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Lexmark Optra C710 User's Guide - Page 202

Calling for customer support, printer model and serial number information. The serial

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Calling for customer support When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the printer operator panel. You'll also need to know your printer model type and serial number. Look for the label on the rear cover for your printer model and serial number information. The serial number is also listed on the menu settings page and can be printed from the Utilities Menu. Label 188 Chapter 8: Calling for customer support

Section	Page
Table of contents	3
Using your documentation ix	3
Trademarks xiii	3
1 Introducing your printer 1	3
2 Using printer drivers 5	3
3 Changing printer settings 7	3
4 Using color 75	4
5 Managing memory 89	5
6 Handling paper 95	5
7 Replacing supplies 113	6
8 Solving printer problems 145	6
Appendix A: MarkVision 189	7
Appendix B: Printer specifications 201	7
Appendix C: Fonts 205	7
Appendix D: Safety information 215	7
Appendix E: Notices 227	7
Appendix F: Warranty 239	8
Glossary 241	8
Index 255	8
Using your documentation	9
About the manuals	9
Other sources ofinformation	11
Trademarks	13
Introducing your printer	15
Print speed	16
Memory	16
Color quality	16
Printer drivers	17
MarkVision	17
Paper handling	17
Using printer drivers	19
Changing printer settings	21
Using the operator panel	22
Menus	24
Using color	89
Understanding color	89
Managing color	92
Controlling your printer	94
Color Correction	98
Avoiding print quality problems	100
Managing memory	103
Printer memory	103
Adding memory	104
Flash memory	106
Hard disk	106
Managing resources downloaded to flash or disk	107
Handling paper	109
Paper sources and output bins	109
Paper sizes	110
Media guidelines	112
Storing media	118
Avoiding paperjams	118
Loading paper inthe trays	119
Tray linking	123
Using the multipurpose feeder	124
Replacing supplies	127
Ordering supplies	127
Storing supplies	129
When to replacesupplies	130
Recycling usedsupplies	133
Conserving supplies	133
Replacing supplyitems	134
Replacing print cartridges	135
Replacing the coating roll	140
Replacing the fuser kit	145
Replacing the transfer kit	152
Solving printer problems	159
Printer problems	159
Theory of operation	160
Understanding printer messages	161
Identifying other problems	175
Clearing printer paperjams	182
Clearing duplex unit paperjams	189
Cleaning the print cartridge dust collector	195
Cleaning the waste toner sensor	198
Calling for customer support	202
MarkVision	203
Operating systems supported	203
Introducing MarkVision	204
Installing MarkVision on a network	212
Getting updated utilities and drivers	213
Printer specifications	215
Fonts	219
Printing font samples	219
Resident fonts	220
Symbol Sets	225
Downloadable fonts	227
Safety information	229
Notices	241
Laser notices	245
Warranty	253
Glossary	255
A	255
B	256
C	256
D	257
E	258
F	259
G	259
H	260
I	260
J	260
K	260
L	261
M	261
N	262
O	262
P	263
R	265
S	265
T	267
U	267
V	267
Y	268