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Ricoh Aficio MP C3500 Troubleshooting - Page 20

Document Server, Store File, Delete All Files in Doc, Thumbnail, Preview, Delete File - forgot password

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When the Machine Does Not Operate As wanted ❖ Document Server Problem Cause Solution "Exceeded max. The number of scanned To store scanned pages as a file, press 1 number of pages pages exceeds the capaci- [Store File]. Scanned data is stored as a per file. Do you ty per file of the Docu- file in the Document Server. If you do want to store the ment Server. not want to store scanned pages, press scanned pages as [No]. Scanned data is deleted. 1 file?" appears. You forgot your password. You cannot access a protected file without entering the password. Contact the administrator. To delete the files stored in the document server, select [Delete All Files in Document Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See "Delete All Files in Document Server", General Settings Guide. You cannot find out what is stored in a file. You may not be able to ascertain the contents of a file simply from the file name. You can switch the Select File screen between [List] and [Thumbnail] display to check the contents of the file. In list display, the file name, date and time of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See "Checking the Details of a Stored Document", Copy/Document Server Reference. Memory frequently be- The document server comes full. memory is full. Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following. • Switch to the scanner screen, and then delete unnecessary files stored under the scanner function. • Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print. 12

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
Names of Major Options	10
1. When the Machine Does Not Operate As wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When an Indicator to the Right of a Function Key is Lit	16
When You Have Problems Operating the Machine	17
When a Job is Not Performed	22
2. Troubleshooting When Using the Copy Function	27
When a Message Appears	27
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
When Memory is Full	37
3. Troubleshooting When Using the Facsimile Function	39
Adjusting the Volume	39
When a Message Appears	41
When You Cannot Send or Receive Fax Messages as Wanted	48
When Memory is Full	51
If an Error Report is Printed	52
Turning Off the Main Power / In the Event of Power Failure	53
When an Error Occurs Using Internet Fax	54
Error Mail Notification	54
Error Report (E-Mail)	54
Server-Generated Error E-mail	54
4. Troubleshooting When Using the Printer Function	55
When a Message Appears during Installation of the Printer Driver	55
Windows 95/98/Me	55
Windows 2000	56
Windows XP, Windows Server 2003	56
Windows NT 4.0	57
If USB Connection Fails	58
When a Message Appears	59
Status Messages	59
Alert Messages	60
Checking the Error Log	61
When You Cannot Print	62
Other Printing Problems	65
When PictBridge Printing Does Not Work	71
5. Troubleshooting When Using the Scanner Function	73
When Scanning is Not Done as Expected	73
When You Cannot Send Scanned Files	74
When Stored Files Cannot be Accessed	74
When You Cannot Browse the Network to Send a Scan file	74
When the TWAIN Driver Cannot be Started	74
When Stored Files Cannot be Edited	75
When the Network Delivery Function Cannot be Used	75
Operations are not possible when messages appear	75
When a Message is Displayed	76
When a Message is Displayed on the Control Panel	76
When a Message is Displayed on the Client Computer	83
6. Adding paper, Toner and Staples	87
Loading paper	87
Loading Paper into the Paper Trays	88
Loading Paper into the Large Capacity Tray (LCT)	89
Orientation-Fixed Paper or Two-Sided Paper	90
Changing the Paper Size	91
Changing the Paper Size in the Paper Tray	92
Changing to a Size That is Not Automatically Detected	94
Adding Toner	97
Inserting Toner	98
When Toner Remains	99
Sending Faxes or Scanned Documents When Toner Has Run Out	99
Used Toner	99
Maintenance	100
Adjusting the Color Registration	100
Color Registration	100
Auto Color Calibration	102
Returning to the Previous Setting	105
Adding Staples	106
SR790	106
Finisher SR3030 and Booklet Finisher SR3020	107
Booklet Finisher SR3020 (Saddle Stitch)	108
Replacing the Stamp Cartridge	109
7. Clearing Misfeeds	111
Removing Jammed Paper	111
Locating Jammed Paper	112
Removing Jammed Paper	113
Removing Jammed Staples	119
SR790	119
Finisher SR3030 and Booklet Finisher SR3020	120
Booklet Finisher SR3020 (Saddle Stitch)	121
Removing Punch Waste	122
Finisher SR3030 and Booklet Finisher SR3020	122
8. Remarks	125
Where to Put Your Machine	125
Machine Environment	125
Optimum environmental conditions	125
Environments to avoid	126
Moving	127
Power Connection	128
Access to the Machine	129
Maintaining Your Machine	130
Cleaning the Exposure Glass	130
Cleaning the Exposure Glass Cover	131
Cleaning the Auto Document Feeder	131
Cleaning the Dustproof Glass	132

Match case Limit results 1 per page

When the Machine Does Not Operate As wanted

❖

Document Server

Problem

Cause

Solution

“

Exceeded max.

number of pages

per file. Do you

want to store the

scanned pages as

1 file?

” appears.

The number of scanned

pages exceeds the capaci-

ty per file of the Docu-

ment Server.

To store scanned pages as a file, press

[

Store File

]

. Scanned data is stored as a

file in the Document Server. If you do

not want to store scanned pages, press

[

]

. Scanned data is deleted.

You forgot your pass-

word.

You cannot access a pro-

tected file without enter-

ing the password.

Contact the administrator.

To delete the files stored in the docu-

ment server, select

[

Delete All Files in Doc-

ument Server

]

. As this will permanently

delete every single file, make sure the

document server does not contain any

files you want to keep. See “Delete All

Files in Document Server”, General Set-

tings Guide.

You cannot find out what

is stored in a file.

You may not be able to

ascertain the contents of a

file simply from the file

name.

You can switch the Select File screen be-

tween

[

List

]

and

[

Thumbnail

]

display to

check the contents of the file. In list dis-

play, the file name, date and time of

storage, and user name are shown. In

thumbnail display, an image of the

stored file appears. You can enlarge the

image by pressing

[

Preview

]

. Use the Se-

lect File screen to check information

other than the file name. See “Checking

the Details of a Stored Document”,

Copy/Document Server Reference.

Memory frequently be-

comes full.

The document server

memory is full.

Delete unnecessary files. On the file se-

lection display, select unnecessary files,

and then press

[

Delete File

]

. If this does

not increase available memory, do the

following.

•

Switch to the scanner screen, and

then delete unnecessary files stored

under the scanner function.

•

Switch to the printer screen, and

then delete unnecessary files stored

under Sample Print, Locked Print,

Hold Print, or Stored Print.