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Ricoh Aficio MP C3500 Troubleshooting - Page 68

Printable area, Printer, Print Settings, Dithering, Image Adjustments, Change User Set, Print Quality

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Troubleshooting When Using the Printer Function Problem Cause Solution Page layout is not as expected. Print areas differ depending on machine used. Information that fits on a single page on one machine may not fit on a single page of another machine. Adjust the [Printable area:] setting in the [Printer Configuration...] dialog box on the [Print Settings] tab in the RPCS printer driver. See the printer driver Help. Photo images are coarse. Some applications Use the application's settings to specify a highprint at lower resolu- er resolution. tion. Solid lines are printed Dither patterns do not Make the following settings with the printer as broken lines. match. driver: Change the [Dithering:] setting on the 4 [Image Adjustments] tab in the [Change User Settings...] dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help. Optional components connected to the machine are not recognized when using Windows 95 / 98 / Me, Windows 2000 / XP, Windows Server 2003, and Windows NT 4.0. Bidirectional communication is not working. Set up optional devices on the Properties of the printer. See the printer driver Help. Duplex printing is malfunctioning. Duplex printing cannot be done with paper set in the bypass tray. When using duplex printing, make settings to use paper from a tray other than the bypass tray. Duplex printing is malfunctioning. The upper tray cannot be used as an output destination in duplex mode. Specify a another output tray. Duplex printing is malfunctioning. You have loaded thick Specify another paper type. paper heavier than 169 g/m2. Duplex printing is malfunctioning. Duplex printing cannot be done with a tray for which [1 Sided Copy] has been specified as Paper Type on the System Settings menu. Change the Paper Type setting for the tray to [2 Sided Copy] on the System Settings menu. See "System Settings", General Settings Guide. 60

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
Names of Major Options	10
1. When the Machine Does Not Operate As wanted	11
Indicators	11
Panel Tone	12
Checking Machine Status and Settings	13
When an Indicator to the Right of a Function Key is Lit	16
When You Have Problems Operating the Machine	17
When a Job is Not Performed	22
2. Troubleshooting When Using the Copy Function	27
When a Message Appears	27
When You Cannot Make Clear Copies	31
When You Cannot Make Copies As Wanted	33
When Memory is Full	37
3. Troubleshooting When Using the Facsimile Function	39
Adjusting the Volume	39
When a Message Appears	41
When You Cannot Send or Receive Fax Messages as Wanted	48
When Memory is Full	51
If an Error Report is Printed	52
Turning Off the Main Power / In the Event of Power Failure	53
When an Error Occurs Using Internet Fax	54
Error Mail Notification	54
Error Report (E-Mail)	54
Server-Generated Error E-mail	54
4. Troubleshooting When Using the Printer Function	55
When a Message Appears during Installation of the Printer Driver	55
Windows 95/98/Me	55
Windows 2000	56
Windows XP, Windows Server 2003	56
Windows NT 4.0	57
If USB Connection Fails	58
When a Message Appears	59
Status Messages	59
Alert Messages	60
Checking the Error Log	61
When You Cannot Print	62
Other Printing Problems	65
When PictBridge Printing Does Not Work	71
5. Troubleshooting When Using the Scanner Function	73
When Scanning is Not Done as Expected	73
When You Cannot Send Scanned Files	74
When Stored Files Cannot be Accessed	74
When You Cannot Browse the Network to Send a Scan file	74
When the TWAIN Driver Cannot be Started	74
When Stored Files Cannot be Edited	75
When the Network Delivery Function Cannot be Used	75
Operations are not possible when messages appear	75
When a Message is Displayed	76
When a Message is Displayed on the Control Panel	76
When a Message is Displayed on the Client Computer	83
6. Adding paper, Toner and Staples	87
Loading paper	87
Loading Paper into the Paper Trays	88
Loading Paper into the Large Capacity Tray (LCT)	89
Orientation-Fixed Paper or Two-Sided Paper	90
Changing the Paper Size	91
Changing the Paper Size in the Paper Tray	92
Changing to a Size That is Not Automatically Detected	94
Adding Toner	97
Inserting Toner	98
When Toner Remains	99
Sending Faxes or Scanned Documents When Toner Has Run Out	99
Used Toner	99
Maintenance	100
Adjusting the Color Registration	100
Color Registration	100
Auto Color Calibration	102
Returning to the Previous Setting	105
Adding Staples	106
SR790	106
Finisher SR3030 and Booklet Finisher SR3020	107
Booklet Finisher SR3020 (Saddle Stitch)	108
Replacing the Stamp Cartridge	109
7. Clearing Misfeeds	111
Removing Jammed Paper	111
Locating Jammed Paper	112
Removing Jammed Paper	113
Removing Jammed Staples	119
SR790	119
Finisher SR3030 and Booklet Finisher SR3020	120
Booklet Finisher SR3020 (Saddle Stitch)	121
Removing Punch Waste	122
Finisher SR3030 and Booklet Finisher SR3020	122
8. Remarks	125
Where to Put Your Machine	125
Machine Environment	125
Optimum environmental conditions	125
Environments to avoid	126
Moving	127
Power Connection	128
Access to the Machine	129
Maintaining Your Machine	130
Cleaning the Exposure Glass	130
Cleaning the Exposure Glass Cover	131
Cleaning the Auto Document Feeder	131
Cleaning the Dustproof Glass	132

Match case Limit results 1 per page

Troubleshooting When Using the Printer Function

Page layout is not as

expected.

Print areas differ de-

pending on machine

used. Information

that fits on a single

page on one machine

may not fit on a single

page of another ma-

chine.

Adjust the

[

Printable area:

]

setting in the

[

Printer

Configuration...

]

dialog box on the

[

Print Settings

]

tab in the RPCS printer driver. See the printer

driver Help.

Photo images are

coarse.

Some applications

print at lower resolu-

tion.

Use the application's settings to specify a high-

er resolution.

Solid lines are printed

as broken lines.

Dither patterns do not

match.

Make the following settings with the printer

driver: Change the

[

Dithering:

]

setting on the

[

Image Adjustments

]

tab in the

[

Change User Set-

tings...

]

dialog box, on the

[

Print Quality

]

tab in

the RPCS printer driver. See the printer driver

Help.

Optional components

connected to the ma-

chine are not recog-

nized when using

Windows 95 / 98 /

Me, Windows 2000 /

XP, Windows Server

2003, and Windows

NT 4.0.

Bidirectional commu-

nication is not work-

ing.

Set up optional devices on the Properties of the

printer.

See the printer driver Help.

Duplex printing is

malfunctioning.

Duplex printing can-

not be done with pa-

per set in the bypass

tray.

When using duplex printing, make settings to

use paper from a tray other than the bypass

tray.

Duplex printing is

malfunctioning.

The upper tray cannot

be used as an output

destination in duplex

mode.

Specify a another output tray.

Duplex printing is

malfunctioning.

You have loaded thick

paper heavier than

169 g/m

Specify another paper type.

Duplex printing is

malfunctioning.

Duplex printing can-

not be done with a

tray for which

[

1 Sided

Copy

]

has been speci-

fied as Paper Type on

the System Settings

menu.

Change the Paper Type setting for the tray to

[

2 Sided Copy

]

on the System Settings menu.

See “System Settings”, General Settings

Guide.

Problem

Cause

Solution