Ricoh Aficio MP C3500 Troubleshooting - Page 73

 Troubleshooting When Using the Scanner Function, When Scanning is Not Done as Expected

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5. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning is Not Done as Expected This section explains causes and remedies when scan results are not as expected. Problem Cause Solution The scanned image is dirty. The image is distorted or out of position. The image is distorted or out of position. The exposure glass or auto docu- Clean these parts. See p.122 ment feeder (ADF) is dirty. "Maintaining Your Machine". The original was moved during Do not move the original during scanning. scanning. The original was not pressed flat Make sure that the original is against the exposure glass. pressed flat against the exposure glass. The scanned image is upside down. No image results from scanning. Images are scanned in rotated. The scanned image contains white spaces. The original was placed upside down. Place the original in the correct orientation. See "Placing Originals", Copy/Document Server Reference. The original was placed with the front and back reversed. When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up. See "Placing Originals", Copy/Document Server Reference. If you set the original with its up- When placing a stack of originals per edge backward and save full in the ADF, place their upper color/grey scale images as a TIFF edges first. or JPEG file, they are scanned in See "Various Scan Settings", rotated. Scanner Reference. • If you scan originals using Scanning at a higher resolution functions other than the net- may reduce the margins. work TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. • If the File Format Converter (optional ) is installed, the margins may become wider. 65

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65
5. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.
When Scanning is Not Done as Expected
This section explains causes and remedies when scan results are not as expected.
Problem
Cause
Solution
The scanned image is
dirty.
The exposure glass or auto docu-
ment feeder (ADF) is dirty.
Clean these parts. See p.122
“Maintaining Your Machine”.
The image is distorted
or out of position.
The original was moved during
scanning.
Do not move the original during
scanning.
The image is distorted
or out of position.
The original was not pressed flat
against the exposure glass.
Make sure that the original is
pressed flat against the exposure
glass.
The scanned image is
upside down.
The original was placed upside
down.
Place the original in the correct
orientation. See “Placing Origi-
nals”, Copy/Document Server
Reference.
No image results from
scanning.
The original was placed with the
front and back reversed.
When the original is placed di-
rectly on the exposure glass, the
side to be scanned must face
down. When the original is fed
via the ADF, the side to be
scanned must face up. See “Plac-
ing Originals”, Copy/Document
Server Reference.
Images are scanned in
rotated.
If you set the original with its up-
per edge backward and save full
color/grey scale images as a TIFF
or JPEG file, they are scanned in
rotated.
When placing a stack of originals
in the ADF, place their upper
edges first.
See “Various Scan Settings”,
Scanner Reference.
The scanned image
contains white spaces.
•
If you scan originals using
functions other than the net-
work TWAIN scanner func-
tion, certain paper size and
resolution settings may pro-
duce scanned images that are
larger than the specified size
because of margins being
added to the sides.
•
If the File Format Converter
(optional ) is installed, the
margins may become wider.
Scanning at a higher resolution
may reduce the margins.