering BIOS code	85
Ethernet controller troubleshooting	86
Chapter 4. Installing options	89
Installation guidelines	89
Working inside the server with power on	89
Handling static-sensitive devices	90
System reliability considerations	90
Major components of the xSeries 445	91
Opening the cover	92
Removing and replacing the bezel	93
Removing and replacing a hot-swap power supply	94
PCI and PCI-X adapters	96
PCI and PCI-X adapter considerations	96
Cabling a ServeRAID adapter	99
Installing the serial port	101
Installing or replacing a drive	104
Hot-swap hard disk drive	104
Diskette drive	105
DVD-ROM drive	106
SMP Expansion Module	107
Removing and Installing the SMP Expansion Module and cover	108
Removing the SMP Expansion Module and cover	108
Installing the SMP Expansion Module and cover	111
Memory modules	115
Active Memory	117
Removing and replacing DIMMs	118
Hot-replace DIMMs	120
Hot-add memory	122
Installing and replacing a microprocessor	126
Replacing and troubleshooting fans	132
Replacing fans 1 and 2	132
Replacing fans 3 and 4	133
Closing the cover	135
Connecting the cables	136
SMP Expansion Port cabling	137
One server with two SMP Expansion Modules	138
Two servers with four SMP Expansion Modules (16-way)	139
RXE Expansion and Management Port cabling	143
One server with one SMP Expansion Module	143
One server with two SMP Expansion Modules	145
Two stand-alone servers	146
16-way configuration	148
Scalable partitions	150
Creating a scalable partition	151
Deleting a scalable partition	153
Power cabling	153
SCSI cabling	153
USB cabling	154
Video cabling	154
Mouse cabling	154
Keyboard cabling	154
Gigabit Ethernet cabling	154
Remote Supervisor Adapter cabling	154
Chapter 5. I/O connectors and indicators	155
Universal Serial Bus ports	156
USB cables and hubs	156
USB-port connectors	156
Keyboard connector	156
Video connector	156
Auxiliary-device (pointing device) connector	157
RXE Expansion Port	157
SMP Expansion Port	157
Serial Port	157
Remote Supervisor Adapter communication ports	158
Remote Supervisor Adapter II-EXA connectors and LEDs	158
Remote Supervisor Adapter connectors and LEDs	159
Gigabit Ethernet port	160
Configuring the Gigabit Ethernet controller	160
Ethernet port connector	161
Chapter 6. FRU information (service only)	163
Replacing the battery	164
Thermal grease	167
PCI brick	168
Center plane	169
Center plane connectors, jumpers and LEDs	169
Center plane connectors and jumpers	169
Center plane LEDs	170
Force power-on	170
Center plane replacement	170
PCI-X board	172
PCI-X board internal connectors and LEDs	172
Service jumpers	173
PCI-X board replacement	174
I/O board	176
I/O board internal connectors	176
I/O board replacement	176
Riser card and Remote Supervisor Adapter (system management board)	179
Remote Supervisor Adapter component locations	179
Remote Supervisor Adapter II-EXA	179
Remote Supervisor Adapter component locations	179
Riser card and Remote Supervisor Adapter replacement	180
Top cover assembly	182
Top power board	184
DASD backplane	185
Media bay card	186
SMP board	187
SMP Expansion Module switches and connectors	188
SMP Expansion Module LEDs	189
AC box assembly mechanism	190
Media extract mechanism	192
Power/reset card assembly	193
Active PCI assembly	194
Light path card	195
Chapter 7. Symptom-to-FRU index	197
Beep symptoms	198
No beep symptoms	200
Light path LED errors	200
Level 1 light path	200
Level 2 light path	201
Level 3 light path	203
System Error log entries	204
POST/BIOS messages	204
SMI Handler messages	205
Service processor messages	208
Diagnostic error codes	221
POST error codes	234
12v bus faults	239
Error symptoms	240
Power LED errors	250
SCSI error messages	252
ServeRAID (ISPR) error procedures	252
ServeRAID error codes	254
Undetermined problems	256
Problem determination tips	257
Chapter 8. Parts listing, Type 8870	259
System	259
Figure A	262
Keyboard CRUs	264
Power cord FRUs	265
Chapter 9. Related service information	267
Safety information	267
General safety	267
Electrical safety	268
Safety inspection guide	269
Handling electrostatic discharge-sensitive devices	270
Grounding requirements	270
Safety notices (multilingual translations)	270
Appendix A. Getting help and technical assistance	309
Before you call	309
Using the documentation	309
Getting help and information from the World Wide Web	310
Software service and support	310
Hardware service and support	310
Appendix B. Notices	311
Edition notice	311
Trademarks	312
Important notes	312
Product recycling and disposal	313
Battery return program	313
Electronic emission notices	314
Federal Communications Commission (FCC) statement	314
Industry Canada Class A emission compliance statement	314
Australia and New Zealand Class A statement	314
United Kingdom telecommunications safety requirement	314
European Union EMC Directive conformance statement	314
Taiwanese Class A warning statement	315
Chinese Class A warning statement	315
Japanese Voluntary Control Council for Interference (VCCI) statement	315

Match case Limit results 1 per page

SCSI

error

messages

Note:

See

Chapter

“Parts

listing,

Type

8870,”

page

249

determine

which

components

are

replaceable

the

customer,

and

which

components

should

replaced

IBM

field

service

technician.

Error

message

FRU/action

All

SCSI

Errors

One

the

following

might

causing

the

problem:

failing

SCSI

device

(adapter,

drive,

controller)

improper

SCSI

configuration

SCSI

termination

jumper

setting

Duplicate

SCSI

IDs

the

same

SCSI

chain

missing

improperly

installed

SCSI

terminator

defective

SCSI

terminator

improperly

installed

cable

defective

cable

External

SCSI

devices

must

powered-on

before

you

power-on

the

server.

The

cables

for

all

external

SCSI

devices

are

connected

correctly.

you

have

attached

external

SCSI

device

the

server,

verify

that

the

external

SCSI

termination

set

automatic.

The

last

device

each

SCSI

chain

terminated

correctly.

The

SCSI

devices

are

configured

correctly.

ServeRAID

(ISPR)

error

procedures

Use

the

ISPR

error

procedures

help

you

solve

ServeRAID

problems.

complete

list

error

codes

listed

“ServeRAID

error

codes”

page

244.

Note:

Where

the

ISPR

Error

Procedures

refer

hard

disk

drive

backplane,

see

the

chapter

this

publication

that

concerns

service

replaceable

units.

EF10

(Default

ISPR)

ISPR

error

present.

9ZXX

through

BZXX

(SCSI

bus

error

caused

either

cables,

termination,

defective

drives,

etc.)

Isolate

between

SCSI

subsystem

and

controller

disconnecting

all

hard

disk

drive

cables

from

suspect

card,

and

reboot.

CAUTION:

not

press

F5.

Doing

changes

the

server’s

configuration.

ISPR

error

still

present,

perform

the

following

actions

until

the

error

longer

present:

Reseat

the

controller

Replace

the

controller

Notes:

SCSI

channel

cable

details,

any,

appear

elsewhere

this

publication.

The

adapter/controller

detects

configuration

change.

not

choose

Save

Changes

Instead,

press

F10

bypass

any

options

this

effect.

ISPR

error

EF10

after

disconnecting

cables:

Identify

which

channel

causing

the

error

the

second

digit

(Z)

the

original

ISPR

code

indicated

the

following

table:

242

xSeries

445

Type

8870:

Hardware

Maintenance

Manual

and

Troubleshooting

Guide